Ramsey Chrysler Jeep Dodge

brought my 2001 jeep in to find out why the check engine light was on. i had installed a rebuilt motor, the engine was running perfectly but the light kept coming on. the diagnosis was that the engine was o light was on. i had installed a rebuilt motor, the engine was running perfectly but the light kept coming on. the diagnosis was that the engine was out of time. i authorized further diagnosis and was told the engine was 180degrees out of time and the serpentine belt tensioner was broken in two. a broken tensioner would be noisy and the battery light would have been on since the belt was not tight...there was no noise or battery light. in order to check the timing i was advised the belt tensioner had to be removed. i had to have the tensioner replaced or tow the vehicle away.when i examined to "broken" part there was pry marks next to the freshly broken part of the bracket. i did not believe the engine would run 180degrees out of time so i took it to another dealer who replaced the crankshaft position sensor which corrected the problem. i will never visit ramsey jeep again, will advise everyone i know to keep away at any cost. their carelessness and lack of diagnostic ability caused me un-necessary expense and frustration. DO NOT BRING YOUR VEHICLE HERE FOR SERVICE UNLESS YOU WANT TO BE RIPPED OFF. More

First, of all - I did not purchase a car here. MY experience with this dealership comes from shopping for a new car there and having a vehicle serviced there. First, and foremost - their prices a experience with this dealership comes from shopping for a new car there and having a vehicle serviced there. First, and foremost - their prices are insanely high. I guess because they are located in an affluent area they can try to get people to spend a lot more money than they should...I was quoted on several occasions lease payments for a Jeep Grand Cherokee that were atleast $85 more per month than other dealerships quoted me...Leaving out the details, I was quoted a lease payment of $585 per month on a car that I ended up leasing the very next day for $500 per month at a dealership in NY. Ramsey didn't even seem to want to make a deal, so I walked out. I just feel bad thinking about all the people that go in there and spend thousands more than they should - its disturbing. Second, their service is horrible. I had a Dodge Charger serviced there because the fuel gauge would not read above half a tank, regardless how much fuel was actually in the tank. They had my car for two days - they told me they replaced the sending unit on the fuel tank, and did all this other labor....Well, when I picked the car up and filled the tank, the gas gauge still did not go above half! SO i ended up going to another dealership for the proper repair. You would think they would have double checked to make sure they fixed the problem - especially with a fuel issue! I had visited this dealer previously for tire repair issues, and those experiences were poor as well - nothing to really comment on, other than it took forever, the customer service isn't very friendly, and they could never find my work ticket when i went to pick the car up. If you're shopping for a new car in North Jersey - do not go to Ramsey Jeep. They prey on people who don't do their research and even try to rob the people that do... More

I live in NY and leased a Nissan from Ramsey Auto Group about 18 months ago. I was so impressed with their knowledgeable sales staff and service that I looked to do business with them again a few days ago about 18 months ago. I was so impressed with their knowledgeable sales staff and service that I looked to do business with them again a few days ago when leasing a new 2012 Jeep Grand Cherokee Limited. I had the pleasure of dealing with one of their long time employees, Stephen Ippolito. He was very straight forward, had excellent knowledge of the product and called back when he said he would. Even though Stephen was a 40 minute drive, $11 more per month and my locate dealer was around the corner from my house, I opted to lease from Stephen. My local salesperson had very little product knowledge, guessed at answering my questions, gave wrong answers and seemed more into sizing me up than serving me as a customer. Stephen was professional, I completed everything over the phone and through email. The Jeep was ready when I got to the dealership and my wife even commented on how pleasant the Business Manager was. Overall a 5 star transaction! I will definitely refer many of my friends and family members to Stephen. More

This dealership is sloppy all around. For starters you can't reach them via phone. I've called several people on a Monday afternoon and NO ONE answers the phone. AND there is no voicemail. The serv can't reach them via phone. I've called several people on a Monday afternoon and NO ONE answers the phone. AND there is no voicemail. The service department seems good but the sales folks are very weak. More

I brought my car in for service and the service advisor that helped me (Jim Ryerson) was extremely helpful and pleasant. I will go back for service. Thank you. that helped me (Jim Ryerson) was extremely helpful and pleasant. I will go back for service. Thank you. More

Service department was terrible. Car was there for 19 days. 4 different times to fix the same problem. Dealer then tried to charge for all their errors, luckily Dodge national customer service stepped days. 4 different times to fix the same problem. Dealer then tried to charge for all their errors, luckily Dodge national customer service stepped in an paid for it all. We will not set foot in this dealership ever again for service or sales. Avoid this place. More

i bought a 2012 wrangler unlimited/sahara. have found dealership extremly helpful and pleasant. they went out of their way to find me what i wanted fr. another dealer. the windshield had a defect in it a dealership extremly helpful and pleasant. they went out of their way to find me what i wanted fr. another dealer. the windshield had a defect in it and it was replaced without question. also i found rick and james very patient and informative when i returned with questions re: features and their use. only complaint is that i would have liked more for my trade-in. james had many different people look at my trade-in trying to get me more. unfortunitely it was not possible to get more. More

My family has been getting their vehicles serviced there for years. If sales was as good as service, then maybe I would have bought my car from them. I will continue my relationship through service until t for years. If sales was as good as service, then maybe I would have bought my car from them. I will continue my relationship through service until they let me down. More

I went to Ramsey Jeep because I live near the dealership and had purchased from them in the past. I could not have had a better experience. I had spent over an hour in another Jeep dealship only to have the and had purchased from them in the past. I could not have had a better experience. I had spent over an hour in another Jeep dealship only to have the manager walk away from the deal we were working on over $10 per month on a 2011 Grand Cherokee. I left that other dealership and came to Ramsey. I should have saved myself the time and come to Ramsey first. Not only was Ramsey Jeep professional and coureous, but they not only beat the price of the other dealership by $5 a month, but they did it on a 2012 Jeep instead of a 2011!! I have already recommended them to Family members. More

We went to this dealer to buy a new Fiat 500 and ended up not only loving the car, but also the deal and the experience! We have dealt with other dealers in the past, but even though we had good and bad exp not only loving the car, but also the deal and the experience! We have dealt with other dealers in the past, but even though we had good and bad experiences, we always left with a feeling of having been taken advantage of. Not so at this dealer, Michael is open, honest, and personable! The experience is one I will not soon forget and will recommend it to everyone we know! More