Quality Auto Mall

Best Truck Ever Great sales experience. I had a great day and pulled off the lot with my New F-150 Plantinum. Great facility , Clean and professional sales team. Great sales experience. I had a great day and pulled off the lot with my New F-150 Plantinum. Great facility , Clean and professional sales team. More

awful I cannot even give this establishment one star. Recently, I opted to turn in my leased, ford escape, to another, area dealer. Upon doing so, they as I cannot even give this establishment one star. Recently, I opted to turn in my leased, ford escape, to another, area dealer. Upon doing so, they asked me for my second key, which I did not have because Quality could not locate it upon my signing my lease. I had the then, manager, write on my lease documentation that they owed me a second key and I was not provided one at the time of purchase. About 9 months went by and I received ONE phone call from them telling me my key was available for pick up. Life got away with me and I never got around to it. Fast forward to today...... I called Quality while sitting with my sales rep at the other dealership to inquire about the second key. John Andrini, the alleged sales manager, answered the phone. I explained my plight about the second key, and he pushed to inquire about what I intended to do about my lease. I informed him I did not yet know and asked we focus on the key. After telling him I had a hand written note from the former, credit manager, stating I was owed a key, yet did not receive it, he promised me he would call Ford and absorb the cost of the key. Something I was pleased to hear. He then concluded the call and we disconnected the line. I immediately called him back and asked if he knew my name, which he said he did not. I then inquired as to how he planned to call Ford to make such a demand about absorbing the key cost without having my information, and he then became irate with me. At this time, I informed him I already turned over my lease to another dealership and he indicated I was not allowed to do so as it was purchased at Quality. I informed him that the dealership does not own this vehicle and rather, it is the property of Ford so can be turned into any dealership. I proceeded to ask if he would like my VIN number in order to contact Ford as promised, and at this time, he said, he didnt need it as he would not be doing anything regarding the key. My next response to him was that he promised me he would do so in the previous phone call and he then stated he never made such a promise. I then asked for his manager's name and he pompously stated, he was the manager and the end of the line. In my irritation, I said to this man that his sales team should be so proud to look up to such a man of ill manner. To be straight forward, I did not return to Quality for a multitude of reasons. One, anytime I called for either sales, finance or service, I could never get a contact on the phone to speak to me. Two, I received a barrage of phone calls from them pushing me to return my vehicle at 9 months prior to my lease end and, despite my constantly telling Daisy, the contact, that I wasnt interested in doing so, they continued to call me. Three, well, its above as to why I didnt. Their custom service lacks and clearly, this sub par manager, treats customers as if they are garbage. By no means do I recommend anyone buying from this dealership. They are arrogant and dishonest and undeserving of any sales. More

Purchased used 2014 Lincoln MKS I originally visited the dealership to enquire about leasing a 2016 Ford Edge. Jesse greeted me, and was very helpful from the start. Numbers for the I originally visited the dealership to enquire about leasing a 2016 Ford Edge. Jesse greeted me, and was very helpful from the start. Numbers for the lease ended up being too high, so instead I opted to take a look at some newer Used Vehicles they had in stock. Settled on the 2014 used Lincoln MKS because it was in excellent condition, and fairly priced, while still being under the manufacturers warranty. We worked back and forth on getting the numbers to work for my trade-in and financing, and I drove home with my "new" used car the same day [Feb 4, 2017]. Since then, Jesse has also been helpful in making sure the loan payoff on my trade-in was received timely by the bank. Overall, a very satisfying experience. However, I am now having difficulty in resolving my cancellation of optional Key Replacement Insurance. I should have received a credit to my loan account for the amount of the premium [$200], but it is taking an inordinate amount of time to process [today is 04/18/17]. Needless to say, many calls to the Finance Mgr, leaving messages, have gone unreturned. My patience is wearing thin over what should be a minor item for the Dealership to resolve, and the longer it takes, the lower my rating will go. Fortunately, this issue has now been resolved to my complete satisfaction! More

Quality don't believe it. My wife bought a MKS from them a month ago. Was told they sold only problem free cars.guess what? The ptu is leaking all over the place.Called their My wife bought a MKS from them a month ago. Was told they sold only problem free cars.guess what? The ptu is leaking all over the place.Called their service dept got the typical cant take it in right away runaround. Nice way to treat a new customer. Also, the Service Mgr told Jess my salesmen they would put NEW Miichlin tires on since this car had summer tires on it for some reason.They put USED Tires on that were laying around the parts dept for who knows how long? By the way these tires were made in 2014 they have about 65 % of treadlife left. Never again will I go to this dealership for ANYTHING. More

Excellent Experience! Would recommend anyone. Ross was very professional and knowledgeable. The process was easier than expected and in a short time. The finance and insurance manager was also v Ross was very professional and knowledgeable. The process was easier than expected and in a short time. The finance and insurance manager was also very helpful and friendly. Thank you so much. More

Purchase of a preowned car Purchased a mustang convertible and was able to get a great deal. We worked with Dan S. Who was a great help! Highly recommend if you thinking about Purchased a mustang convertible and was able to get a great deal. We worked with Dan S. Who was a great help! Highly recommend if you thinking about a new car! More

Excellent Sales Consultant Service We recently purchased a Ford Mustang from Quality Automall in Rutherford, NJ and wanted to share our excellent experience with anyone interested in co We recently purchased a Ford Mustang from Quality Automall in Rutherford, NJ and wanted to share our excellent experience with anyone interested in considering them for your car purchase. Dan Sangirardi was our Sales Consultant. He was knowledgeable, friendly, and low pressure. Importantly, he clearly made us feel like valued customers. We shopped around at Ford Dealerships in the North Jersey area. Quality Automall prices are competition with other Ford Dealers, but the difference with Quality Automall Ford is that Dan just worked harder than the others in pricing a car that met our financial comfort zone. As a result we got the best deal and customer service at Quality Automall. Dan was not pushy and was helpful in letting us take our time in deciding if the price was right that met our budget. We were very impressed with Dan Sangirardi and highly recommend that you seek his assistance in purchasing a car from Quality Automall. Thank You Dan. More

Excellent customer service I went to the dealership with my uncle and Michael helped me in choosing a car and get it for the price i wanted. He was very friendly and professiona I went to the dealership with my uncle and Michael helped me in choosing a car and get it for the price i wanted. He was very friendly and professional. I can honestly say it was the best sales person I have deal with. More

Great Dealership! Ask for Dan S in the Used Department Great guy! Sold me a nice 2014 Honda Civic!! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!! Great guy! Sold me a nice 2014 Honda Civic!! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!!!! More

Great Customer Service Thanks to Chris!! I called the delarship Saturday afternoon and made an appointment and thanks to Chris a great sales person he helped me find the car i wanted and such I called the delarship Saturday afternoon and made an appointment and thanks to Chris a great sales person he helped me find the car i wanted and such a great experience !!! Definitely go to Chris Gerrity!! More