Quality Auto Mall

Outright horrendous service If I could give zero stars I would. I called ahead on a Wednesday for a service and checkup for my Ford Explorer and they told me to bring my car in If I could give zero stars I would. I called ahead on a Wednesday for a service and checkup for my Ford Explorer and they told me to bring my car in on Thursday morning. I dropped the car off Thursday morning trusting my car would be taken care of and serviced. To make a long story short, after three days of basically no correspondence and me calling repeatedly I was told "they were working on it" until finally I was told the car wouldn't be ready until Monday. So now I am without a car for five days, being misled thinking that work is being done (which it wasn't), and not being compensated for this inconvenience in any type of way. I would not recommend this dealership. Their customer care is severely lacking and they do not work efficiently. Very dissatisfied customer!!! More

Called on a Friday after Christmas for a Saturday appt. Jeff was great in scheduling service for a recall. Arrived on Saturday morning at 7:35am and was warmly greeted by Al in the service dept. who kindly Jeff was great in scheduling service for a recall. Arrived on Saturday morning at 7:35am and was warmly greeted by Al in the service dept. who kindly pointed out another recall that would be addressed . I was out by 9:45 and on my way. Excellent service all around!! More

Great service. Friendly staff! Went in for an issues with my phone disconnecting from my car. Part had to be ordered, and was there in 2 days! I was kept informed every step of the way! my phone disconnecting from my car. Part had to be ordered, and was there in 2 days! I was kept informed every step of the way! More

Honest, Upfront, Great Service Dept., I am on my 5th lease of my favorite car of all time, the Ford Edge. Excellent deals and the greatest ride on the road. And a real 28 MPG on the highwa I am on my 5th lease of my favorite car of all time, the Ford Edge. Excellent deals and the greatest ride on the road. And a real 28 MPG on the highway. Awesome with a packed truck going to vacation.The SEL package is really fancy:) More

I owned a Ford SUV many years ago and was very pleased with it. I stopped by Quality to see the new models and test drove the Explorer which met all my expectations. Danny the sales person was very help with it. I stopped by Quality to see the new models and test drove the Explorer which met all my expectations. Danny the sales person was very helpful, and easy to work with, made the whole experience a very pleasant one. We love our new Ford Explorer! Would definitely recommend this dealership. More

Excellent Service The service department has always been courteous and professional. Quality service, never had to return with an issue after service or repair. Would h The service department has always been courteous and professional. Quality service, never had to return with an issue after service or repair. Would highly recommend them. More

Horrible place, I bough my Ford transit connect XLT and I had many problem with the transmission and tire sensor fault that they never fixed. had many problem with the transmission and tire sensor fault that they never fixed. More

Always easy to get quality service @ Quality Ford in Rutherford, NJ. Kind & informative service advisors help out & make the wait easy in the waiting room. Tom was especially helpful! Thank you Tom! Rutherford, NJ. Kind & informative service advisors help out & make the wait easy in the waiting room. Tom was especially helpful! Thank you Tom! More

Excellent service, they never let me down. Wait time is very reasonable with a nice waiting room with large TVs and Concession machines. Always treated as I am a number one priority. Thanks very reasonable with a nice waiting room with large TVs and Concession machines. Always treated as I am a number one priority. Thanks More

Service Always taken care of and always pleasant. I drive 45 minutes because of the service . Always make time to fit me in. As of Date won’t go anywhere else Always taken care of and always pleasant. I drive 45 minutes because of the service . Always make time to fit me in. As of Date won’t go anywhere else. More