Quality Auto Mall

My new Escape Went to Quality Ford today to "look" for a new lease. Mike hooked us up and we drove out with a new Escape. Stress Free experience no bull. Thanks Mik Went to Quality Ford today to "look" for a new lease. Mike hooked us up and we drove out with a new Escape. Stress Free experience no bull. Thanks Mike a pleasure. Karen More

My experience was amazing We been looking around to purshase a vehicle, and our search was not successful until we found this amazing place that workers are willing to help yo We been looking around to purshase a vehicle, and our search was not successful until we found this amazing place that workers are willing to help your needs and help you with what are you looking for. Overall my experience at this location was just the best, and we purshase the car that we wanted. More

COMPLETELY PAINLESS & EASY DEALING WITH TOP SALEPERSON FROM SOMEONE WHO HAS ALWAYS HATED GOING TO BUY CARS AT DEALERSHIPS, MY EXPERIENCE AT QUALITY AUTOMALL WAS MORE THEN A PLEASANT SURPRISE. THERE WAS FROM SOMEONE WHO HAS ALWAYS HATED GOING TO BUY CARS AT DEALERSHIPS, MY EXPERIENCE AT QUALITY AUTOMALL WAS MORE THEN A PLEASANT SURPRISE. THERE WAS NO PRESSURE FROM DANIEL SANGIRARDI (Sales Consultant) AND/OR FROM FINANCE DEPARTMENT PERSON (sorry I forgot your name but he's a big Yankees fan). I ENDED UP WITH THE CAR I WANTED AND THE PRICE I WANTED. THE ONLY THING THAT WOULD HAVE MADE THIS EXPERIENCE BETTER IT WOULD HAVE BEEN IF THEY HAD SERVED COFFEE AND COOKIES SAND HAD A LARGE SCREEN TV TO WATCH THE GAME WHILE I WAITED FOR THE PAPERWORK...MAYBE NEXT TIME!! PS; DIANA WHO TOOK MY INITIAL CALL AND CONVINCED ME NOT TO WAIT WAS EXCELLENT TOO... More

extremely satisfied the staff here is exceptionally friendly and so helpful, my salesmen tim and tech guy ed both made sure i drove off the lot with all my questions answ the staff here is exceptionally friendly and so helpful, my salesmen tim and tech guy ed both made sure i drove off the lot with all my questions answered and without any worries. 10/10 would recommend. More

Friendly, professional and top notch Thank Dan for your patience, it made crazy day bearable. The car was received as expected flawless. Thanks to Mike S. as well. It was great doing busi Thank Dan for your patience, it made crazy day bearable. The car was received as expected flawless. Thanks to Mike S. as well. It was great doing business again! More

A "Quality" Experience Jorge and Dan couldn't have made the experience any better...thorough, friendly, clear communication, knowledgeable, exact and timely follow through. Jorge and Dan couldn't have made the experience any better...thorough, friendly, clear communication, knowledgeable, exact and timely follow through. Best buying experience ever! More

Great dealership!! Highy recommend it! The staff at Quality Automall were friendly and very helpful. My salesman, Timothy Bernard was awesome. Very knowledgeable, accommodating and extremel The staff at Quality Automall were friendly and very helpful. My salesman, Timothy Bernard was awesome. Very knowledgeable, accommodating and extremely professional. He made this the BEST car buying experience I've ever had. He was very thorough and I thank him so much. Ed was great when showing me how to work all of the computer features. In sum, it was a great experience and I highly recommend Quality Automall!! More

Awesome This dealership has always been great to my family and I! We recommend them 100% of the time ! If you're looking for a Ford this is the place to go This dealership has always been great to my family and I! We recommend them 100% of the time ! If you're looking for a Ford this is the place to go More

Best Truck Ever Great sales experience. I had a great day and pulled off the lot with my New F-150 Plantinum. Great facility , Clean and professional sales team. Great sales experience. I had a great day and pulled off the lot with my New F-150 Plantinum. Great facility , Clean and professional sales team. More

awful I cannot even give this establishment one star. Recently, I opted to turn in my leased, ford escape, to another, area dealer. Upon doing so, they as I cannot even give this establishment one star. Recently, I opted to turn in my leased, ford escape, to another, area dealer. Upon doing so, they asked me for my second key, which I did not have because Quality could not locate it upon my signing my lease. I had the then, manager, write on my lease documentation that they owed me a second key and I was not provided one at the time of purchase. About 9 months went by and I received ONE phone call from them telling me my key was available for pick up. Life got away with me and I never got around to it. Fast forward to today...... I called Quality while sitting with my sales rep at the other dealership to inquire about the second key. John Andrini, the alleged sales manager, answered the phone. I explained my plight about the second key, and he pushed to inquire about what I intended to do about my lease. I informed him I did not yet know and asked we focus on the key. After telling him I had a hand written note from the former, credit manager, stating I was owed a key, yet did not receive it, he promised me he would call Ford and absorb the cost of the key. Something I was pleased to hear. He then concluded the call and we disconnected the line. I immediately called him back and asked if he knew my name, which he said he did not. I then inquired as to how he planned to call Ford to make such a demand about absorbing the key cost without having my information, and he then became irate with me. At this time, I informed him I already turned over my lease to another dealership and he indicated I was not allowed to do so as it was purchased at Quality. I informed him that the dealership does not own this vehicle and rather, it is the property of Ford so can be turned into any dealership. I proceeded to ask if he would like my VIN number in order to contact Ford as promised, and at this time, he said, he didnt need it as he would not be doing anything regarding the key. My next response to him was that he promised me he would do so in the previous phone call and he then stated he never made such a promise. I then asked for his manager's name and he pompously stated, he was the manager and the end of the line. In my irritation, I said to this man that his sales team should be so proud to look up to such a man of ill manner. To be straight forward, I did not return to Quality for a multitude of reasons. One, anytime I called for either sales, finance or service, I could never get a contact on the phone to speak to me. Two, I received a barrage of phone calls from them pushing me to return my vehicle at 9 months prior to my lease end and, despite my constantly telling Daisy, the contact, that I wasnt interested in doing so, they continued to call me. Three, well, its above as to why I didnt. Their custom service lacks and clearly, this sub par manager, treats customers as if they are garbage. By no means do I recommend anyone buying from this dealership. They are arrogant and dishonest and undeserving of any sales. More