Putnam Subaru

Service? 1. Ongoing construction to make more room: means no shuttle service (why?) and no loaner cars (makes sense). Customers are shying away, so when you fi 1. Ongoing construction to make more room: means no shuttle service (why?) and no loaner cars (makes sense). Customers are shying away, so when you finally have more room, you won’t need it. 2. Get the sense that all they want is to charge you unnecessary extra charges. One example: engine light on, they diagnosed this to be gastank-related. Solution? Replace gas cap. “Oh that didn’t work? Then we have to take the whole thing apart and keep it until we find out what’s going on.” I took the car to a smaller repair shop. They blew smoke through the system, found a leak, fixed it, no fuss. Here they told me this is standard and all service places do this. Well, apparently for Burlingame Subaru this is not standard. Probably not earning them enough money. Do yourself a favor: Stay away from this place after your prepaid service agreement runs out. More

Customer service Mazda service team took our car in although it was late in the day and made the diagnosis. Parts had to be ordered and the repair would take several Mazda service team took our car in although it was late in the day and made the diagnosis. Parts had to be ordered and the repair would take several days so Mazda gave us a loaner car which was invaluable to us as we have only one car. They did the service below the estimated cost and the car is running better than ever [it has over 200,000 miles on it!] The technician was knowledgable and courteous, as were all the service team. As always, Ramiro was helpful and accommodating. More

Quick & Easy Service personnel was quick in checking my car in for fuel pump software update & oil change. They explained wait time would be 1-2 hours. They offere Service personnel was quick in checking my car in for fuel pump software update & oil change. They explained wait time would be 1-2 hours. They offered a shuttle wevice to take me home but no return service. I wished a loaner would have been offered. I waited a little over an hour in waiting which has fruit & coffee for clients. Car was cleaned. I would definitely recommend them to family and friends. Sorry but I do not remember names of service attendants. More

New leased vehicle/remote delivery-VOLVO Mike Krewer was able to remain in touch while I moved from Chicago to Reno, NV. Originally set to purchase, I switched to a lease and Mike made an att Mike Krewer was able to remain in touch while I moved from Chicago to Reno, NV. Originally set to purchase, I switched to a lease and Mike made an attractive package again. More

Great experience Well worth the trip from Marin. Scot and the team made the entire process a breeze. Thanks again! It’s great to have a place like this to count on. Well worth the trip from Marin. Scot and the team made the entire process a breeze. Thanks again! It’s great to have a place like this to count on. More

Transmission leak I bought my car in for Transmission leak. At 9am. I got out around 4pm. They said it was the Oil pan. It needed to be reseal. I said oi I bought my car in for Transmission leak. At 9am. I got out around 4pm. They said it was the Oil pan. It needed to be reseal. I said oil pan? Not the transmission oil? The guy said. Oh yeh. Your transmission oil pan. Even on my paper work. It states OIL. Pan. Not Transmission oil pan. I5 was a bit confusing. Can you see why.? More

Review pending Currently waiting for a pricing issue to be resolved will update my review with my experience after the issue has been resolved. So stay tuned Currently waiting for a pricing issue to be resolved will update my review with my experience after the issue has been resolved. So stay tuned More

Swindlers I visited this dealership looking to get into a lease as my one from Toyota was ending. The salesmen were very pushy to me on a vehicle that I didn’t I visited this dealership looking to get into a lease as my one from Toyota was ending. The salesmen were very pushy to me on a vehicle that I didn’t even really like. Then they started offering me lease prices as if I was in a BMW dealership. They also kept telling the sales tactics like “I have never seen this car go for so low”. Very strange encounter here. More

Costco deal They didn’t try to trick me like other old fashion dealers with hidden cost of all the extra warranty and accessories. My sales parson was honest an They didn’t try to trick me like other old fashion dealers with hidden cost of all the extra warranty and accessories. My sales parson was honest and he was very good with communication and explanations. Thank you Costco! One day I wish people can buy all types of car from Amazon without any presser from dealers. More

Amazing service. Super friendly, professional. Jeffrey great Putnam service is super dependable, professional and friendly. I have come to depend on Putnam and know they never overcharge or sell me something I d Putnam service is super dependable, professional and friendly. I have come to depend on Putnam and know they never overcharge or sell me something I don;t need. More