Lori Mohr

I couldn’t be happier with my new vehicle and the experience I had at Mercedes-Benz of Alpharetta! Lori was absolutely wonderful and made the entire process smooth, efficient, and enjoyable. This wa experience I had at Mercedes-Benz of Alpharetta! Lori was absolutely wonderful and made the entire process smooth, efficient, and enjoyable. This was not your typical car-buying experience! I called the dealership the night before, just as they were closing, and was able to come in the very next day. Within just a matter of hours, I was walking out with my keys! From my initial call to driving away in my new car. I couldn’t believe how quick, straightforward, and hassle-free everything was. Lori was fantastic to work with. She made everything easy, kept things to the point, and respected my time without making the process feel rushed. I truly appreciated how efficiently everything was handled from start to finish. If you’re looking for a dealership that values your time and makes the car-buying experience a pleasure, I highly recommend Mercedes-Benz of Alpharetta. Ask for Lori! She was amazing, and I’m thrilled with my vehicle and the overall experience. I would absolutely recommend this dealership to anyone looking for their next car! More

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Extremely Disappointing Sales Experience – Poor Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still had not received a personal phone call or meaningful response from Lori. I finally called the dealership myself and spoke with Travis in new-car sales. I specifically told Travis that I preferred to work with him because Lori had not followed up with me. A manager later called and encouraged me to give Lori another opportunity, telling me that she was a great salesperson and would take care of me throughout the transaction. I agreed. I then provided Lori with all of my trade-in information and even sent her copies of two purchase orders from Mercedes-Benz dealers in Houston. I made my position extremely simple: if RBM could match the deal I already had available in Houston, I was prepared to drive from Houston to Georgia and purchase their vehicle immediately. After providing everything requested, I heard nothing from Lori for the remainder of the day. The following day, I waited approximately another five hours after the dealership opened before finally texting her myself asking where we stood. She responded that she was working on it. Another day passed with no meaningful update. The next morning, around 9:00 a.m., I again had to remind her that I was a serious customer waiting on an answer and was prepared to drive from Houston to Georgia to purchase this vehicle. Approximately four hours later, I finally received a response simply telling me they could not match the deal. I have absolutely no issue with a dealership being unable to match another dealer's price. That's business. My issue is the complete lack of urgency, communication, and basic customer service throughout the process. There was no phone call explaining the numbers, no attempt to see whether there was another way to make the deal work, and not even a simple "Thank you for the opportunity" after I had spent several days trying to purchase a vehicle from them. What makes the situation more disappointing is that I had already expressed my concerns about Lori's lack of responsiveness to management at the beginning of the process. I was specifically assured that communication would not be a problem. Unfortunately, the exact same problem continued. When someone is willing to drive from Houston, Texas, to Alpharetta, Georgia, to purchase a vehicle, provides complete trade information, and supplies competing purchase orders showing exactly what it would take to earn their business, I would expect considerably better communication from a Mercedes-Benz dealership. Based on my experience, I cannot recommend Lori Mohr or RBM of Alpharetta. The issue wasn't that they couldn't match the price—it was how poorly the potential customer was handled from beginning to end. There are too many Mercedes-Benz dealerships willing to communicate promptly and professionally for a customer to have to repeatedly chase a salesperson just to get an answer. More

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Had a wonderful experience! Highly recommend Lori for Salesperson. Very happy. Everyone we met was kind and professional. Lori is a hard working woman who made this process so e Highly recommend Lori for Salesperson. Very happy. Everyone we met was kind and professional. Lori is a hard working woman who made this process so easy. Can’t say enough how helpful she was. More

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I have never in my life had such an amazing experience at a dealership!!! Lori Mohr at RBM of Alpharetta is by far the absolute best. She made the whole experience feel like she was only there for us and w a dealership!!! Lori Mohr at RBM of Alpharetta is by far the absolute best. She made the whole experience feel like she was only there for us and we drove away with exactly the vehicle I’ve been dreaming of and then some!! So excited to be part of the Mercedes Benz family!!!! More

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My leasing experience for the Mercedes GLC was outstanding (5/5). The process was seamless and efficient from start to finish, and the entire team was incredibly professional and welcoming. A spec outstanding (5/5). The process was seamless and efficient from start to finish, and the entire team was incredibly professional and welcoming. A special thank you to Lori, my sales consultant, who made the experience especially smooth—knowledgeable, responsive, and great to work with. The facility itself is beautiful and modern, making it a genuine pleasure to visit. Overall, a top‑tier experience that reflects the quality you’d expect from Mercedes-Benz. More

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Had a wonderful car buying experience at RBM of Alpharetta with Lori Mohr. She was extremely personable, knowledgeable about the Mercedes products, and worked hard to get the deal I wanted. Highly Alpharetta with Lori Mohr. She was extremely personable, knowledgeable about the Mercedes products, and worked hard to get the deal I wanted. Highly recommend Lori and the dealership! More

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We just purchased our 2025 CLA250 and the experience was excellent! Lori Mohr and Brandon Hoffman were great to work with. We couldn't be happier for the professionalism and courtesy they gave. excellent! Lori Mohr and Brandon Hoffman were great to work with. We couldn't be happier for the professionalism and courtesy they gave. More

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I can't thank both Dan Berry and Lori Mohr enough for a smooth and easy sales process. They were professional, personable, answered all questions, and provided different options. There was no pressure, jus smooth and easy sales process. They were professional, personable, answered all questions, and provided different options. There was no pressure, just a very pleasurable, easy car buying experience! A shoutout to Rachel in Finance as well. Everyone on the team including reception was very friendly and customer service oriented. This is the third car we have purchased from RBM of Alpharetta and we will return. Nancy M More

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Wonderful buying experience with Lori Mohr at RBM Alpharetta. She is warm, professional and knowledgeable. The process of buying my new car was seamless and easy. The RBM team covered everything and Alpharetta. She is warm, professional and knowledgeable. The process of buying my new car was seamless and easy. The RBM team covered everything and made sure all my questions were answered. Love my new car! More

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Great experience with RBM Alpharetta getting a car this past week. Lori Mohr Sales Consultant is top notch, very detailed and accommodating. All went very smoothly and we are enjoying our new car. Highly r past week. Lori Mohr Sales Consultant is top notch, very detailed and accommodating. All went very smoothly and we are enjoying our new car. Highly recommend RBM and Lori to anyone looking into Mercedes Benz. Thank you Lori ! More

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