Quality Auto Mall

In 2011 I leased a ford escape from this dealer and dealt with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and s with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and sign all of the paperwork...there was an issue and I was unable to pick up the car that night. One of the finance managers said that the person who needs to sign off had to leave and since I came in late (after work) and that I should have tried to come in earlier. I was clearly upset since no one had called me to let me know what was going on, I left work early for a deal that should have gone through easily. Once the finance manager saw that I was not happy, he proceeded to tell me that "buying a car isn't like buying a new pair of shoes." After this sexist comment I was ready to leave, Frank knew that the deal was falling through and ended up offering me a remote starter for the car for free. Frank is the ONLY reason that I completed this deal. I should have known that I should not return to Quality Auto Mall based on my original experience with my signing my lease paperwork, but did want to give them another chance...they proved that my business was not appreciated there and I went elsewhere. My lease was ending soon so I wanted to go back to Quality Auto Mall for my options since this is where I originally bought my lease from. My original salesman Frank had retired so I was unable to see him. I met with Danny about what I was interested in and tried to find out a little bit of what my options were. From the moment I sat down, I did not feel settled with where this deal was going. Danny immediately tried to put me in a car that I did not want and was not forth coming with what the best option for me was. All he was concerned about was the sale and getting my business. There was so much back and forth with the finance office that most of my visit I was sitting alone at the desk waiting for him to come back with numbers. Once Danny realized that he hadn't sold me on what he had offered, he started talking to my boyfriend sitting next to me-probably thinking that maybe he could convince me to buy. As a young woman walking into a dealership, this is not the customer service that I expect. As the person buying the car, the salesman should talk directly to me about my options, not the man sitting next to me. Needless to say, once I felt disrespected I left the dealer and vow to never return there. In a separate experience about 6 months ago, my boyfriend was looking for a car and decided to stop at Quality Auto Mall. I am not sure who we spoke with, but once my boyfriend said that he was just trying to get numbers and see what was affordable to him, the salesman told him that he should not go car hunting on a Saturday and that most car dealers won't take him seriously since he is not ready to settle on a deal. The salesman then started asking me about my car to try and salvage any sort of deal possible...we proceeded to leave immediately. Perhaps there are some salesman at this dealer that do not operate like the men that I encountered, but I would highly suggest staying far away from Quality Auto Mall. After going to another local Ford dealer and seeing how a customer should actually be treated, it was a completely opposite experience and truly eye opening as to how poor customer service I had received MULTIPLE times at Quality Auto Mall. More

I purchased my 2012 Ford Focus at this dealership. My first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department is truly, in my opinion, unique. They are always professional, knowledgeable, and most of all courteous, no matter how small the request or question. They make me feel that I am the only customer. I must especially commend Mr. Thomas Dickman and the way I see that he works and treats with his staff, also the technicians Andy and Doug, and a special thank you to Darlene in the Reception Cashier department, she is truly a "Jack of all Trades" More

I have never experienced the exceptional level of professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford. I have owned 10 cars before my Ford Focus. None of the previous dealers either in Sales or for Service have been this professional, understanding, knowledgeable, and caring. I am not a technical person, and Mr. Dickman has the patcience of a saint, even to answer my most unknowing questions about my car. After all the hoopla of the sales experience of buying a car, and I have had many, it all really comes down to the AFTER, the SERVICE of the vehicle. Tihis has been the best especially due to the professionalism of Mr. Thomas Dickman and his service staff. They do know their customers needs and make sure they are satisfied. Believe me, I am usually not the type o individual to give out praise, but in my experience with Quality Auto Mall and Mr. Dickman, I feel I must. Keep up the good work, and PLEASE, do not leave, any of you. Also special thanks to Darlene in reception and cashier. She is kind, professional, thorough, and caring. For the record, this is Frank Commesso should a name be required. More

Alan Is Customer Service. Excellent , Quick, Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. More

Service is horrible, my wife had her SUV with them for over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse on Sunday), the issues reappears. I called them back, left messages for the next few days. The service department manager Tom Dickman, assured me he would call me back as soon as he got a time slot for me. It's been 10 days... More