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RBM of Alpharetta
Alpharetta, GA
5,976 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,976 reviews
October 15, 2026
I couldn’t be happier with my new vehicle and the experience I had at Mercedes-Benz of Alpharetta! Lori was absolutely wonderful and made the entire process smooth, efficient, and enjoyable. This wa experience I had at Mercedes-Benz of Alpharetta! Lori was absolutely wonderful and made the entire process smooth, efficient, and enjoyable. This was not your typical car-buying experience! I called the dealership the night before, just as they were closing, and was able to come in the very next day. Within just a matter of hours, I was walking out with my keys! From my initial call to driving away in my new car. I couldn’t believe how quick, straightforward, and hassle-free everything was. Lori was fantastic to work with. She made everything easy, kept things to the point, and respected my time without making the process feel rushed. I truly appreciated how efficiently everything was handled from start to finish. If you’re looking for a dealership that values your time and makes the car-buying experience a pleasure, I highly recommend Mercedes-Benz of Alpharetta. Ask for Lori! She was amazing, and I’m thrilled with my vehicle and the overall experience. I would absolutely recommend this dealership to anyone looking for their next car! More
by sdstroud5
October 14, 2026
I was super excited to walk into the RBM Alpharetta dealership to look at a new Mercedes, but working with Shaeffer was the icing on the cake. He is knowledgeable, committed and super easy to work wit dealership to look at a new Mercedes, but working with Shaeffer was the icing on the cake. He is knowledgeable, committed and super easy to work with. As a first time Mercedes buyer, I had a lot of questions and he was able to answer all of them with ease. He explained the whole process without making me feel uncomfortable or pressured. I am so excited about my new Mercedes and I have Shaeffer to thank. If you are in the market for a new Mercedes, I highly recommend using Shaeffer Cheek to make that happen. More
by cpganter
October 07, 2026
Extremely Disappointing Sales Experience – Poor Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still had not received a personal phone call or meaningful response from Lori. I finally called the dealership myself and spoke with Travis in new-car sales. I specifically told Travis that I preferred to work with him because Lori had not followed up with me. A manager later called and encouraged me to give Lori another opportunity, telling me that she was a great salesperson and would take care of me throughout the transaction. I agreed. I then provided Lori with all of my trade-in information and even sent her copies of two purchase orders from Mercedes-Benz dealers in Houston. I made my position extremely simple: if RBM could match the deal I already had available in Houston, I was prepared to drive from Houston to Georgia and purchase their vehicle immediately. After providing everything requested, I heard nothing from Lori for the remainder of the day. The following day, I waited approximately another five hours after the dealership opened before finally texting her myself asking where we stood. She responded that she was working on it. Another day passed with no meaningful update. The next morning, around 9:00 a.m., I again had to remind her that I was a serious customer waiting on an answer and was prepared to drive from Houston to Georgia to purchase this vehicle. Approximately four hours later, I finally received a response simply telling me they could not match the deal. I have absolutely no issue with a dealership being unable to match another dealer's price. That's business. My issue is the complete lack of urgency, communication, and basic customer service throughout the process. There was no phone call explaining the numbers, no attempt to see whether there was another way to make the deal work, and not even a simple "Thank you for the opportunity" after I had spent several days trying to purchase a vehicle from them. What makes the situation more disappointing is that I had already expressed my concerns about Lori's lack of responsiveness to management at the beginning of the process. I was specifically assured that communication would not be a problem. Unfortunately, the exact same problem continued. When someone is willing to drive from Houston, Texas, to Alpharetta, Georgia, to purchase a vehicle, provides complete trade information, and supplies competing purchase orders showing exactly what it would take to earn their business, I would expect considerably better communication from a Mercedes-Benz dealership. Based on my experience, I cannot recommend Lori Mohr or RBM of Alpharetta. The issue wasn't that they couldn't match the price—it was how poorly the potential customer was handled from beginning to end. There are too many Mercedes-Benz dealerships willing to communicate promptly and professionally for a customer to have to repeatedly chase a salesperson just to get an answer. More
by r.garnett531
Employees Worked With
September 26, 2026
New state of the art dealership. Beyond words. Very impressive. Great display of all vehicles so you can sit inside the car to see if like it or not before having to go out in the ho Beyond words. Very impressive. Great display of all vehicles so you can sit inside the car to see if like it or not before having to go out in the hot sun. More
by dariley65
Employees Worked With
September 21, 2026
We have been working with Sheaffer for many years. He is very professional and is always available to answer questions. He has made the buying process very easy. When we are in need of the next vehicl He is very professional and is always available to answer questions. He has made the buying process very easy. When we are in need of the next vehicle there is no doubt Sheaffer will be our go to guy. Thanks for everything!! More
by a2calicchio
September 03, 2026
Absolutely the best car buying experience I have ever had. Schaeffer was excellent and took great care of us. Denis B in finance was fantastic - low pressure and insightful about options. The dealership had. Schaeffer was excellent and took great care of us. Denis B in finance was fantastic - low pressure and insightful about options. The dealership was beautiful with a huge inventory. Truly no hassle, no pressure and customer satisfaction focused! More
by PBEESON4428
August 30, 2026
I’ve had bad experiences with car salesmen, but I had a great experience with Sheaffer. Kind guy, interested in being fair (nature of the business considered). Thank you for taking me seriously and helping great experience with Sheaffer. Kind guy, interested in being fair (nature of the business considered). Thank you for taking me seriously and helping me get what I wanted. More
by anhrjsjf
Employees Worked With
August 30, 2026
Very pleased with our salesman, Michael. He was very knowledgeable and was extremely helpful and efficient! He was very knowledgeable and was extremely helpful and efficient! More
by Saul S
Employees Worked With
August 30, 2026
I bought my first ever Mercedes from Martin Hina at RBM Alpharetta last week. I’ve purchased numerous vehicles from various dealerships over the last 30+ years, and it has almost never been an enjoyable e Alpharetta last week. I’ve purchased numerous vehicles from various dealerships over the last 30+ years, and it has almost never been an enjoyable experience. This time was the exception! RBM Alpharetta is a beautiful dealership and Martin is an absolute delight. He made the whole process easy and pleasant, and has continued to check in with me to make sure I’m happy. I will be a repeat customer for sure! More
by DeAnn
August 23, 2026
Had a wonderful car buying experience at this dealership, curated by Michael! He made the entire process seamless and fun! I love my new Mercedes! curated by Michael! He made the entire process seamless and fun! I love my new Mercedes! More
by KimberArm01
Employees Worked With
