Quality Auto Mall

HORRIBLE HORRIBLE HORRIBLE The only reason I'm giving this place 1 star is because I have to. I suggest everyone do their research on Yelp as well before they even THINK about t The only reason I'm giving this place 1 star is because I have to. I suggest everyone do their research on Yelp as well before they even THINK about taking a trip here. Their customer service is horrible and every single person who works there is an idiot. I've have to take my truck there 5 times within an 8 month period to get "fixed". Every time they told me something was wrong, they were WRONG and I had to look under my hood myself to identify the problem. It wasn't until then that my truck got "fixed". Even AFTER THAT, it was still making noises, so I had to take it back (AGAIN) and they admitted to me that they DID IT WRONG THE FIRST TIME so I was without a car for THIRTEEN DAYS with no update whatsoever on the status of my car. I happened to stop by there on day thirteen to see what was taking so long since no one every picks up the phone and suddenly, "hey, your truck is done." Was ANYONE going to tell me?????? Also, they tried to make me pay $500 for a rental while it was getting "fixed" for the FIFTH time for THIRTEEN DAYS. When I tried to dispute this charge, the GENERAL MANAGER (JORDAN) HUNG UP ON ME. This place is a disgrace and Ford will hear about this for sure. They are crooks. Even though it's 2 miles from my house, I would drive 50 miles to avoid going there ever again. More

Awesome Experience! I purchased a new car from Quality Ford Dan S was my salesperson and he could not have been more friendly, paient and helpful, he definitely made it a I purchased a new car from Quality Ford Dan S was my salesperson and he could not have been more friendly, paient and helpful, he definitely made it a very pleasant experience. I would recommend him to any of my friends looking for a new vehicle..Thank you! More

Dan was great Dan was very helpful with my first car purchase... He is honest, and made my car buying experience easy. I love my new Ford Explorer, and couldn't be Dan was very helpful with my first car purchase... He is honest, and made my car buying experience easy. I love my new Ford Explorer, and couldn't be any happier with the service with Dan More

excellent customer service I recently leased a 2016 Ford Explorer and everyone at the dealership was very helpful. Ross was my salesman and he went over everything in great det I recently leased a 2016 Ford Explorer and everyone at the dealership was very helpful. Ross was my salesman and he went over everything in great detail making me feel very comfortable with my choice. I would highly recommend this dealership More

Excellent Sales!! Walked in not ready to end my lease just yet ...just wanted to look .. Had the best salesman who ended up getting us to leave with a brand new explor Walked in not ready to end my lease just yet ...just wanted to look .. Had the best salesman who ended up getting us to leave with a brand new explorer ...no pressure ...helped us greatly and in and out with the new vehicle in under 2 hours ... This is my 4th car from quality and this was the best experience yet!!... Really ask for Timothy Bernard.. Top Notch!! More

Nice, Helpful, Personable, and Professional People Couldn't get my phone contacts synced by my other dealer, and when I stopped by, the salesmen,(I believe his name was John), put all of my contacts in Couldn't get my phone contacts synced by my other dealer, and when I stopped by, the salesmen,(I believe his name was John), put all of my contacts in, within 2 to 3 minutes. He was professional and courteous. Likewise, he directed me to Ed the Sync Guy, and Ed got my music playing with bluetooth, no problem. Carlos and the guys are always helpful with scheduling and explaining, and contacting you about your car. This is the next place I'm buying a car. More

great ford dealership.. get whatever you need this dealership has great people from sales to service.. if buying a car ask for eliud he was a great sales person who helped you with anything you ne this dealership has great people from sales to service.. if buying a car ask for eliud he was a great sales person who helped you with anything you needed.. i specifically wanted certain things in my truck, color, etc.. and he found a truck and got it to me asap with no problems whatsoever.. great dealership and i would highly recommend buying and getting service there.. More

Bad customer service and poor workmanship Had a Recall on my 2013 Escape. It was for a sensor. 4 days later I have electrical problems. They deny its THEIR workmanship and blamed the batte Had a Recall on my 2013 Escape. It was for a sensor. 4 days later I have electrical problems. They deny its THEIR workmanship and blamed the battery. The car is two years old and 41k miles, Alan said that the weather can affect the battery. It's early October and we had the best weather of the year. PS the car is garage kept. OK, so we go to another Ford and get the battery checked. THE BATTERY IS OK, no issues with the battery. We return to Quality, they want to charge for the diagnostic and the repair work. This is xx! They wouldn't even set up an appointment and provide a loaner even if I would agree to pay. The case is strong that they caused the electric issues but they WON'T STAND HONOR THEIR WORKMANSHIP! And niether would FORD COMPANY, I called them and they will not stand by their products! More

Dan was professional, honest and courteous. Dan was a true gentleman- would recommend him to all of my friends interested in purchasing a new car. Great experience and will go back for my next c Dan was a true gentleman- would recommend him to all of my friends interested in purchasing a new car. Great experience and will go back for my next car. More

Great Service, Great People. Dan is amazing, made me feel super comfortable with the whole process. Rob, the finance guy, was also great. They made things simple and explained eve Dan is amazing, made me feel super comfortable with the whole process. Rob, the finance guy, was also great. They made things simple and explained every step. I felt confident about my purchase.It was overall a pleasant experience. Keep up the good work! :) More