Ramsey Subaru

I had the best experience ever in buying a brand new Subaru Outback 2.5 Premium. Honestly, I cannot imagine how the experience could have been any better unless they gave me the car for free and made it Subaru Outback 2.5 Premium. Honestly, I cannot imagine how the experience could have been any better unless they gave me the car for free and made it magically appear in my driveway! i first visiting another dealer in person. A few days later I called them several times trying to negotiate a price and could not get them to return a call. Finally, they actually returned my calls and gave me a very competitive price. But in order to go down further, I had to come in the next day when another manager would be there. Annoyed at this runaround and afraid of dealer games, that same evening I sent a request out through Pricequotes. Within 5 minutes I got an email from Ramsey Subaru stating that their Sales Manager was very aggressive. I emailed back the great price quoted at the other dealership and was honest that they had said they could go down a few hundred further. Within ten minutes I got an email saying they would beat that price by $300. I emailed that I would be at Ramsey Subaru by 9am, the next day, a Saturday and that I wanted to be in and out in under 40 minutes. Well, as soon as I walked in the door, I was nicely greeted and asked if I was me. They cheerily walked me into Alex Petrushin's office. Alex asked what I wanted and how much I wanted to spend. he said no problem and let him speak to the manager. no games, no long wait. 2 minutes later, done deal. A price so good it was almost impossible. Next, Alex said that he knew I was concerned on the trade in value of my ten year old car that had very, very bad paint. Alex was out and back and gave a very generous trade in offer of $3,500. Toyota across the street had told me $1,000. The deal was done in about 30 minutes. There was no pressure, no games, no long waits. I could have been out quicker if not for staying so long to thank everyone. Alex was very friendly, knowledgeable and great to deal with as was everyone else in the dealership. Oh, they did not have the exact color and model that I wanted along with the options that I wanted. They said it could take two weeks or less depending. I told them I really needed the car soon and before I left they found one and had it to me in three days. When I buy my next car it will be from this dealership or family of dealerships, More

I would defiantly recommend Ramsey Subaru again to anyone who is looking for a Subaru. Please give them a call and see how they may help you find the car of your dreams. Excellent service. who is looking for a Subaru. Please give them a call and see how they may help you find the car of your dreams. Excellent service. More

I had a great experience.Great cuatomer service. Dayton was a great sales person,very friendly and made us feel comfortable. He explained everything to us and made sure we understood everything. The deale was a great sales person,very friendly and made us feel comfortable. He explained everything to us and made sure we understood everything. The dealer took care of all the paperwork and we had nothing to worry about.I would gladly do business with him again and would recommend him and the dealer to everyone. More

My wife and I visited several dealerships in the past few weeks. Our visit to Ramsey Subaru was the best experience that I have had purchasing a car. Dayton Lau, our salesman, was thorough, knowledgeable, weeks. Our visit to Ramsey Subaru was the best experience that I have had purchasing a car. Dayton Lau, our salesman, was thorough, knowledgeable, very courteous and patient. We never felt pressured in any way and are very pleased with our purchase. We visited a few times before making a well educated decision and we are both grateful for the experience. When the time came to visit the financial officer Jerry Domenico was also thorough, courteous, and very much helpful. More

We called the dealership ahead of time to get information and when we went there in person we had the same answers. Dayton was very helpful and patient with us. He walked us through our options for leasing, and when we went there in person we had the same answers. Dayton was very helpful and patient with us. He walked us through our options for leasing, buying and financing. We have kids so our time was limited in the dealership but Dayton made it very productive. All together very happy. More

I have just received my 2012 Subaru Impreza and I have to say that the vehicle is all that I expected. I ordered it when pre-orders became available in October and I expected a bit of a delay, due to the hig say that the vehicle is all that I expected. I ordered it when pre-orders became available in October and I expected a bit of a delay, due to the high demand for the new Impreza. During the wait, of a little more than 3 months, I was in continual contact with Subaru of America and them with Ramsey Subaru. They kept me abreast of the status of my vehicle, even when they didn't know the exact delivery, they still kept in contact. Upon receiving my new Impreza, they went far and beyond what they should have, with great customer service, for my extended wait. I have to say, it was well worth the wait! I was a prior Bill Kolb Jr. customer and am SO glad I decided to buy my new Subaru from Ramsey. More

I ordered a 2012 Subaru STI Limited with a ahort throw and knob. Dayton told me that it will take approximately 5 to 8 weeks. After a while, Dayton called me to inform me that there is a similar car with and knob. Dayton told me that it will take approximately 5 to 8 weeks. After a while, Dayton called me to inform me that there is a similar car with the same color but more accessories ($1500.00 more) that is in the showroom. We made an arrangement for me to visit the dealer and see the car. Dayton is very friendly, honest well informed and easy to talk to. He did not pressure me to decide right away to buy the car on display. He answered all my questions effectively to my satisfaction. He was very persistent but allowed me to decide either to wait for the car that I ordered or just buy the car on display. I gave Him the Subaru VIP Certificate and He told me that He will not make much commission in the sale of the car. He was instrumental in my decision to go ahead and buy the car on display. He exerted a lot of effort in the after sales service to my satisfaction. Even before visiting the dealer, He communicated with me regularly by phone and email. He is a very good salesperson for Subaru and an important asset of Ramsey Subaru. Jerry explained very well the extended warranty contract to my satisfaction. He gave me all the details of the financing and even advise me not to withdraw from my 401K, since it will be to my loss due to taxes and other reasons. I hope that we can change the terms and rates of the financing, since I was approved by the same bank for a car loan. More

This was my first Subaru purchase after 10 years of Honda's and Acura's. My sales person ( Dayton Lau) was great to work with. He was informative and provided a balanced view as he "sold" Subaru. Most Honda's and Acura's. My sales person ( Dayton Lau) was great to work with. He was informative and provided a balanced view as he "sold" Subaru. Most importantly, Dayton was careful not to simply say things that he could not deliver against to win my business. He was exceptional in locating the exact car and options I wanted for the price agreed upon. The actual sale was completed in <40 minutes went very smoothly. I value this, as I value my time and give high marks for the efficiency of the closing sale. The overall process was very efficient and positive and I believe that I got a great price. More

Took them four times to fix my car. Had to order parts and never called when they arrived even after I already paid for the, to be ordered and installed. When I called to finally get my repairs they said and never called when they arrived even after I already paid for the, to be ordered and installed. When I called to finally get my repairs they said they didn't have an appointment for a week. At this point it was a month of days waisted at their service room. More

others have told me about this dealer.I purchased a new Subaru, mostly by e-mail and phone communication.Dayton in sales was very professional and worked hard to please me, the customer. when I went to pic Subaru, mostly by e-mail and phone communication.Dayton in sales was very professional and worked hard to please me, the customer. when I went to pick up the car it was a Very painless activity. Dayton was ready for me and quickly moved me into the individual dealing with the financing. When that was done, he went over all the aspects of the car including helping me program my phone numbers into the Bluetooth. At 60 years old, I have bought a whole bunch of cars and this was probably the most positive experience I ever had.thank you to Dayton and all the staff at Ramsey Subaru More