Putnam Subaru

Great Service! The service was 5 STAR all the way. Ethan was wonderful! Great personality and sense of humor! Service was fast and complete. Ethan called me when The service was 5 STAR all the way. Ethan was wonderful! Great personality and sense of humor! Service was fast and complete. Ethan called me when my car was ready to be picked up and he explained very clearly everything that was done to my car. Car runs great! Thank you! More

friendly and responsive, but I brought in my 2016 RAM for a diesel water pump replacement under a recall. I made an appointment in advance to ensure the part would be on-hand. The I brought in my 2016 RAM for a diesel water pump replacement under a recall. I made an appointment in advance to ensure the part would be on-hand. The job took longer than expected and required the truck be left overnight, although that wasn't a big deal. A few days later I took the truck on a trip to Oregon. North of Sacramento, in the middle of nowhere, warning lights and chimes began going off incessantly. They stated, "coolant low". I stopped on the side of the interstate to see if there was anything that could be done. I could not confidently identify the coolant reservoir under the hood, and I found the user manual completely useless. Thank god for U-Tube - I found a video made by another RAM owner (equally frustrated I'm sure) that clearly shows where the coolant reservoir is. I also realized that I was lucky to have cell service. I could see that the reservoir was very low. Standing on the side of the freeway I was rather irked that the dealership had not bothered to refill the reservoir. After searching online for the proper coolant, Organic Acid Technology AKA OAT, I found that it was only available at dealerships. Use of anything else voids the warranty, and retail automotive stores do not carry it. I had a choice of waiting 4 hours for the closest dealership (100 miles the wrong way) to open, or continue driving. The engine temperature gauge read below the midpoint so the engine was not running hot. I elected to continue driving and planned to go to the Dodge dealership in Medford OR that afternoon, with the alarm chimes providing musical accompaniment for the remaining 4 hours. I found why they didn't refill the reservoir ... that OAT coolant is $36.00 per gallon. Fortunately Oregon does not have sales tax. The stuff comes as a concentrate, so I had to go the the grocery store to duy a gallon of distilled water to make the proper 50/50 mix. I mixed it and refilled the reservoir in the grocery store's parking lot. A simple task can be difficult when you aren't at home. So far Putnam is the best dealership that I have dealt with in my area, but I am sorely disappointed at their oversight. I am still unsure if this was negligence or just an effort to save a few bucks. Either way, it left me in a potentially problematic situation. Will I go back? Probably, but only because I can walk from home. More

Fair deal My mother-in-law needed to replace her 2005 Audi TT that had been in an accident and was not repairable. She didn't like the new TT's, so I took her h My mother-in-law needed to replace her 2005 Audi TT that had been in an accident and was not repairable. She didn't like the new TT's, so I took her here to check out the Mazda Miata MX-5 RF Grand Touring. She immediately liked the lines, and after an extensive test drive, decided to get it. Dominic Chang worked with me on the pricing and we got a fair deal. Not a killer bargain, but was in the range I was willing to pay. She brought it home the same day. We were not pressured in any way by either Dominic or Raj, the finance guy. We opted for the prepaid maintenance package and extended warranty so that my MIL would have pain free service and peace of mind. More

Efficient service All points covered in timely manner. On time every time. Pleasant and accommodating. Explained everything clearly. The service department is a well oi All points covered in timely manner. On time every time. Pleasant and accommodating. Explained everything clearly. The service department is a well oiled machine. Great. More

Needed help with warning on car dashboard I made an appointment to have my car checked. I couldn't get my tire warning light to stop showing on the car dashboard. Also wanted to know why my c I made an appointment to have my car checked. I couldn't get my tire warning light to stop showing on the car dashboard. Also wanted to know why my car no longer chimed when I left my lights on at night while exiting car. My service rep and mechanics checked the car out and found nothing wrong, thank goodness! Sandino, showed me how the tire application works and also pointed out to me how the lighting and sound warning system works. The car is in great shape - I'm the one who needs to "do my homework". Thanks Mazda, I love my car and I love the service people at Putnam Mazda! More

Service? 1. Ongoing construction to make more room: means no shuttle service (why?) and no loaner cars (makes sense). Customers are shying away, so when you fi 1. Ongoing construction to make more room: means no shuttle service (why?) and no loaner cars (makes sense). Customers are shying away, so when you finally have more room, you won’t need it. 2. Get the sense that all they want is to charge you unnecessary extra charges. One example: engine light on, they diagnosed this to be gastank-related. Solution? Replace gas cap. “Oh that didn’t work? Then we have to take the whole thing apart and keep it until we find out what’s going on.” I took the car to a smaller repair shop. They blew smoke through the system, found a leak, fixed it, no fuss. Here they told me this is standard and all service places do this. Well, apparently for Burlingame Subaru this is not standard. Probably not earning them enough money. Do yourself a favor: Stay away from this place after your prepaid service agreement runs out. More

Customer service Mazda service team took our car in although it was late in the day and made the diagnosis. Parts had to be ordered and the repair would take several Mazda service team took our car in although it was late in the day and made the diagnosis. Parts had to be ordered and the repair would take several days so Mazda gave us a loaner car which was invaluable to us as we have only one car. They did the service below the estimated cost and the car is running better than ever [it has over 200,000 miles on it!] The technician was knowledgable and courteous, as were all the service team. As always, Ramiro was helpful and accommodating. More

Quick & Easy Service personnel was quick in checking my car in for fuel pump software update & oil change. They explained wait time would be 1-2 hours. They offere Service personnel was quick in checking my car in for fuel pump software update & oil change. They explained wait time would be 1-2 hours. They offered a shuttle wevice to take me home but no return service. I wished a loaner would have been offered. I waited a little over an hour in waiting which has fruit & coffee for clients. Car was cleaned. I would definitely recommend them to family and friends. Sorry but I do not remember names of service attendants. More

New leased vehicle/remote delivery-VOLVO Mike Krewer was able to remain in touch while I moved from Chicago to Reno, NV. Originally set to purchase, I switched to a lease and Mike made an att Mike Krewer was able to remain in touch while I moved from Chicago to Reno, NV. Originally set to purchase, I switched to a lease and Mike made an attractive package again. More

Great experience Well worth the trip from Marin. Scot and the team made the entire process a breeze. Thanks again! It’s great to have a place like this to count on. Well worth the trip from Marin. Scot and the team made the entire process a breeze. Thanks again! It’s great to have a place like this to count on. More