Quality Auto Mall

The Service Department I have owned many cars in my lifetime. And have avoided service departments like sin. I had a major problem with may car and was forced to go to a dea I have owned many cars in my lifetime. And have avoided service departments like sin. I had a major problem with may car and was forced to go to a dealer. I went to Quality Auto Mall in Rutherford NJ for the repairs. I met with Alan Kologrivov, who assured me that it would be taken care of. IT WAS! The service department took care of everything. Repairs were made within a 48 hour time period, which for what was needed, I thought was fantastic. Also, I was advised that the repairs were under warranty, so it cost me nothing. I was advised along the way of what was going on with my car. Which, any other service department would not be bothered doing. I highly recommend the Quality Auto Mall Service Department for their kindness, professionalism, speed and courtesy in which they handled my situation, making un upsetting time for me very easy. I will go back to them for any work on my car and will consider my next car purchase from them. Also, an honorable mention to Hans, who was kind to me when I called. Thank you to all at Quality Auto Mall More

How car buying experience should be. I was in the market for a new or used explorer and found what I was looking for at Quality. I was trading in my old Nisssan as we needed more room for I was in the market for a new or used explorer and found what I was looking for at Quality. I was trading in my old Nisssan as we needed more room for our baby and dogs. I called and spoke to Diego. I gave him my pride and payment parameters, information on my existing car, etc. asked him to do some homework on vehicles and options that I was looking for. He got back to me quickly and we settled on a vehicle for me to come in and test drive. I test drive the vehicle which was nice and there was a little shimmy in the brakes. I came back to the dealership and spoke to Mike in used car sales. He ran the numbers on my car right there and gave me the payments. "You hand me your keys and I will hand you mine and the payment is X". Left the dealership and after talking to my wife went to Jersey City Ford to compare. I wasted 3 hours of my life there with them playing games with numbers, not being able to tell me the cost of cars, me getting up to leave multiple times only for them to ask me to sit down, etc. Bottom line is they were trying to sell me the exact same car in color I preferred for $6k more. I called Mike back up and went back to Quality for the car. The shimmying issue was addressed and the paperwork process with Mike and Diego was easy. No games, no hidden fees, etc. My payments ended up being $4 less a month than what Mike quoted me the day before. When does that ever happen???? That NEVER happens. Bottom line is if you are looking to be respected and treated fairly this is e place to go. They make the annoying process of buying a car painless. Isn't that how it should be??? More

Talk to jared walker This man was the most pleasant person i have ever had the pleasure of doing business with he listened to what I had to say never pressured me into buy This man was the most pleasant person i have ever had the pleasure of doing business with he listened to what I had to say never pressured me into buying a car and was always very courteous and knowledgeable on the inventory of the cars in the lot. He was caring and seemed to put the customers first More

Smooth and easy transaction! My salesman, Dan Sangirardi, was knowledgeable and patient. i knew which car i wanted when i came into the dealership. He shook my hand, introduced My salesman, Dan Sangirardi, was knowledgeable and patient. i knew which car i wanted when i came into the dealership. He shook my hand, introduced himself and without any pressure or back and forth, i got a great deal, traded in my car, and drove away in my new car in under 2 hrs! it was a 100% positive experience! More

Helpful Everyone was very friendly and helpful. I was trading in a great Fusion Sport that I had gotten at Quality (but now had 130K miles on it) and really w Everyone was very friendly and helpful. I was trading in a great Fusion Sport that I had gotten at Quality (but now had 130K miles on it) and really wanted the same thing with less mileage. Tim found one 2 years newer with 110K less miles. More

Very helpful My salesman, Ross was very helpful and informative and not pushy at all. I visited this dealership 2 times and Ross was very helpful both time. He u My salesman, Ross was very helpful and informative and not pushy at all. I visited this dealership 2 times and Ross was very helpful both time. He understood what I was looking for and presented me with the best options More

Trouble free and extremely friendly and helpful The entire experience from Sales to Service and Finance was simple and trouble free. Never felt pressured and the entire team is very professional. The entire experience from Sales to Service and Finance was simple and trouble free. Never felt pressured and the entire team is very professional. Even though Mahwah Ford is in my backyard, and the also have a very good reputation, I will continue to do business with John Andrini and Quality Ford. Looking forward to a long relationship. Thanks More

excellencve The deal start over the phone and ended in the sales offices, Mr. Dan Sangirardi is a real person to talk with, his honesty and sincerity made me fee The deal start over the phone and ended in the sales offices, Mr. Dan Sangirardi is a real person to talk with, his honesty and sincerity made me feel comfortable for what I came for. I have my 2014 Ford E 350 great deal, he made everything possible for me to get what I want, thank you Dan, for your great help and professionalism. I will recommend you as much as I can. More

DO NOT GO OR EVEN THINK ABOUT GOING HERE...VERY SHADY!!!! I MADE A DEAL WITH THE SALESMAN ANDY(VERY NICE GUY SHOULD WORK FOR ANOTHER DEALER) AND WHEN IT WAS TIME TO FINISH THE DEAL I SAID I WANTED TO SEE THE I MADE A DEAL WITH THE SALESMAN ANDY(VERY NICE GUY SHOULD WORK FOR ANOTHER DEALER) AND WHEN IT WAS TIME TO FINISH THE DEAL I SAID I WANTED TO SEE THE VEHICLE... I WENT OUTSIDE AND THERE WAS DAMAGE ON THE BAND NEW VEHICLE...THE MANAGER (BILL) PRETTY MUCH TOLD ME I HAVE TO TAKE IT HOME LIKE THAT... TERRIBLE EXPERIENCE..I ALMOST DIDNT EVEN WANT TO GET A FORD NOW BUT MY WIFE WANTED ONE SO I WENT TO ALL AMERICAN AND CAME HOME WITH A BAND NEW VEHICLE NO DAMAGE ,THE SAME DAY...WORD TO THE WISE DO NOT GO THE QUALITY AUTO MALL...NOTHING IS QUALITY THERE...ALL AMERICAN IS THE PLACE TO BE.!!!! TALK TO JERRY FORMAN IS YOU GO THERE.. More

2 Bad Service Experiences.. Our F-150 was brought in for an oil change and after parked in the driveway there was an oil puddle under the truck. We brought the truck in and they Our F-150 was brought in for an oil change and after parked in the driveway there was an oil puddle under the truck. We brought the truck in and they told us there was nothing wrong. I had the driveway fixed over the holiday and after returning back and removing the truck again, another stain in our brand new paver stone driveway. We had the dealer pick up the truck again and now there is a problem they found. The same truck was also there in the first year 4 times for the brakes More