Quality Auto Mall

Purchased used 2014 Lincoln MKS I originally visited the dealership to enquire about leasing a 2016 Ford Edge. Jesse greeted me, and was very helpful from the start. Numbers for the I originally visited the dealership to enquire about leasing a 2016 Ford Edge. Jesse greeted me, and was very helpful from the start. Numbers for the lease ended up being too high, so instead I opted to take a look at some newer Used Vehicles they had in stock. Settled on the 2014 used Lincoln MKS because it was in excellent condition, and fairly priced, while still being under the manufacturers warranty. We worked back and forth on getting the numbers to work for my trade-in and financing, and I drove home with my "new" used car the same day [Feb 4, 2017]. Since then, Jesse has also been helpful in making sure the loan payoff on my trade-in was received timely by the bank. Overall, a very satisfying experience. However, I am now having difficulty in resolving my cancellation of optional Key Replacement Insurance. I should have received a credit to my loan account for the amount of the premium [$200], but it is taking an inordinate amount of time to process [today is 04/18/17]. Needless to say, many calls to the Finance Mgr, leaving messages, have gone unreturned. My patience is wearing thin over what should be a minor item for the Dealership to resolve, and the longer it takes, the lower my rating will go. Fortunately, this issue has now been resolved to my complete satisfaction! More

Quality don't believe it. My wife bought a MKS from them a month ago. Was told they sold only problem free cars.guess what? The ptu is leaking all over the place.Called their My wife bought a MKS from them a month ago. Was told they sold only problem free cars.guess what? The ptu is leaking all over the place.Called their service dept got the typical cant take it in right away runaround. Nice way to treat a new customer. Also, the Service Mgr told Jess my salesmen they would put NEW Miichlin tires on since this car had summer tires on it for some reason.They put USED Tires on that were laying around the parts dept for who knows how long? By the way these tires were made in 2014 they have about 65 % of treadlife left. Never again will I go to this dealership for ANYTHING. More

Excellent Experience! Would recommend anyone. Ross was very professional and knowledgeable. The process was easier than expected and in a short time. The finance and insurance manager was also v Ross was very professional and knowledgeable. The process was easier than expected and in a short time. The finance and insurance manager was also very helpful and friendly. Thank you so much. More

Purchase of a preowned car Purchased a mustang convertible and was able to get a great deal. We worked with Dan S. Who was a great help! Highly recommend if you thinking about Purchased a mustang convertible and was able to get a great deal. We worked with Dan S. Who was a great help! Highly recommend if you thinking about a new car! More

Excellent Sales Consultant Service We recently purchased a Ford Mustang from Quality Automall in Rutherford, NJ and wanted to share our excellent experience with anyone interested in co We recently purchased a Ford Mustang from Quality Automall in Rutherford, NJ and wanted to share our excellent experience with anyone interested in considering them for your car purchase. Dan Sangirardi was our Sales Consultant. He was knowledgeable, friendly, and low pressure. Importantly, he clearly made us feel like valued customers. We shopped around at Ford Dealerships in the North Jersey area. Quality Automall prices are competition with other Ford Dealers, but the difference with Quality Automall Ford is that Dan just worked harder than the others in pricing a car that met our financial comfort zone. As a result we got the best deal and customer service at Quality Automall. Dan was not pushy and was helpful in letting us take our time in deciding if the price was right that met our budget. We were very impressed with Dan Sangirardi and highly recommend that you seek his assistance in purchasing a car from Quality Automall. Thank You Dan. More

Excellent customer service I went to the dealership with my uncle and Michael helped me in choosing a car and get it for the price i wanted. He was very friendly and professiona I went to the dealership with my uncle and Michael helped me in choosing a car and get it for the price i wanted. He was very friendly and professional. I can honestly say it was the best sales person I have deal with. More

Great Dealership! Ask for Dan S in the Used Department Great guy! Sold me a nice 2014 Honda Civic!! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!! Great guy! Sold me a nice 2014 Honda Civic!! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!!!! More

Great Customer Service Thanks to Chris!! I called the delarship Saturday afternoon and made an appointment and thanks to Chris a great sales person he helped me find the car i wanted and such I called the delarship Saturday afternoon and made an appointment and thanks to Chris a great sales person he helped me find the car i wanted and such a great experience !!! Definitely go to Chris Gerrity!! More

HORRIBLE HORRIBLE HORRIBLE The only reason I'm giving this place 1 star is because I have to. I suggest everyone do their research on Yelp as well before they even THINK about t The only reason I'm giving this place 1 star is because I have to. I suggest everyone do their research on Yelp as well before they even THINK about taking a trip here. Their customer service is horrible and every single person who works there is an idiot. I've have to take my truck there 5 times within an 8 month period to get "fixed". Every time they told me something was wrong, they were WRONG and I had to look under my hood myself to identify the problem. It wasn't until then that my truck got "fixed". Even AFTER THAT, it was still making noises, so I had to take it back (AGAIN) and they admitted to me that they DID IT WRONG THE FIRST TIME so I was without a car for THIRTEEN DAYS with no update whatsoever on the status of my car. I happened to stop by there on day thirteen to see what was taking so long since no one every picks up the phone and suddenly, "hey, your truck is done." Was ANYONE going to tell me?????? Also, they tried to make me pay $500 for a rental while it was getting "fixed" for the FIFTH time for THIRTEEN DAYS. When I tried to dispute this charge, the GENERAL MANAGER (JORDAN) HUNG UP ON ME. This place is a disgrace and Ford will hear about this for sure. They are crooks. Even though it's 2 miles from my house, I would drive 50 miles to avoid going there ever again. More

Awesome Experience! I purchased a new car from Quality Ford Dan S was my salesperson and he could not have been more friendly, paient and helpful, he definitely made it a I purchased a new car from Quality Ford Dan S was my salesperson and he could not have been more friendly, paient and helpful, he definitely made it a very pleasant experience. I would recommend him to any of my friends looking for a new vehicle..Thank you! More