Quality Auto Mall

LIARS FRAUD DO NOT I REPEAT DO NOT GO TO THIS DEALERSHIP!!!! I WILL NOT RECOMMEND THIS DEALERSHIP TO MY FIRST RESPONDER FAMILY ALONG WITH THE 294 MEMBERS OF THE N DO NOT I REPEAT DO NOT GO TO THIS DEALERSHIP!!!! I WILL NOT RECOMMEND THIS DEALERSHIP TO MY FIRST RESPONDER FAMILY ALONG WITH THE 294 MEMBERS OF THE NJACO OR TO ANYONE!!!!! As a second time customer with them I was treated extremally poorly & looked down on. I had originally leased a 2018 Ford Fusion with them, back in August 2019 I signed my lease over to someone else. The reason for that is so I can get an SUV something more suitable for my son who is 2 years old. When I went there, I was pushed into a 2019 Ecosport having to put $2000 to get at the payment I was aiming for. I checked the Ecosport out (didn’t test drive it or anything nor was I asked to test drive it before making my finally decision). Also, I didn’t notice how small the backseat was being that the car was in the showroom. I signed off on everything & left with the SUV. Later that night when I finally put my son’s car seat in the SUV & him along with it is when I then noticed how small the SUV was HIS LEGS ARE HITTING THE MIDDLE CONSOLE! & My son is your average size 2-year-old. By that time the dealership was closed & I had to wait till Monday to talk to them because the are closed on Sunday’s. When I had gone back to the dealership, I was approached by the general manager John A. who off rip was rude & careless to my situation. I explained to him if he can please put me into a different vehicle for the safety of my son who was pretty much in the front seat with me. I WAS NOT ASKING FOR THE MONEY I PUT DOWN (BACK $2000) OR TO GO ELSEWHERE I was just looking to be put into something else EVEN IF THAT MEANT ME HAVING TO GO BACK TO A CAR FOR THE SAFETY OF MY SON! He told me absolute not that everything has been processed which later in the day I found out that was a lie. I then asked him to show me on the contract where it states that I cannot return the vehicle & he refused to show me. He then got up, stated how he has to get back to work & walked away from me. I left there in tears as a single mother worried about the safety of her son. My mother then called to speak to John to see if she can get some answers & he told her he tried working out a deal with me but I refused (WHICH IS A TOTAL LIE)!!!!! She then met me at the dealership to speak to John face to face & he told her that there was nothing he could do for me. Which he told her over the phone I “REFUSED HIS DEAL”. We then hired an attorney who tried to speak to John over the phone to try to get a better understanding & he refused his call. So, then the attorney had to meet me at the dealership to speak to John. When we sat down with John the attorney made some points across how the deal wasn’t finalized just yet because DMV takes a couple of days & I had just got that SUV Saturday mid-day & am returning Monday mid-day & John said that was correct nor had the funding been processed for that SUV. He told my attorney that he will work something out with me but that I had to return the following day to speak to the owner’s son. I then went the following day (Tuesday) with my mother after waiting 30mins someone finally came out to speak to us another manager & said the owner’s son can not help us that I will have to come back the following day to speak to John. Already at this point I am being jerked around & taking time off of work that I can not afford just to deal with this problem. I return Wednesday alone because I want to try & settle the situation without anyone else being involved because this all could have been avoid had he not just tried to help me out the first time. When I had arrived, I was told to sit down at an empty desk, at this point you can feel the tension as if all eyes are on me. John was not there yet when he did arrive, he looked at me & said “oh your back” & I replied yes. I was waiting for 40mins until I had to get up & ask him if he was going to talk to me & he said “yea when I’m done working” in the back of my mind I’m thinking to myself wow what great customer service skills he has to just be obnoxious. After waiting another 15mins he comes down with papers, before he can speak I tell him “ listen I do not want any more problems I just want to fix this for the safety of my son to the best that I can that’s why I came alone today” He says he understands. He then stated in order for me to return the SUV I will need to wait 30 days to use a trade in assit program which we agreed upon & went our separate ways. October 5th, I return, I meet with John & he asked if I am ready to move forward with the new deal & I said yes. He said I would only be able to get a 2019 Ford Fusion Hybrid at the monthly rate of $319 using the trade in assit program & Fire fighter program. I tried to see if we could negotiate on the price being that price would jump my payments up to $100 more a month which was out of my price rang but I was willing to do whatever I have to do for a safer car for my son. I test drove the car & sign off on the paper work. I paid my 1st month payment on the car & was told I will need to return October 7th to pick the car up. October 7th ; the dealership calls me and asked me if I was in college at this moment I am not in college but plan on returning next semester. They told me to send them any documentations I have from the college to see if they can apply the college program to the deal as well. When I arrive to the dealership, I am told that I was denied for that program & I will not be able to take the car because the finance department is requesting, I put down another $2000 & it will bring my payments to $260 a month. I already had put all the money I had onto the Ecosport so there was no way I am able to come up with another $2000. I told John how could this be when I agreed to the monthly payment of $319 signed the contract for it & made the 1st month payment on it & he said “ I am not the bank I don’t know what to tell you” I then stated I will need to contact my attorney once I said that he got up & shouted “ CALL THE CEO CALL WHOEVER I DON’T CARE” and walked away. I left & had to come back the following day to get my refund. I have filed a complaint with FORD, I have contacted Consumer affairs & I do plan on going to the news. More

