Rallye Motors - Service Center

Prompt and Professional Service I brought in my car for service and wanted to wait--no more than 2 hours--rather than take a loaner car. I was accommodated. The waiting room is pleas I brought in my car for service and wanted to wait--no more than 2 hours--rather than take a loaner car. I was accommodated. The waiting room is pleasant and quiet enough to read. More

Repair steering noise .. Quickly identified the issues with my car and did a wonderful job repairing it. Car is a pleasure to drive once again. Vincent Vetere was a pleasure t Quickly identified the issues with my car and did a wonderful job repairing it. Car is a pleasure to drive once again. Vincent Vetere was a pleasure to deal with and very knowledgeable with my vehicle (SL550). More

Quality service Brought in my car to address a slow tire leak and an exterior illumination issue. Both were addressed within a very reasonable time. The Service depar Brought in my car to address a slow tire leak and an exterior illumination issue. Both were addressed within a very reasonable time. The Service department kept me apprised of developments and gave me a loaner during the day of repairs. More

Repair a damaged mirror and replace a tire The tech repaired the problems I brought the vehicle in for and then they found a safety issue and repaired that also. I found them to be professiona The tech repaired the problems I brought the vehicle in for and then they found a safety issue and repaired that also. I found them to be professional, competent and they cared about my car and me. More

Impeccable Service Rallye never disappoints. I've always had a great service experience. The staff is always professional, very courteous and friendly. I recommend this Rallye never disappoints. I've always had a great service experience. The staff is always professional, very courteous and friendly. I recommend this dealership over any other. More

Great and courteous service center The moment I arrived at the service center, someone was already waiting for me. I was greeted and directed on where I need to go. To sign in. At time The moment I arrived at the service center, someone was already waiting for me. I was greeted and directed on where I need to go. To sign in. At time of pick up, it was a breeze as well. I had boxes in the Loaner car, the attendant and his crew put it back to my own car . Wow.. so nice of them. The only thing that needed was , I thought my car was supposed to be cleaned and washed after the serviCe. However it was left the way it was when i dropped it off a day prior. Nonetheless, this service center is still great.. great and courteous and knowledgeable. Thank you so much Rallye serviCe center staffs. More

Excellent Service Kenny is always friendly and knowledgeable when we bring in our car. We have been working with him for several years and appreciate his help in worki Kenny is always friendly and knowledgeable when we bring in our car. We have been working with him for several years and appreciate his help in working through any issues with our cars. I would highly recommend him to anyone needing service. More

Service I would like to thank Katie and her team for making my recent visit to Rallye Service a pleasure. The job was done professionally and in a timely ma I would like to thank Katie and her team for making my recent visit to Rallye Service a pleasure. The job was done professionally and in a timely matter. More

Incompetent service expertise on older Mercedes Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionall Upon the recommendation of a friend, I brought my 1994 E420 for service: the engine did not run reliably, did not accelerate properly, and occasionally at idling the engine would stop running. Until the summer of 2017 the car never had problems, and I took very good care of it. The old Mercedes still looks very well and drove "like new". My regular mechanic ran out of possible solutions to my erratic problem, and I opted to consult a Mercedes dealership as an "expert". I was promised that they have people experienced in these older models and that they can help me. The car arrived at the dealership on August 22, 2017, and today, on September 21, is still in the shop. They tried unsuccessfully to diagnose the cause of the engine' s issues, and a few days ago I was informed that a Long Island dealership "expert" would be consulted. It does not speak for a service department when "an expert" has to be consulted after 4 weeks of no problem solution. What is also discerning is the lack of timely communication back to me about the status of my car. What a waste of time! I know (as a layman, nevertheless competent to understand automotive technology) that the issues of my car are not unique and that they can be repaired, provided someone knows what to do and trace the problem systematically! More