Ramsey Chrysler Jeep Dodge

I had an appointment to get a bedliner and tonnou cover installed on my 2021 Ram 1500. The appointment was made for 8:00 AM Tuesday, 17 November. I got there at 7;30 AM, waited untill one of your ser installed on my 2021 Ram 1500. The appointment was made for 8:00 AM Tuesday, 17 November. I got there at 7;30 AM, waited untill one of your service people contacted me, and at that time was told that the waiting area was closed due to COVID. It would have really been nice if someone had notified me regarding this situation. The time I spent to make the trip and then just have to turn around and go back home again was a waste. I rated Dani at 5 stars. She was outstanding! Can't yet rate anyone in service as I don't yet have any experience with them. But I will say that I'm not happy about not being notified that your waiting area was closed., especially since I stated that I would wait when I made the appointment. More

Between Rob F. and Chris from the service department, I received one of my best customer service experiences to date! I’m a happy customer. received one of my best customer service experiences to date! I’m a happy customer. More

I live 40 miles away from this dealership, so I called ahead to ensure I would get a fair and honest price before visiting in-person. Anthony took my call and patiently talked me through the pricing for t ahead to ensure I would get a fair and honest price before visiting in-person. Anthony took my call and patiently talked me through the pricing for the lease I wanted on a new Cherokee. The day I came in he made sure the car was ready for a test drive before I even pulled into the lot. While I completed the paperwork and spoke to financing they got the car ready for delivery. I was out of there that same afternoon, extremely pleased with the communication, expediency and price. Highly recommend Ramsey group and Anthony and Trevor in particular. More

Great experience and Robert was extremely helpful and he worked with me. He went out of his way to deliver my car and pick up my old car. Thanks Robert worked with me. He went out of his way to deliver my car and pick up my old car. Thanks Robert More

Great experience. Service department was very thorough in diagnosis of my trucks problem. Was fixed quickly and wasn't even charged for the service. Thank you for the excellence diagnosis of my trucks problem. Was fixed quickly and wasn't even charged for the service. Thank you for the excellence More

Always excellent service and communication throughout the process. Chris kept me abreast of the issue with my jeep and was thoughtful enough to wash it process. Chris kept me abreast of the issue with my jeep and was thoughtful enough to wash it More

Chris A was great very helpful. I had to bring to service my car 3 times because problem wasn’t resolved. Resolved 3 rd time my car 3 times because problem wasn’t resolved. Resolved 3 rd time More

Joan was extremely friendly and helpful. Unfortunately kept my car for over a week but were unable to give me a loaner vehicle. Also the repair I needed done was for a new power steering pump system whic kept my car for over a week but were unable to give me a loaner vehicle. Also the repair I needed done was for a new power steering pump system which I had replaced only three years earlier through another jeep dealership. I find it sad that they only warrantee those parts for a mere two years. And when I had it fixed last time it cost me $600. This time over $1400. For that price it better last for another 150K miles. I was a bit disappointed that even though they mentioned there were several other leaks they couldn't tell me what those issues were. I understand they were extremely busy, however, some other repair places will at least let you know of other issues of concern and give you an estimate on those but when I asked what the leaks were they couldn't give me any additional information and said they only concentrated on the problem I specifically brought the car in for and couldn't even has so much tell me where those other leaks were coming from. Basically I would've had to of made another appointment for my vehicle to have them do an over view to find out what the other issues were. so for that I took one star off for customer service because they just want to get you in and out of there and get to the next customer's car repair. I will say though that I do appreciate them taking the additional steps during Covid to cover the steering wheel, seats and stick shift and any other areas the tech would be touching inside my car. Even when they went to retrieve my car for me the gentleman was wearing rubber gloves and a mask for extra precaution. More

Great service no problems great prices, but you will need a tent for people who wait for there cars...or an indoor facility where people can stay... need a tent for people who wait for there cars...or an indoor facility where people can stay... More

Leasing my second vehicle from Ramsey! Great service! Wish the synthetic oil change was less expensive than $89 especially when rival competitors charge less for the same oil change. Dodge Durango has be Wish the synthetic oil change was less expensive than $89 especially when rival competitors charge less for the same oil change. Dodge Durango has been an overall good truck, no recalls! More