Ramsey Mazda

This service department has been nothing but a nightmare.When returning the car for the first oil change I asked them to look at a gasket hanging out of the dashboard which was there the day I bou nightmare.When returning the car for the first oil change I asked them to look at a gasket hanging out of the dashboard which was there the day I bought the car. I was told I couldn't have that done as this a an oil change and I needed to make an appointment for service as the dashboard would have to be taken apart. I made the service appointment today only to be told they cut the piece out and did not remove the dashboard. I also have an issue with the brakes pulsing which shouldn't occur at 17k miles. Finally able to get service done at 22k (because they never got my online appointment) and brakes are wearable part. I understand this but this is a defective part that needs to be looked at. They wouldn't look at it because I said I will not pay if it is not warranty. I've sat in the service department and watch them try to scam a young family who got a flat into buying four new tires because his car is All Wheel drive so he would need to replace all the tires. I really like the sales department but the service department is awful. Steer away from these shady people they are just trying to bilk you for money. More

Hands down the best car buying experience I've ever had. Friendly, helpful, no BS. Would highly recommend to anyone for a fantastic sales process. Just bought another car from them !!! had. Friendly, helpful, no BS. Would highly recommend to anyone for a fantastic sales process. Just bought another car from them !!! More

Rocky is super helpful, honest from the beginning, and very friendly! He got me in the car I wanted and I drove it off the lot that same day at a fair price. Very happy with my experience at Ramsey Mazda very friendly! He got me in the car I wanted and I drove it off the lot that same day at a fair price. Very happy with my experience at Ramsey Mazda with Rocky! More

I can't say enough great words about my experiences with Kenny and Amanda. Both are professional, knowledgeable and extremely kind! Not only have I come in for scheduled services but have arrived at o with Kenny and Amanda. Both are professional, knowledgeable and extremely kind! Not only have I come in for scheduled services but have arrived at odd times for car troubles and every time Kenny and Amanda have gone out of their way to help! They are definitely an example of customer service and support, efficiency and guidance. This has made all my visits quite a bit easier and one of the outstanding aspects is the customer service. Something that is so rare in this ultra high tech world. It means0 so much to me to be able to actually speak with someone who explains all the work that needs to be done clearly and kindly. This expertise should not go unnoticed. And many thanks to Kenny and Amanda for keeping my car working beautifully! More

My wife and I a loyal Mazda customers, though we have in the past gone to a different dealer in the area. However, we decided to try Ramsey Mazda this time because of advertising we saw on a Mazda 3i. Joe G the past gone to a different dealer in the area. However, we decided to try Ramsey Mazda this time because of advertising we saw on a Mazda 3i. Joe Guadalupe treated us professionally and enthusiastically, and helped us arrive at a decision that was far better for us in the end. We decided to lease a Mazda 6, and are so pleased with the decision. Joe, as well as John Torres, impressed us with their knowledge and even more with their genuine concern. It was clear that we were not simply "buyers"--we were being treated as new friends. I will be happy to recommend Ramsey Mazda to people I know, and look forward to working with them again in the future. More

I have been driving a Mazda 3 since it first came out over 10 years ago. I'm on my 3rd one, which I leased from Wayne Mazda. It turned out to be a mistake, and a very costly lesson. I swore off leasing a over 10 years ago. I'm on my 3rd one, which I leased from Wayne Mazda. It turned out to be a mistake, and a very costly lesson. I swore off leasing and Wayne Mazda. I chose to start bringing my 2011 Mazda 3 to Ramsey Mazda because it was closer to home and I was unsatisfied with my experiences at the Wayne dealership. Overall the difference of the Ramsey dealership compared to Wayne was impressive and reassuring (since I had a 3yr lease I was stuck in). I enjoyed the entire staff there, but one employee in particular stood out: Amanda Ciborski! She is the perfect example of an employee that goes above and beyond! I am so grateful to her for turning my Mazda frown upside down. Recently my car was hit and needed repairs that were quite costly. She made the entire experience feel effortless. I preferred dealing with her instead of my insurance company or Enterprise, not because they were unhelpful, but just for the pure ease of being able to trust her and know that my car was in capable hands. The fact that I could deal with only one person saved me any further hassle (we all know insurance claims are a headache)! She took care of all my needs, keeping me posted and reassured. My car came back good as new! When I had dealt with Wayne Mazda more often then not, I had to bring my car in more than just once to have the same issue completed. That was how I let them convince me to lease in the 1st place. Buyers remorse had me originally thinking I'd never purchase a Mazda again. Thanks to the wonderful quality of service at Ramsey Mazda I have changed my mind. I trust Amanda and that is more important to me than holding a grudge. She has made some great suggestions after taking the time to get to know me and my needs. I rely on her opinion and cannot say enough positive things about how because of her I am going to stick with the Ramsey Mazda staff. I want them to be the one's to perform any further repairs on my current and future Mazda's! Thank you to Amanda Ciborski and the entire staff of Ramsey Mazda for an excellent customer experience!!! More

I visited Ramsey Mazda after having finishing researching inventory of the car I wanted to buy. I walked into the dealership and was immediately led to Rocky. After a brief chat about what I was looking for inventory of the car I wanted to buy. I walked into the dealership and was immediately led to Rocky. After a brief chat about what I was looking for he arranged a test drive within minutes. Rocky was friendly, customer focused and knowledgable about the car. He knew that I wanted the car and gave me the best price possible without having to go talk to his sales manager 1000 times. He knew that didn't have a lot if time so we wrapped up the deal and I had a sales order in my hand in an hour. The entire process was painless and Rocky was extremely professional. I would not hesitate to recommend the dealership and I suggest asking for Rocky Dunn to assist with your sales process. More

I went to Ramsey Mazda after visiting several other Mazda dealerships and found Ramsey to be the best out of all visited. I had several concerns about price ,but after speaking to the Sales Manager John Torr dealerships and found Ramsey to be the best out of all visited. I had several concerns about price ,but after speaking to the Sales Manager John Torres and Master Sales Manager Joe Desimore all my concers were answered,a very pleasant experience. I would highly recommend Ramsey Mazda and the two gentelmen mention. More

Excellent service and very friendly people to deal with. Very knowledgeable and helpful. Very accommodating. I would highly recommend this dealership for sales and service. I will purchase future vehicles f Very knowledgeable and helpful. Very accommodating. I would highly recommend this dealership for sales and service. I will purchase future vehicles from this dealership. More

The folks at Mazda of Ramsey were an absolute pleasure to deal with... it was a NO DRAMA sales process! None of that back and forth sales manager xx! I have to say- this was probably the very best sales e deal with... it was a NO DRAMA sales process! None of that back and forth sales manager xx! I have to say- this was probably the very best sales experience I've ever had with the buying/leasing process! The sales people were courteous, kind, and respectful... not something you experience in many dealerships. I wouldn't have taken the time to write this review otherwise! More