Ramsey Subaru

If there was an option of giving them a 0 star, I would have picked it. But they lucked out. Awful service, if they aren't able to charge you an arm and a leg for a service they will give you the 1-800 nu have picked it. But they lucked out. Awful service, if they aren't able to charge you an arm and a leg for a service they will give you the 1-800 number for Subaru customer service. My 2011 Subaru won't pass inspection because of the tires being worn out in less than a year,(the cost to change all four tires is close to $1000). The tires have been rotated but Subaru Ramsey will not accept the hand written receipts from the mechanic. I have had the car evaluated by 3 mechanics and they all are saying it is the alignment of the car based on the wear. And one of them also mentioned that 50% of the cars come out of alignment when they leave the showroom(he is an authorized continental tire mechanic). Based on my experience, I believe him since there is no record of alignment and I did not ask for one when I drove it out of the showroom. I have been going between Continental tire customer service and Subaru, two reputable companies, and none of them will stand behind their "GREAT" reputation without pulling out the fine prints that most of don't read. I am disappointed with Subaru, maybe I should have gone for a Honda or a Suzuki and not been blinded by Subaru's "great" service. And By the way, spare yourself from Subaru Ramsey if you can. More

The people at Ramsey Subaru know the meaning of customer service. the knowledge of knowing and answering questions of each and every make and model Subaru has to offer and without the pressure of just "maki service. the knowledge of knowing and answering questions of each and every make and model Subaru has to offer and without the pressure of just "making a sale" made me feel that i can trust them. talking with the dealers was like talking to a friend. i would recommend Ramsey Subaru to anyone who is in the process of buying/leasing a car.. thank you to the people of Ramsey Subaru for all your help.. i love my new outback . keep up the good work. More

I was looking for a Subaru Forester Touring model when I found 2 at Ramsey Subaru. Despite the scarcity of that model Mr. Lau was attentive and helpful in showing the model, describing its features and imm found 2 at Ramsey Subaru. Despite the scarcity of that model Mr. Lau was attentive and helpful in showing the model, describing its features and immediately providing a test drive. Price negotiation proceeded respectfully. Ifelt satisfied with the purchase and the service. More

I bought a new 2009 Legacy here in 2009. The salesperson Alex was friendly and seemed honest, and he did not seem to try any of those tricks that people warn you about. I did purchase an extended warranty, Alex was friendly and seemed honest, and he did not seem to try any of those tricks that people warn you about. I did purchase an extended warranty, at his good recommendation. The only negative would be that he did not let me know that there would be a $100 deductible for any service covered under that warranty. And buying a car for the first time, I did not think to ask about that. In any case, I would say that Alex in sales would get a 4 to 5 out of 5 stars. Since my experience from that standpoint until now (when the CD player stopped working and I need to get it repaired under the warranty and thus found out about the deductible) was only positive, I kept returning to this dealership for service. However, the service department is not so straightforward. There is a "recommended" service every 7500 miles and this service easily end up cost up to $1000 with all of the routine replacements they find upon their inspection (which is 80% of the service package). It's really an unpleasant experience to go in for an oil change and then be maneuvered into unwanted routine service (most of which is just checks) which end up with a bunch of additional maintenance (which could even be covered under warranty according to the warranty's description online) and end up leaving the place paying $1000 more than you'd expected. Yes, my car runs wonderfully and I love it. That is why I am unhappy that I keep falling for the strongarming. More

We came in to Subaru not knowing what to expect or exactly what we were looking for. We only knew that we needed a safe, reliable, car that would handle well in a city in any weather. We came in on Ch exactly what we were looking for. We only knew that we needed a safe, reliable, car that would handle well in a city in any weather. We came in on Christmas Eve also and Ramsey was the only one that was still open! We were extremely happy with the service and attention we got. We left with one of my husband's dream cars, the Impreza STI, which is quickly now on the top of my favorites list. Subaru gave us a great financing deal in order to make all of this happen in under 2 hours, and on a holiday no less! Dayton Lau was a very helpful agent in getting us to decide on what was most important in a car to us with his many years of experience. The gentleman who helped with our financing was very friendly and got us the deal we needed in order to drive off with the car that day. So, all in all, the best car-buying experience I've ever had. We will probably be Subaru owners for life! Thanks Ramsey Subaru! More

