Putnam Subaru

Great Internet-Based Purchasing Experience We had a good experience working with Dan in acquiring our new Subaru XT. That he had the ability to make a deal without having to constantly check w We had a good experience working with Dan in acquiring our new Subaru XT. That he had the ability to make a deal without having to constantly check with some manager made the car buying experience much more tolerable than working with a conventional sales person. More

Service Professionalism The person who took care of me was Arian. He was very professional and I even told him that he should be in sales. The breakfast nook was well stoc The person who took care of me was Arian. He was very professional and I even told him that he should be in sales. The breakfast nook was well stocked. The waiting area was very cozy. More

Warm, Pleasant and Efficient Nelson has been very friendly once we arrived to Subaru's showroom. He was very courteous. From the beginning to the end, he worked closely with us. V Nelson has been very friendly once we arrived to Subaru's showroom. He was very courteous. From the beginning to the end, he worked closely with us. Very pleasant. He handled all internal communication. Very efficient. We like Al (General manager) who is fair and has employee's interest in mind. Once he heard that we were there to meet Nelson. He reminded other employees to find Nelson. We did not know who he was at that time until later. Good to have such a straight boss. More

Clean, easy, and hassle free! Nestor made my car buying experince a delight. He was able to cut through the xx and work out a deal that was good for both of us. Highly appreciated Nestor made my car buying experince a delight. He was able to cut through the xx and work out a deal that was good for both of us. Highly appreciated having him as a salesman. More

Fantastic Service by Ethan & the Putnam Subaru Service Team Came in for my 12K miles service and got the best treatment ever! All my requirements were met: 1)Professionalism 2)Empathy 3)Knowledge of product(s) Came in for my 12K miles service and got the best treatment ever! All my requirements were met: 1)Professionalism 2)Empathy 3)Knowledge of product(s) 4)Money well spent! Special thanks to Ethan who always goes above and beyond! Thanks Putnam Subaru! More

Regular 6 month service Always have my PT Cruiser Serviced here and always receive excellent service. Service Manager Jeffrey is always very polite, recognizes his clients, a Always have my PT Cruiser Serviced here and always receive excellent service. Service Manager Jeffrey is always very polite, recognizes his clients, and recommends appropriate service with no upselling. I like coming here to get my car serviced. More

Fair deal My mother-in-law needed to replace her 2005 Audi TT that had been in an accident and was not repairable. She didn't like the new TT's, so I took her h My mother-in-law needed to replace her 2005 Audi TT that had been in an accident and was not repairable. She didn't like the new TT's, so I took her here to check out the Mazda Miata MX-5 RF Grand Touring. She immediately liked the lines, and after an extensive test drive, decided to get it. Dominic Chang worked with me on the pricing and we got a fair deal. Not a killer bargain, but was in the range I was willing to pay. She brought it home the same day. We were not pressured in any way by either Dominic or Raj, the finance guy. We opted for the prepaid maintenance package and extended warranty so that my MIL would have pain free service and peace of mind. More

friendly and responsive, but I brought in my 2016 RAM for a diesel water pump replacement under a recall. I made an appointment in advance to ensure the part would be on-hand. The I brought in my 2016 RAM for a diesel water pump replacement under a recall. I made an appointment in advance to ensure the part would be on-hand. The job took longer than expected and required the truck be left overnight, although that wasn't a big deal. A few days later I took the truck on a trip to Oregon. North of Sacramento, in the middle of nowhere, warning lights and chimes began going off incessantly. They stated, "coolant low". I stopped on the side of the interstate to see if there was anything that could be done. I could not confidently identify the coolant reservoir under the hood, and I found the user manual completely useless. Thank god for U-Tube - I found a video made by another RAM owner (equally frustrated I'm sure) that clearly shows where the coolant reservoir is. I also realized that I was lucky to have cell service. I could see that the reservoir was very low. Standing on the side of the freeway I was rather irked that the dealership had not bothered to refill the reservoir. After searching online for the proper coolant, Organic Acid Technology AKA OAT, I found that it was only available at dealerships. Use of anything else voids the warranty, and retail automotive stores do not carry it. I had a choice of waiting 4 hours for the closest dealership (100 miles the wrong way) to open, or continue driving. The engine temperature gauge read below the midpoint so the engine was not running hot. I elected to continue driving and planned to go to the Dodge dealership in Medford OR that afternoon, with the alarm chimes providing musical accompaniment for the remaining 4 hours. I found why they didn't refill the reservoir ... that OAT coolant is $36.00 per gallon. Fortunately Oregon does not have sales tax. The stuff comes as a concentrate, so I had to go the the grocery store to duy a gallon of distilled water to make the proper 50/50 mix. I mixed it and refilled the reservoir in the grocery store's parking lot. A simple task can be difficult when you aren't at home. So far Putnam is the best dealership that I have dealt with in my area, but I am sorely disappointed at their oversight. I am still unsure if this was negligence or just an effort to save a few bucks. Either way, it left me in a potentially problematic situation. Will I go back? Probably, but only because I can walk from home. More

Great Service! The service was 5 STAR all the way. Ethan was wonderful! Great personality and sense of humor! Service was fast and complete. Ethan called me when The service was 5 STAR all the way. Ethan was wonderful! Great personality and sense of humor! Service was fast and complete. Ethan called me when my car was ready to be picked up and he explained very clearly everything that was done to my car. Car runs great! Thank you! More

Efficient service All points covered in timely manner. On time every time. Pleasant and accommodating. Explained everything clearly. The service department is a well oi All points covered in timely manner. On time every time. Pleasant and accommodating. Explained everything clearly. The service department is a well oiled machine. Great. More