Quality Auto Mall

Great service on short notice Great service. I called today and recieved an appointment for service the same day!!!!!!! This was good because they were able to accomdate my work s Great service. I called today and recieved an appointment for service the same day!!!!!!! This was good because they were able to accomdate my work schedule. EVERYONE was friendly!!!!!!!!!!!!!! More

Great Experience purchasing a CPO Flex I would like to recommend this dealership and Certified Pre-Owned Salesman Daniel J. Sangirardi; we found a car online that we were interested in and I would like to recommend this dealership and Certified Pre-Owned Salesman Daniel J. Sangirardi; we found a car online that we were interested in and contacted the dealership; Dan called us to discuss the Flex we were interested in and discussed the price and options. We went down to view the car and take it for a ride; Dan was no nonsense and different from the hard sell approach we had experienced before with other dealerships. He was friendly in a sincere way and not pushy; more matter of fact and knowledgeable about the Flex. We ended up making the deal that very first night and had the car within a week. Since we had a lengthy drive there, we called to see if he could meet up with us closer to home when the plates came in and he readily agreed. All in all it was a seamless transaction and Dan made us feel confident and comfortable with the entire process and I would definitely recommend Dan and Quality AutoMall to anyone of my friends. More

Great dealership & awesome customer service/salesperson I had a great experience at this dealership. It was a pleasure to work with Daniel Sangirardi. He was extremely knowledgeable, professional and person I had a great experience at this dealership. It was a pleasure to work with Daniel Sangirardi. He was extremely knowledgeable, professional and personable. I highly recommend this dealership and working with Dan. It's the kind of dealership that goes the extra mile and it was very evident from the minute I walked in, to the day I drove my car off the lot. Thank you Dan for getting me a beautiful car and making my experience a very positive one! More

Superior Service Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and all vehicle needs. More

power locks I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have a Mercury Sable and going to Quality Ford i will never go back to them. Your staff is so much nicer and they care about you as a customer. I had a bad experience with All American. They gave me my car back after 6months dirty, dead battery and my van was damaged upon there possesion for having it 6 months never starting it in the winter and the head gasket blew. I was out of a vehicle!!!! I took my new car which is used for an oil change and was told the tires were old. So i bought 4 new pirelli tires. Now i never new the code and was having problems with the locks. Carlos Santana was a real gentlemen and was so nice and kind to help me out. The people atthis establishment are 100 times kinder and polite and treat you with care!!!! Thanks Quality Ford More

Terrible attitude over the phone and mistakes filled emails So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only d So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only dealership that has that configuration. I requested a quote through the Ford website and got an automated response from Catherine Cordes immediately and got a few follow up emails after that. What I noticed, however, was that she kept on referring to the wrong vehicle than the one that I was interested in. I was looking at a 2014 Explorer, she mentioned 2013 Explorer, Escape, 2013 Explorer again in separate emails. That tells me that all of them are automated email templates that she never changed. So after I inquired about a quote on the phone with her. She got Danny calling me back. I had a brief conversation with Danny and ask him for a quote. After saying that he'll get back to me, I never heard from him again. Ok, fine. So Catherine proceed to spam my emails and call me a few more times asking if I got my questions answered. When I said no, I'm still waiting on Danny, she assign me to Bill Brawer. He called me back and basically unwilling to provide a price after we talked. He says something to effect of "if I give you a price now, does that mean we have a deal at that price?" Are you kidding me? Yea, sure I'll pay you a million bucks for a car. After some pushing, he basically gave me a price that is above the MSRP and asked when I'll be in since they are geographically desirable. What does that really mean? I basically took it as that he's not interested in doing business as no sane person would bother negotiating with the price he started with. Even Ford's website was listing a price lower than his price. I went ahead and unsubscribed from all future communications from this dealership. Even though I unsubscribed, I continue to get these template emails from Catherine asking whether I got my answers, how's my shopping process, blah blah blah. The addition spam messages are what prompted this review. Seeing my experience on the phone and over email, I didn't even bother going in and decided to shop with Jersey City Ford, who is further away but much much nicer attitude and up front pricing. More