I was consistently misled and lied to. There are apparently quite a few satisfied customers, so I have to assume that under average circumstances the culture of dishonesty that I was exposed to may apparently quite a few satisfied customers, so I have to assume that under average circumstances the culture of dishonesty that I was exposed to may not come into play. But here's what happened to me; you can decide for yourself if these are the kinds of people you want to do business with. I went to the dealership to see about a car I saw on their website, listed as "in transit". The salesman, Dayton Lau, went to the sales manager's office (Josh Jacobson) to check on the status of the vehicle, whereupon he told me it was indeed inbound on their current allocation, and was available for sale. I asked him what the ETA was, and he told me it could be any time, as they were getting deliveries almost daily, but that it could be as much as two to three weeks, and that they had no way of tracking. I wondered about this, since both the VIN and a stock number were listed on the dealership's web site, but not knowing how Subaru does things, I took his word for it, and put a deposit on the car. At any rate, there can have been no question as to which car it was, as there were no others of its type and description, neither on the lot, nor in their current or in-transit listings. In fact, because of this, I mentioned to Dayton that I was worried about the possibility that the car could arrive and get sold out from under me - not exactly an unheard of occurrence, especially with in-demand cars that are in short supply. I told him it was of particular concern to me as my current car was very overdue for a timing belt. His assurances could not have been more absolute - the car was mine, period. When I got home, I realized that the VIN was not on the contract. So I called Dayton, who told me he'd take care of it and get back to me. He did neither. I continued to follow the web site for any clues as to status. After a week or so the car was still listed, I assumed for purposes of taking backup names. But then the "in transit" label disappeared. I called, and was told it didn't mean anything, and that the car hadn't come in yet. A week later the car disappeared from the site. I stopped into the dealership and spoke to another salesman (Dayton wasn't in), who also assured me in no uncertain terms that I would be notified as soon as the car came in. But I just knew something was wrong, and the next day I called to speak to Dayton. He wasn't in yet, so I spoke to another salesman - who didn't understand how the situation I was describing could be the case, AS THE CAR IN QUESTION HAD BEEN SOLD SOME THREE WEEKS AGO - before I even showed up there. I then spoke to the sales manager, who immediately tried to dump me back on Dayton, but I told him I knew the VIN, and asked him to check on the car's status. He confirmed that the car was "gone", and tried to blame Dayton - as if I somehow didn't notice that they had a consultation before selling me the car. I pointed out that the car was listed on the website until the previous day, despite having been delivered to its new owner weeks before; and he said Subaru, not the dealership, runs the web site. Unbelievable. This is the email you get when you inquire about a car at this dealership: My name is Josh and I'm the Sales Manager here at Ramsey Subaru. I just would like to introduce myself and let you know that we are never undersold and that I would love for you to contact me if you need anything. Thanks so much for the opportunity to earn your business. I will beat any deal GUARANTEED! One of my salespeople will be contacting you shortly, I hold them to the highest standards. Again if there is anything you need please do not hesitate to contact me directly. What a weasel. More

Not only was the price great, but the people were fantastic. Clayton Mantell was so accommodating and helpful before I ever walked in the door of the dealership. He explained the "real deal" and was fantastic. Clayton Mantell was so accommodating and helpful before I ever walked in the door of the dealership. He explained the "real deal" and was an absolute pleasure. I am sending anyone I know who wants a Subaru (as they should) to HIM. He gives car salesmen a very elevated reputation. They should take notes from him. More

Pricing was simply the Best within 50-75 miles of NYC. Great customer service and followups. Has no problems with refunding a customer's deposit (even though i bought from them). Quick finance paperwork w Great customer service and followups. Has no problems with refunding a customer's deposit (even though i bought from them). Quick finance paperwork with NO nonsense & NO BS during delivery of car. More

I was very pleased with the overall experience with this Dealership. I live in New York and the transfer of insurance, registration and plates were made as simple and as easy as possible. The paper work w Dealership. I live in New York and the transfer of insurance, registration and plates were made as simple and as easy as possible. The paper work was smooth, the trade in value for my car was great, and the entire dealership was friendly. I have never purchased a car so easily and for a great deal. I love my new Subaru Legacy and I would highly recommend Ramsey to anyone interested. More

I recently purchased a 2012 Impreza STI from this Dealership and I can honestly say that I very happy with the service, courtesy, and honesty of both Alex and Jerry. I spoke with Alex over the phone Dealership and I can honestly say that I very happy with the service, courtesy, and honesty of both Alex and Jerry. I spoke with Alex over the phone initially since I was over 70 miles away from his location. Everything he said to me on the phone was the same when I got to the dealership. He was completely honest about all the details and broke down all the possible scenarios in regards to my purchase. I never felt like I was being forced or rushed into making my decision. Alex was very professional, and able to answer all my questions about the car. Jerry in the finance department was also very friendly, professional, and patient with me. I have no complaints with this dealership and would purchase another vehicle from here in the future. Also they support the Military and Law Enforcement, which I think is a great thing. And lastly they had the best prices by far in the whole state. More