Ramsey Mazda

lance and charlie were both very helpful and patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall More

Bill and the folks at Ramsey Mazda were great to work with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and pat with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and patient, and had me behind the wheel of the exact car I had in mind in no time. He was very thorough and knowledgeable about the car, and spent as much time with me as I needed. Back in the showroom, he asked my timeline ("within the next couple weeks," I said, and, "that I was going to check out other makes"). He worked some numbers, and I drove away from there that day in a new Mazda3. Bill was never pushy. He was very courteous throughout. I'd highly recommend Ramsey--and especially Bill Rajner--if you're in the market for a Mazda. More

I was a loyal Mazda customer for 7 years now.I did love my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser was there to give me a quote.I met with a sales man James? My story is similar to customer who was there 11/21/11.But it was much worse actually I felt like the most worthless person leaving this dealership.No words can describe this experience.So, I tell James what I was looking for specifically as I wanted to lease then buy later as I am putting myself through school.He says okay I will be right back and brings over the branch manager, John Torres.This guy starts off with giving me a problem about the options I wanted.I told him I was leasing then buying and this was the car I wanted and would buy.He refused to give me a quote or any estimate.When he learned I had a trade in he told me that because my Mazda 2005 had 118,000 miles on it that it was valueless.I told him that I was offered $5,000 on the spot from ford with a quote of $183 a month for a lease.He asked for me to go get my registration which I did.My car is in good condition and was a former show room car so it basically has everything included being the sport edition it also has custom wheels added.My carfax shows a car accident as last year an old lady rear ended me with minor damage. This guy tells me he will not accept my trade as with an accident it will sit at the auction and will not be able to sell.The website states any trade in accepted under 6 reason's to buy at Ramsey Mazda.So, I inquire about the lease for $148 a month for a new Mazda 3 and the guy tells me it's more like over $200 telling me the website is not accurate.I said I have a Jetta waiting for me Saturday for $199 a month.He then became unprofessional saying that I was being low balled and that Jetta has a horrible engine that the car loses value as everyone knows these cars are horrible.He says the lowest lease is $219 a month and he is unaware of the dealer special happening right now.He also said with a Jetta you have a 50/50 chance of getting a good car or really bad car.He asked me if I was willing to take that chance.He ranted about the plant in Europe and parts and more bad stuff about Jetta.I just looked at him like he was crazy.He said I am here to sell you a car but it's obvious you don't want that right now.He tried to get me to commit to a number or give him a price.I said I would not do this as I need that information from him.He said your the buyer not me.It was really disrespectful at how he was talking down to me.He refused to give me a quote on any car lease or buy.He said you want to shop prices then go ahead but this is not how I do business.I sell cars and that's it and if you want to run back to my competitors will lower numbers I am not doing business like that.He said everyone comes running back to him when they see the prices going up.I told him I knew someone at Autosone in Woodbridge and that I could get a discount but thought I would stop here first.He said that the dealership is a wreck that it is a mess over there barely moving 38 cars a month.He refused to again give me a quote on the car I wanted to buy or lease.He got up and said I am sorry but I can not sell you a car and walked away from me.His sales associate looked at me said my name and then Well?I will never buy a car from Ramsey Mazda!In fact I think I am done with Mazda as if I can not even trade it in at the own dealership that says what types of people you have to deal with to own a Mazda.It's not worth and wait until the warranty runs out at 60,000 miles and you will have problems with a newer car.I do not know how this dealership won awards this year probably because the economy is so bad people are lowering their standards.I had my two young sons with me and one of them says to me Mom you got dumped!He said Please buy the Jetta.I can not wait until Saturday morning comes and I get my new keys.I was asked what I would like for breakfast from VW and if my family would like to join us as well. More

Bill was extremely helpful in describing the Mazda3 in detail during the test drive. He was very patient and was not pushy at all. I will definitely recommend Bill to my family and friends when they are detail during the test drive. He was very patient and was not pushy at all. I will definitely recommend Bill to my family and friends when they are shopping for a new or used car. More