Dan the Man is All you Need On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website. When I pulled into the lot I was greeted by a superior saleman named Dan S. We briefly discussed the car and he took me to look at it.The car was exactly as I had seen it online, very clean and no dings and dents. I went for a test drive with Dan and I was hooked. We discussed price and I purchased it for much less than the sticker/adverised price. Dan was honest and forthright about the costs (no hidden fees when it was all said and done) and kept his word on everything he promised. A few weeks later upon returning to Quality Automall to pick up my new plates, I was given a check for the overage amount between the estimate of what I paid for registration and what it actually cost. It made my day because I just wasn't expecting it, that's all. I would gladly buy 10 more cars from Quality Automall because of the honesty and integrity of Dan S -------------------------------------------------------------------------------- More

Do yourself a favor and chose another dealership! I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasio I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasions and I was not acknowledged at all, maybe because it was late on a Saturday and thought it was too close to closing time so I would come back early the following week. I went tonight and spoke to the manager who refused to offer me a test drive. He said to me "don't you think you should test drive when your husband is here" I explained it was a lease through by business and I didn't need my husband to make this decision. He actually refused to offer me a test drive. What can I say, I was floored. Don't work with this dealership! In today's day and age to say something like that is ridiculous! Not at all a good representation of the brand and shame on them. It will be a long time before I consider purchasing any Ford product again. More

In 2011 I leased a ford escape from this dealer and dealt with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and s with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and sign all of the paperwork...there was an issue and I was unable to pick up the car that night. One of the finance managers said that the person who needs to sign off had to leave and since I came in late (after work) and that I should have tried to come in earlier. I was clearly upset since no one had called me to let me know what was going on, I left work early for a deal that should have gone through easily. Once the finance manager saw that I was not happy, he proceeded to tell me that "buying a car isn't like buying a new pair of shoes." After this sexist comment I was ready to leave, Frank knew that the deal was falling through and ended up offering me a remote starter for the car for free. Frank is the ONLY reason that I completed this deal. I should have known that I should not return to Quality Auto Mall based on my original experience with my signing my lease paperwork, but did want to give them another chance...they proved that my business was not appreciated there and I went elsewhere. My lease was ending soon so I wanted to go back to Quality Auto Mall for my options since this is where I originally bought my lease from. My original salesman Frank had retired so I was unable to see him. I met with Danny about what I was interested in and tried to find out a little bit of what my options were. From the moment I sat down, I did not feel settled with where this deal was going. Danny immediately tried to put me in a car that I did not want and was not forth coming with what the best option for me was. All he was concerned about was the sale and getting my business. There was so much back and forth with the finance office that most of my visit I was sitting alone at the desk waiting for him to come back with numbers. Once Danny realized that he hadn't sold me on what he had offered, he started talking to my boyfriend sitting next to me-probably thinking that maybe he could convince me to buy. As a young woman walking into a dealership, this is not the customer service that I expect. As the person buying the car, the salesman should talk directly to me about my options, not the man sitting next to me. Needless to say, once I felt disrespected I left the dealer and vow to never return there. In a separate experience about 6 months ago, my boyfriend was looking for a car and decided to stop at Quality Auto Mall. I am not sure who we spoke with, but once my boyfriend said that he was just trying to get numbers and see what was affordable to him, the salesman told him that he should not go car hunting on a Saturday and that most car dealers won't take him seriously since he is not ready to settle on a deal. The salesman then started asking me about my car to try and salvage any sort of deal possible...we proceeded to leave immediately. Perhaps there are some salesman at this dealer that do not operate like the men that I encountered, but I would highly suggest staying far away from Quality Auto Mall. After going to another local Ford dealer and seeing how a customer should actually be treated, it was a completely opposite experience and truly eye opening as to how poor customer service I had received MULTIPLE times at Quality Auto Mall. More

I purchased my 2012 Ford Focus at this dealership. My first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department is truly, in my opinion, unique. They are always professional, knowledgeable, and most of all courteous, no matter how small the request or question. They make me feel that I am the only customer. I must especially commend Mr. Thomas Dickman and the way I see that he works and treats with his staff, also the technicians Andy and Doug, and a special thank you to Darlene in the Reception Cashier department, she is truly a "Jack of all Trades" More