Quality Auto Mall

If you have a Ford this is the place to go Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done. More

air bags carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car More

Carlos Santana / Is the only reason I come to Quality I have been aware of the incredible customer service that Carlos Santana brings to my Ford Raptor every time I schedule a service visit or even have t I have been aware of the incredible customer service that Carlos Santana brings to my Ford Raptor every time I schedule a service visit or even have to deal with any recall notices. Carlos is by far the best Maintenance Manager in the automotive business !! More

Dead Battery Needed a new battery on my way to work. The purchase was made, the battery was installed and I was on my way to work in no time. Needed a new battery on my way to work. The purchase was made, the battery was installed and I was on my way to work in no time. More

We knew they knew exactly what we wanted!! Paul/Tim super helpful!! They helped us out with our number is was quick and painless. 3rd time we have purchased our cars from Ford Quality Auto M Paul/Tim super helpful!! They helped us out with our number is was quick and painless. 3rd time we have purchased our cars from Ford Quality Auto Mall. More

Fantastic leasing experience! I have been a customer at Quality Automall for years. I’ve bought and leased many cars from them. The main reason being the sales people like Mike I have been a customer at Quality Automall for years. I’ve bought and leased many cars from them. The main reason being the sales people like Mike, Ross and manager Rob who have continued to make the otherwise stressful experience a pleasure. I will continue to do business there. Highly recommended! More

Quick Lane No matter what time I go in for service either oil change or something else, I’m never there that long. Everything is easy and everyone is friendly. No matter what time I go in for service either oil change or something else, I’m never there that long. Everything is easy and everyone is friendly. More

Bothered enough with my experience to write a review Visited Quality Auto Mall to look at a vehicle(2014 Escape) on Dec 6, 2017 between the hours of 3 and 4:30pm. I walked the lot for roughly 20 minutes Visited Quality Auto Mall to look at a vehicle(2014 Escape) on Dec 6, 2017 between the hours of 3 and 4:30pm. I walked the lot for roughly 20 minutes and had no contact made with me. I decided to walk over to the Pre-owned building to find a salesperson to assist me. I noticed one person in a office barely visible ruffling through paperwork. Instead of being greeted and welcomed I had to walk over to the office and ask for help. Response was what are you interested and give me a minute. Took him a few minutes and he came out and grab keys to the vehicles I was interested in, took me outside and started one vehicle(which barely had enough power to start but eventually did). I began to look over the vehicle and he once again asked me to give him a minute and left. While siting in the vehicle and checking the functions of all buttons and screens in the vehicle. I look up and he's standing in front of the car having a cigarette yeah I understand you need one, I smoke to but you don't smoke while showing a car to a potential customer. I decide that the vehicle I'm in is not the one for me, I asked for the keys to the other vehicle and proceed to inspect it, bam again I'll be right back. Honestly if you where that busy you should have put another salesman on me to answer questions and tell me about the vehicle. He returns I tell him okay lets talk about the car see what we can do at which point I expected to be asked to test drive the vehicle which I was never offered. Instead I was told to come inside and take a seat. Fine we can talk numbers I can test drive the vehicle later. I asked why its not Certified Pre Owned and asked if it could be was told sure as long as it was preowned prepread and the info was in the folder. Never went to look at the folder and started to talk price. I did inform him that I was working on 3 other deals for the same year, model, and trim vehicle with the same mileage and options one being better equipped and already CPO certified and a lower starting price and I was also going to be a cash buyer. Was told that's even worse to pay cash and the finance manger isn't going to like that. Really I didn't know paying cash for something was frowned upon and who cares if the finance manger doesn't like it I'm not financing and they doesn't own the dealership. We went back and fort told him what my budget is and what I was willing to spend all in for the vehicle, still no check if the vehicle can be Certified no test drive offered and no check with a sales manager if the deal can be done. At this point I knew my efforts to make purchase and drive the vehicle away that night are pretty much non existent. So I let the salesperson know to pass the deal along to his higher ups and let me know. At that point I allowed him to capture my contact information also informed him that I was leaving and going to another Ford dealer in the area. No attempt to keep me engaged, no attempt to make me a customer. I did own and operate my a few of my own business and even a Pre-owned car lot for a few years and I never let a customer walk on to our lot with out being greeted within a minute if it was raining or snowing and the customer didn't have a umbrella we lent them one if it was cold we offered coffee and tea, if it was hot we offered cold water. We made every attempt to make a deal with a customer. Didn't mater if it was the beginning of the month the middle or the end we wanted you as customer and if not customer a happy potential customer. I guess this practice is lost at Quality Auto Mall. If the Dealer Manager or Owners care enough to contact me my name and number and email are in your system. Im not saying saying that every experience will be the same yours might be better it could be worse. I'm just telling everyone about my experience. I also omitted the sales persons name(the dealership can find out who it is by simply entering my name and seeing who inputed it or contacting me) as not to spot light him publicly it is up to his supervisors to inform him of any potential need for correction. Mr. M.K. More

Dan Sangirardi is the man (salesman)!!! This dealership and Dan will get my business again in the future with such a great experience,--and I'm from CT. Even without an appt. Dan asked if This dealership and Dan will get my business again in the future with such a great experience,--and I'm from CT. Even without an appt. Dan asked if I'd like to put down a deposit when I called to see if it was available. How many salesmen do that for you to not be anxious that the car will be sold before you travel a great distance of approximately 3 hours which was not even the same day as the inquiry phone call. Answer: none prior to Dan at Quality Automall. Original appt. day was a literal monsoon so we had to turn around at GW Bridge. Next day was Dan's day off and he still came in--bought the car that day, silver, just over 3K miles Lincoln MKZ 2017! It was hot and humid and never a complaint as he walked me through everything. Even bought an extended warranty--premium care--highly recommend that, too. Dealership did not have a problem with my getting it checked out at a mechanic in town and on the same road was a bank branch. I appreciate that despite the car being all but new; my Dad was a mechanic and he always taught us to do that so wanted to honor my Dad. Thanks, for this Quality Automall. I wholeheartedly agree with others here that Dan does not pressure you and no game playing with this dealership. They fully back their word with prompt action and a fair deal. Notaries, Wendy and Christine, helped with necessary documents and overnighted them--thanks to Dan, too, for this. I believe the extended Premium Care warranty rep. was John. Also, no pressure from John. Ok, so, who said car buying can't be an enjoyable and fun experience? I would do it all over again and will plan on it. Beers on me, Dan, if ever in CT! What an extremely valuable employee, Dan is. God smiled on Quality Automall the day you hired Dan. Happily drove it home that afternoon! So grateful to God, Blessings galore! Jeannie V. More

Great dealership! Just got a new car from Quality Auto Mall - the experience was great and went down pretty smooth. Alvaro was very friendly and was able to answer all Just got a new car from Quality Auto Mall - the experience was great and went down pretty smooth. Alvaro was very friendly and was able to answer all of my questions. More