Ramsey Subaru

We've been looking for this car for months and it finally showed up at Ramsey Subaru - nearly an hour drive from Dover, NJ. The price was competitive so we absolutely had to go see it. We weren't sure what showed up at Ramsey Subaru - nearly an hour drive from Dover, NJ. The price was competitive so we absolutely had to go see it. We weren't sure what to expect but VERY GLAD we made the journey! Our salesman, Dayton, was exceptionally friendly, courteous and professional. He made us feel like part of his family and we never felt pressured or obligated. The most amazing part was how he sat with our 81 year old Mother with dementia and attended to her while we were in the loan office signing the paperwork - which was also a pleasantly unexpected surprise - fast, quick and the loan officer was very attentive and answered all of our questions. Although, I must admit - we didn’t have many questions - everything was upfront and straightforward. We've bought many cars throughout the years and this was the best car buying experience we've ever had! Many Thanks and Kudos to Ramsey Subaru and their entire staff! More

Excellent sales department. Gave me a trade price quickly and had paper work filled out for a new car in less than half an hour. Extremely professional and friendly. would recommend this dealership to anyone and had paper work filled out for a new car in less than half an hour. Extremely professional and friendly. would recommend this dealership to anyone. More

Alex was most helpful in the process of buying my 2012 Outback. He answered all my questions and concerns quickly and with great professionalism and friendliness. Because of that, I was very satisfied w Outback. He answered all my questions and concerns quickly and with great professionalism and friendliness. Because of that, I was very satisfied with the purchase of my new car. I am also very happy with the leather seats he suggested, since my trim does not have OEM leather as an option. Alex even went through the extra trouble to install an exterior accessory while I was there. Every transaction went smoothly and I got to focus on enjoying my new Outback! I'm extremely happy with my experience with Ramsey Subaru. I'm especially thankful for Alex helping me the entire time -and even with questions I have after my purchase. Excellent! More

Just purchased our first Subaru. If the car turns out to be as great as our dealings with Alex and Jerry, we'll be repeat customers. Alex was well-informed, patient in answering our questions and made be as great as our dealings with Alex and Jerry, we'll be repeat customers. Alex was well-informed, patient in answering our questions and made the whole process quite stressless. As we clompleted our transaction, Jerry gave an excellent recommendation on an additional product that we expect it to pay for itself. More

The experience was truly easy and painless. We brought in the internet pricing and that was exactly the price we paid. Not only were there no extras but they didn't try to sell or talk us into anything e in the internet pricing and that was exactly the price we paid. Not only were there no extras but they didn't try to sell or talk us into anything else. I truly highly recommend Ramsey Subaru. More

If there was an option of giving them a 0 star, I would have picked it. But they lucked out. Awful service, if they aren't able to charge you an arm and a leg for a service they will give you the 1-800 nu have picked it. But they lucked out. Awful service, if they aren't able to charge you an arm and a leg for a service they will give you the 1-800 number for Subaru customer service. My 2011 Subaru won't pass inspection because of the tires being worn out in less than a year,(the cost to change all four tires is close to $1000). The tires have been rotated but Subaru Ramsey will not accept the hand written receipts from the mechanic. I have had the car evaluated by 3 mechanics and they all are saying it is the alignment of the car based on the wear. And one of them also mentioned that 50% of the cars come out of alignment when they leave the showroom(he is an authorized continental tire mechanic). Based on my experience, I believe him since there is no record of alignment and I did not ask for one when I drove it out of the showroom. I have been going between Continental tire customer service and Subaru, two reputable companies, and none of them will stand behind their "GREAT" reputation without pulling out the fine prints that most of don't read. I am disappointed with Subaru, maybe I should have gone for a Honda or a Suzuki and not been blinded by Subaru's "great" service. And By the way, spare yourself from Subaru Ramsey if you can. More

The people at Ramsey Subaru know the meaning of customer service. the knowledge of knowing and answering questions of each and every make and model Subaru has to offer and without the pressure of just "maki service. the knowledge of knowing and answering questions of each and every make and model Subaru has to offer and without the pressure of just "making a sale" made me feel that i can trust them. talking with the dealers was like talking to a friend. i would recommend Ramsey Subaru to anyone who is in the process of buying/leasing a car.. thank you to the people of Ramsey Subaru for all your help.. i love my new outback . keep up the good work. More

I was looking for a Subaru Forester Touring model when I found 2 at Ramsey Subaru. Despite the scarcity of that model Mr. Lau was attentive and helpful in showing the model, describing its features and imm found 2 at Ramsey Subaru. Despite the scarcity of that model Mr. Lau was attentive and helpful in showing the model, describing its features and immediately providing a test drive. Price negotiation proceeded respectfully. Ifelt satisfied with the purchase and the service. More

I bought a new 2009 Legacy here in 2009. The salesperson Alex was friendly and seemed honest, and he did not seem to try any of those tricks that people warn you about. I did purchase an extended warranty, Alex was friendly and seemed honest, and he did not seem to try any of those tricks that people warn you about. I did purchase an extended warranty, at his good recommendation. The only negative would be that he did not let me know that there would be a $100 deductible for any service covered under that warranty. And buying a car for the first time, I did not think to ask about that. In any case, I would say that Alex in sales would get a 4 to 5 out of 5 stars. Since my experience from that standpoint until now (when the CD player stopped working and I need to get it repaired under the warranty and thus found out about the deductible) was only positive, I kept returning to this dealership for service. However, the service department is not so straightforward. There is a "recommended" service every 7500 miles and this service easily end up cost up to $1000 with all of the routine replacements they find upon their inspection (which is 80% of the service package). It's really an unpleasant experience to go in for an oil change and then be maneuvered into unwanted routine service (most of which is just checks) which end up with a bunch of additional maintenance (which could even be covered under warranty according to the warranty's description online) and end up leaving the place paying $1000 more than you'd expected. Yes, my car runs wonderfully and I love it. That is why I am unhappy that I keep falling for the strongarming. More

We came in to Subaru not knowing what to expect or exactly what we were looking for. We only knew that we needed a safe, reliable, car that would handle well in a city in any weather. We came in on Ch exactly what we were looking for. We only knew that we needed a safe, reliable, car that would handle well in a city in any weather. We came in on Christmas Eve also and Ramsey was the only one that was still open! We were extremely happy with the service and attention we got. We left with one of my husband's dream cars, the Impreza STI, which is quickly now on the top of my favorites list. Subaru gave us a great financing deal in order to make all of this happen in under 2 hours, and on a holiday no less! Dayton Lau was a very helpful agent in getting us to decide on what was most important in a car to us with his many years of experience. The gentleman who helped with our financing was very friendly and got us the deal we needed in order to drive off with the car that day. So, all in all, the best car-buying experience I've ever had. We will probably be Subaru owners for life! Thanks Ramsey Subaru! More