Quality Auto Mall

DO NOT GO OR EVEN THINK ABOUT GOING HERE...VERY SHADY!!!! I MADE A DEAL WITH THE SALESMAN ANDY(VERY NICE GUY SHOULD WORK FOR ANOTHER DEALER) AND WHEN IT WAS TIME TO FINISH THE DEAL I SAID I WANTED TO SEE THE I MADE A DEAL WITH THE SALESMAN ANDY(VERY NICE GUY SHOULD WORK FOR ANOTHER DEALER) AND WHEN IT WAS TIME TO FINISH THE DEAL I SAID I WANTED TO SEE THE VEHICLE... I WENT OUTSIDE AND THERE WAS DAMAGE ON THE BAND NEW VEHICLE...THE MANAGER (BILL) PRETTY MUCH TOLD ME I HAVE TO TAKE IT HOME LIKE THAT... TERRIBLE EXPERIENCE..I ALMOST DIDNT EVEN WANT TO GET A FORD NOW BUT MY WIFE WANTED ONE SO I WENT TO ALL AMERICAN AND CAME HOME WITH A BAND NEW VEHICLE NO DAMAGE ,THE SAME DAY...WORD TO THE WISE DO NOT GO THE QUALITY AUTO MALL...NOTHING IS QUALITY THERE...ALL AMERICAN IS THE PLACE TO BE.!!!! TALK TO JERRY FORMAN IS YOU GO THERE.. More

2 Bad Service Experiences.. Our F-150 was brought in for an oil change and after parked in the driveway there was an oil puddle under the truck. We brought the truck in and they Our F-150 was brought in for an oil change and after parked in the driveway there was an oil puddle under the truck. We brought the truck in and they told us there was nothing wrong. I had the driveway fixed over the holiday and after returning back and removing the truck again, another stain in our brand new paver stone driveway. We had the dealer pick up the truck again and now there is a problem they found. The same truck was also there in the first year 4 times for the brakes More

Great service on short notice Great service. I called today and recieved an appointment for service the same day!!!!!!! This was good because they were able to accomdate my work s Great service. I called today and recieved an appointment for service the same day!!!!!!! This was good because they were able to accomdate my work schedule. EVERYONE was friendly!!!!!!!!!!!!!! More

Great Experience purchasing a CPO Flex I would like to recommend this dealership and Certified Pre-Owned Salesman Daniel J. Sangirardi; we found a car online that we were interested in and I would like to recommend this dealership and Certified Pre-Owned Salesman Daniel J. Sangirardi; we found a car online that we were interested in and contacted the dealership; Dan called us to discuss the Flex we were interested in and discussed the price and options. We went down to view the car and take it for a ride; Dan was no nonsense and different from the hard sell approach we had experienced before with other dealerships. He was friendly in a sincere way and not pushy; more matter of fact and knowledgeable about the Flex. We ended up making the deal that very first night and had the car within a week. Since we had a lengthy drive there, we called to see if he could meet up with us closer to home when the plates came in and he readily agreed. All in all it was a seamless transaction and Dan made us feel confident and comfortable with the entire process and I would definitely recommend Dan and Quality AutoMall to anyone of my friends. More

Great dealership & awesome customer service/salesperson I had a great experience at this dealership. It was a pleasure to work with Daniel Sangirardi. He was extremely knowledgeable, professional and person I had a great experience at this dealership. It was a pleasure to work with Daniel Sangirardi. He was extremely knowledgeable, professional and personable. I highly recommend this dealership and working with Dan. It's the kind of dealership that goes the extra mile and it was very evident from the minute I walked in, to the day I drove my car off the lot. Thank you Dan for getting me a beautiful car and making my experience a very positive one! More

Superior Service Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and all vehicle needs. More

power locks I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have a Mercury Sable and going to Quality Ford i will never go back to them. Your staff is so much nicer and they care about you as a customer. I had a bad experience with All American. They gave me my car back after 6months dirty, dead battery and my van was damaged upon there possesion for having it 6 months never starting it in the winter and the head gasket blew. I was out of a vehicle!!!! I took my new car which is used for an oil change and was told the tires were old. So i bought 4 new pirelli tires. Now i never new the code and was having problems with the locks. Carlos Santana was a real gentlemen and was so nice and kind to help me out. The people atthis establishment are 100 times kinder and polite and treat you with care!!!! Thanks Quality Ford More

Terrible attitude over the phone and mistakes filled emails So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only d So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only dealership that has that configuration. I requested a quote through the Ford website and got an automated response from Catherine Cordes immediately and got a few follow up emails after that. What I noticed, however, was that she kept on referring to the wrong vehicle than the one that I was interested in. I was looking at a 2014 Explorer, she mentioned 2013 Explorer, Escape, 2013 Explorer again in separate emails. That tells me that all of them are automated email templates that she never changed. So after I inquired about a quote on the phone with her. She got Danny calling me back. I had a brief conversation with Danny and ask him for a quote. After saying that he'll get back to me, I never heard from him again. Ok, fine. So Catherine proceed to spam my emails and call me a few more times asking if I got my questions answered. When I said no, I'm still waiting on Danny, she assign me to Bill Brawer. He called me back and basically unwilling to provide a price after we talked. He says something to effect of "if I give you a price now, does that mean we have a deal at that price?" Are you kidding me? Yea, sure I'll pay you a million bucks for a car. After some pushing, he basically gave me a price that is above the MSRP and asked when I'll be in since they are geographically desirable. What does that really mean? I basically took it as that he's not interested in doing business as no sane person would bother negotiating with the price he started with. Even Ford's website was listing a price lower than his price. I went ahead and unsubscribed from all future communications from this dealership. Even though I unsubscribed, I continue to get these template emails from Catherine asking whether I got my answers, how's my shopping process, blah blah blah. The addition spam messages are what prompted this review. Seeing my experience on the phone and over email, I didn't even bother going in and decided to shop with Jersey City Ford, who is further away but much much nicer attitude and up front pricing. More

Dan the Man is All you Need On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website. When I pulled into the lot I was greeted by a superior saleman named Dan S. We briefly discussed the car and he took me to look at it.The car was exactly as I had seen it online, very clean and no dings and dents. I went for a test drive with Dan and I was hooked. We discussed price and I purchased it for much less than the sticker/adverised price. Dan was honest and forthright about the costs (no hidden fees when it was all said and done) and kept his word on everything he promised. A few weeks later upon returning to Quality Automall to pick up my new plates, I was given a check for the overage amount between the estimate of what I paid for registration and what it actually cost. It made my day because I just wasn't expecting it, that's all. I would gladly buy 10 more cars from Quality Automall because of the honesty and integrity of Dan S -------------------------------------------------------------------------------- More

Do yourself a favor and chose another dealership! I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasio I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasions and I was not acknowledged at all, maybe because it was late on a Saturday and thought it was too close to closing time so I would come back early the following week. I went tonight and spoke to the manager who refused to offer me a test drive. He said to me "don't you think you should test drive when your husband is here" I explained it was a lease through by business and I didn't need my husband to make this decision. He actually refused to offer me a test drive. What can I say, I was floored. Don't work with this dealership! In today's day and age to say something like that is ridiculous! Not at all a good representation of the brand and shame on them. It will be a long time before I consider purchasing any Ford product again. More