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Quality Auto Mall
Rutherford, NJ
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199 Reviews of Quality Auto Mall
Outstanding Service Department I had a very positive experience with Carlos Santana and the entire Service Team at Quality Ford. My Ford Explorer had two recalls and also needed wor I had a very positive experience with Carlos Santana and the entire Service Team at Quality Ford. My Ford Explorer had two recalls and also needed work on the front brakes. When I called to set an appointment, Carlos was very flexible with scheduling and assured me my car would be in good hands. He kept me updated as the work was being done and gave me a fair and accurate estimate. I'm usually skeptical when I bring my care somewhere for service but this proved to be the easiest car repair experience I've ever had. Great work Carlos! You get a 5 star rating from me. More
Service manager Tom Dickman is the best very helpful and knowledge and understands customer needs always willing to advise what customer should do need more people like him knowledge and understands customer needs always willing to advise what customer should do need more people like him More
Very Positive Carlos is terrific. He got me right in, recognized the issue and fixed the problem without delay! My experience was 5 star. Very grateful for the trea Carlos is terrific. He got me right in, recognized the issue and fixed the problem without delay! My experience was 5 star. Very grateful for the treatment I received. More
Excellent customer service. They made sure I walked out feeling comfortable with my purchase. Mr. Velez has been my salesperson for the last 6 years while leasing with FORD. feeling comfortable with my purchase. Mr. Velez has been my salesperson for the last 6 years while leasing with FORD. More
Danny made my experience absolutely wonderful! He made buying my Edge so easy! He was friendly and efficient and the entire transaction took very little time. Wonderful!! buying my Edge so easy! He was friendly and efficient and the entire transaction took very little time. Wonderful!! More
Smooth, no problems. Jeff the Service Director was great and he was very professional. The work on my vehicle was completed on time and done at a reasonable price. Jeff the Service Director was great and he was very professional. The work on my vehicle was completed on time and done at a reasonable price. More
Excellent service, smooth process. Mike B is by far one of the best salesmen we dealt with while purchasing a vehicle. Highly recommend this dealership when purchasing a Ford! Thank you for superb experien of the best salesmen we dealt with while purchasing a vehicle. Highly recommend this dealership when purchasing a Ford! Thank you for superb experience! More
Excellent work done on my vehicle Courtesy from all service personnel, explanation on due service and comfortable waiting room. Will refer service to friends and coworkers. I am very Courtesy from all service personnel, explanation on due service and comfortable waiting room. Will refer service to friends and coworkers. I am very happy overall. More
My Ford Focus got a check engine light for the first time and I had to take the car to service. Spoke to Al at the service dept and made an appointment. Took the car in and it was done the same day and to my and I had to take the car to service. Spoke to Al at the service dept and made an appointment. Took the car in and it was done the same day and to my surprise it was under warranty and didn’t have to pay a dime. Thanks Al really appreciate the service. More