My wife and I came in looking to lease a 2012 Mazda CX-9. This was one of four cars we were looking at and wanted to get an idea of what the CX-9 would run for. Called a few days prior to showing up and go This was one of four cars we were looking at and wanted to get an idea of what the CX-9 would run for. Called a few days prior to showing up and got a range of $350-$400 from John Torres, who I later found out was a sales manager. When we showed up, unfortunately I did not remeber the name of guy that I spoke to so I was helped by the next available sales rep, James (really nice guy, knew the car and the options but unfortunately didn't seem to know much about the pricing, fees, etc.). Test drove the CX-9 and liked it and wanted to get a more concrete figure from them, but still had the Highlander to tets drive afterwards. James got his sales manager, John Torres, involved - and unfortuntely for James that's what cost his the sale. This guy absolutely refused to give us a concrete price unless we were committed to buying a Mazda right there. Forget about pressuring to buy, I can deal with that, but its tough to make a rational decision when you don't even know what's the number you're negotiating. After a heated 15 minute conversation he comes back with a figure of $429 per month and I was like what happened to $350-$400. He said I was just shopping and obviously was not interested in buying the car right then and there and since all I wanted was a price, his $429 satisfied what I was looking for. Am I out of my mind or is the whole point of trying to sell a car is to give a competitve price that would entice the consumer to buy the vehicle? Apparently this genius (with 28 years of experience I might add, as I was told to me on several occasions) had a different approcah to selling cars and customer service. I later found out that he's been at this dealership for just a month and has bounced around several Mazda dealers in NJ over his 28 years. Point proven that just because a person has been doing something for a long time does not mean he's good at it. I really felt bad for James, the sales guy, because he couldn't do anything but stand there and see his manager absolutely kill his sale - mission accomplished. Anyway, we were so disgusted by our experience at Ramsey Mazda and the way we were treated by the Sales Manager, not the sales guy, we had no choice but to leave. We ended up test driving the Highlander afterwards and hated it, but absolutely refused to go back to this dealer to get the CX-9, which we ended up getting from Mazda of Lodi. Don't waste your time at this dealership, go somewhere where they actually care about you as a customer. By the way, I'm not alone here - I highly encourage you to read other customer reviews from 2011. It appears that my experience was similar to someone else's who interestingly enough also dealt with John. More

I had come to Ramsey Mazda for looking at the pre-owned Mazda 3's they had. Bill Rajner in Sales was patient while we shortlisted one to look at and explained the features and the car history while I was t Mazda 3's they had. Bill Rajner in Sales was patient while we shortlisted one to look at and explained the features and the car history while I was test driving it. Jim Sabini in Finance helped me setup financing and tried different options to get me financed even though I had a light credit history. Bill and Jim were prompt to answer my calls and even though I couldn't buy the car due to personal reasons, I recommend the dealership for their professional and courteous manner. More

I found out about this dealer because they came up on truecar.com (Zag) as having a very competitve price for a 2011 Mazda CX-9. I called in advance to confirm the price, and asked to speak with Rober truecar.com (Zag) as having a very competitve price for a 2011 Mazda CX-9. I called in advance to confirm the price, and asked to speak with Robert Wood, Internet Sales assistant as indicated on the coupon. Well, what do you know, they suddenly "did not have any more 2011's" in stock, even though I had just made the quote a few hours earlier ! Asked how come they still get listed there for that price, he admitted that they use that site to advertise. This is called false advertising - advertising that you have a certain product and you don't. I asked them to please give me the price for a 2012 Mazda instead - he said he couldn't do that, that I had to come to the dealership. I explained that I live 1.5hrs away and that I didn't want to drive all the way over there just to get a quote. He was completely inflexible. There are reasons that there are laws against false advertising. Places like these break them, and they should be reported to BBB and fined / not allowed to operate. More

I leased a new Mazda 3 from Ramsey Mazda and the whole process went very smooth. They allowed me to test drive two different vehicles, let me use their computers to compute the mileage I would need and wo process went very smooth. They allowed me to test drive two different vehicles, let me use their computers to compute the mileage I would need and worked with my on the price and exchange for my used vehicle. The whole process, while a lengthy one, was exciting and rewarding. More

From start to finish, the purchase of my new Mazda 3 could not have been any easier. I went in and spoke with Joe (Hi Joe!). I was upfront with what I wanted and what I needed. I didn't want to spend could not have been any easier. I went in and spoke with Joe (Hi Joe!). I was upfront with what I wanted and what I needed. I didn't want to spend all day at the dealer either like the previous person who wrote; and I didn't. I got such a great deal, the payment I was looking for and to my surprize, zero financing! Jim made the paperwork process as well as the explanation of the additional coverage I was purchasing quick and simple--NO FINE PRINT! Thank you Joe, Jim and John and everyone else who helped in making my Mazda experience so worth while. You guys are awesome! ZOOM! ZOOM! More

I am a super easy customer when it comes to buying a car. I determine what car I want ahead of time. No going to the dealer to talk and think about it. I call or email a few dealers with exactly what car I determine what car I want ahead of time. No going to the dealer to talk and think about it. I call or email a few dealers with exactly what car I want and ask for a price. It's usually a 5 minute conversation, we agree, I go in sign and pick up the car. Really, it's that easy. HOWEVER, I called them about 2 weeks ago, spoke to a John, told him I was ready to lease a CX9 with certain options and asked for a price. This is what he says "you are looking at a payment of mid 400s". Typically Car Salesman talk. I asked him to narrow it down and he tells me that's the best he can do on the phone. Invited me to the dealer so we can discuss. WHY WOULD I WANT TO SPEND MY ENTIRE SATURDAY SITTING IN A DEALER WHEN I CAN GET THE SAME THING ACCOMPLISHED WITH A QUICK PHONE CALL? Called Palisades Mazda, asked the exact same question, gave me a price on the phone of $360/month. PERIOD. I thought that was fare, didn't haggle. Went the next day to sign and the following day to pick it up. More