Ramsey Chrysler Jeep Dodge

I just picked up my new 2009 Jeep Grand Cherokee Laredo yesterday, and I only have extremely positive things to say about my experience at Ramsey Chrysler Jeep Dodge. My salesman, Frank Sinopoli, went abov yesterday, and I only have extremely positive things to say about my experience at Ramsey Chrysler Jeep Dodge. My salesman, Frank Sinopoli, went above and beyond to get me the car that I wanted. Before we ended up at Ramsey CJD, we did attempt to lease through another Jeep dealership that is closer to my home. The offers that we were presented with were just ridiculous! - almost $600 a month with several thousand dollars down is NOT an option for a private school teacher with a limited budget! Mr. Sinopoli worked really hard to find me the perfect Jeep. From the moment we walked into the dealership, Mr. Sinopoli was welcoming and friendly. Most importantly, he was honest and straight forward. At the end of my transaction, I was presented with a car that was clean and was everything that I had hoped for. Based on my experiences at the other dealerships, I was convinced that the Jeep brand had become out of my price range. (I have owned 3 Jeep Cherokees to this point.) Thanks to Mr. Sinopoli and Ramsey CJD, I have a beautiful new Jeep sitting in my driveway! More

Used car displayed a warranty 100% 30 days. Confirmed twice withe salesman larkin that it would be honored when the car was presented to service to arrange necessary repairs were redirected to Larkin fo twice withe salesman larkin that it would be honored when the car was presented to service to arrange necessary repairs were redirected to Larkin for warranty confirmation, which he denied twice. Called Mike, supposedly his sales manager, was told he would get back to me after checking into it. Never called back I followed up one more time was again ducked. We are now in the proces of filing complaints with BBB Dept of consumer affairs and anyone else I can find. These are bait and switch crooks unwilling to police, never mind discuss the behavior of their salesman. More

Let me start out by saying that in my 32 years of driving I have never owned anything other than a Dodge/Chrysler/Plymouth vehicle. I started coming to Ramsey Chrysler Jeep approximately a year and a half ag I have never owned anything other than a Dodge/Chrysler/Plymouth vehicle. I started coming to Ramsey Chrysler Jeep approximately a year and a half ago when Bergen County Dodge closed down. The service department is awesome, They get you in and out when they say they will, and if they need the car for the day, they always provide me with a loaner. So when it came time to purchase a new vehicle, the sales manager told me that he would make me feel as comfortable in sales as I do in service. He was right on the mark. It was the smoothest negotiation and transaction that I have ever experienced from start to finish. Anthony Capitti the salesman took great care of me from when I walked in, and followed up with phone calls to see how I liked the car after I left. On the day I picked up my car June 2, 2009 Jack Della Fave guided me to make sure everything went smooth. I will have no problem recommending Ramsey Chrysler Jeep to anyone for sales or service, A truly class A (5 star) organization. More

:Selection: Their on-site selection is quite small. :Selection: Their on-site selection is quite small. They didn't have the options that I wanted (only an extra $5000 worth of options that I did :Selection: Their on-site selection is quite small. They didn't have the options that I wanted (only an extra $5000 worth of options that I didn't want). :Warning: Ramsey Jeep tries to compensate for the poor selection, by telling you they will get the vehicle you want from another dealer. I fell for this scam, and it cost me $500. What I unknowingly agreed to was to buy the car sight unseen, even though the vehicle was not as promised. (It's all in the fine print on the back of the form, even though they verbally promised me that that wasn't the case). :Price: Ramsey Jeep on came down $500 from MSRP. While Butler Jeep came down $2000 from MSRP. More

This is the worst car dealer I've ever dealt with. I leased a car from them 3 years ago, and the experience was awful. They have absolutely no regard for customer service what so ever. When I went to re leased a car from them 3 years ago, and the experience was awful. They have absolutely no regard for customer service what so ever. When I went to return my car last week (lease ended), the experience we even worse. They refused to give me my inspection report, and lease end statement. Even with Chrysler financial on my cell phone telling me they had to give it to me, they still wouldn't. They were obviously trying to screw me because I wouldn't buy another car from them. They actually tried to lease me the same exact car I had for $80 more a month with $2500 down. STAY AWAY More

This is the worst dealership experience. I took my Commander for service due to a windshield noise, and I let them know several TSB's issued by Jeep address this issue. I specifically tell them that i Commander for service due to a windshield noise, and I let them know several TSB's issued by Jeep address this issue. I specifically tell them that it happens in hot breeze days. The dealer did absolutely nothing, they said they drove my vehicle at 80MPH and could not duplicate problem. This was on a rainy day where temperatures barely reached 70F. Took car to Westwood Jeep and at least they attempted to address the problem by performing service based on several TSB's on this issue. I ordered rear assist handles for my vehicle. First handles took 3 months to arrive. When I picked them up, they didn't order covers, screws, etc., needed to install such handles. Took another week to receive additional parts. Picked up parts only to find out during installation that they ordered wrong parts, two of the handles for right side were lefties. Reorder parts, and received lefties again. Response by service manager was, this is going to take several days, but we will get you the right parts eventually". All this took over a month and a week. I ordered missing parts from justforjeeps.com and received the next day. More