Outstanding service During my unscheduled service visit I received excellent service from the initial service representative as well as the service manager. My car was f During my unscheduled service visit I received excellent service from the initial service representative as well as the service manager. My car was fully inspected and serviced in a timely manner. I will definitely recommend quality auto mall as a top of the line service and repair shop. More

Carlos Santana is my Raptor Maintenance Mgr. I can't say enough about the highest level of customer care I receive from Carlos Santana. I have purchased many F-150's and F-250's from Quality Auto I can't say enough about the highest level of customer care I receive from Carlos Santana. I have purchased many F-150's and F-250's from Quality Auto Mall over the years. Now that I'm a Gen-II Raptor owner I only trust the maintenance coordination to Carlos Santana ! Whether it's an interval service or just "The Works" oil change and full inspection. Carlos has always treated me like a very good friend rather than just another customer, and I am always impressed with his style of managing my maintenance services! That's why I purchased an extended maintenance plan with Ford when I purchased my Raptor and not a third party business for extended maintenance. Quality can perform a full interval service while I wait! Now that is impressive!!! More

Good Service, Cause of problem, defective seal The service we received was very good as well as the service person. The problem was a leak between the cowl and the body of the vehicle. Apparently The service we received was very good as well as the service person. The problem was a leak between the cowl and the body of the vehicle. Apparently, the seal was defective, and we were told that if this had occurred sooner, there would have been no charge for the service. Based on this, we feel we should have been notified by the manufacturer that this part was defective and should be repaired, as we had no way of knowing this until the car actually would not start. Reply requested. More

Honest sales and low-stress buying experience!! On June 15th I bought a used Jeep from Quality, it was one of the best and least stressful car-buying experiences I've ever had. We had driven about f On June 15th I bought a used Jeep from Quality, it was one of the best and least stressful car-buying experiences I've ever had. We had driven about four hours to look at the advertised Jeep, so it had been a long day already, but Chris Gerrity, our salesperson in the Pre-Owned Center of the dealership was quick to help us and was consistently friendly, honest and up-front as we negotiated pricing and offered us a very fair price for our trade-in. We had a pretty substantial down-payment, but when we ran into issues with the fund transfer due to it being a weekend, Robert Portee, the Finance Manager and Chris both worked diligently, even staying after hours to get the deal re-done so that we could drive home that day in our new vehicle, they saved us another 8 hours of driving and days of missed work! Thanks to the staff at Quality for a great buying experience, I would definitely return again. Thanks Chris and Rob!! More

Painless Visit As usual the purchase and installation of 2 tires was painless. I went before work and was done in a short period of time and then went on my way to As usual the purchase and installation of 2 tires was painless. I went before work and was done in a short period of time and then went on my way to work. Very professional. More

BAD BUSINESS I purchased a rare collectors car 2018 Shelby GT350 from this dealership Dec 27th 2018 and was promised the owners manual and the floor mats that were I purchased a rare collectors car 2018 Shelby GT350 from this dealership Dec 27th 2018 and was promised the owners manual and the floor mats that were not in the car. After months of constantly reminding them, I still have not received either. I even called Ford corporate to see if they could help me. Rob Portay was supposed to be handling this and never did. After multiple calls, emails and voicemails I still have not heard back from him or received the items I paid for. Talk about horrible customer service. Don't purchase a car from here. AWFUL! More

A great experience A good experience but some of the salesmen need to learn more about the cars they are selling. The service department is allsom they take care of th A good experience but some of the salesmen need to learn more about the cars they are selling. The service department is allsom they take care of their customers. More

If you have a Ford this is the place to go Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done. More

air bags carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car More