Putnam Subaru

Great service and recommendations service techs were good at recommending solutions on services and things falling between seat and console. All friendly and showed genuine concern. service techs were good at recommending solutions on services and things falling between seat and console. All friendly and showed genuine concern. even the sales person was there to ensure a dent I got from a falling rock was taken care of. He arranged entire appointment with third party to coincide with my service appointment. Blue/Claude went above and beyond!! Thank you!! More

3 weeks and couldn’t fix the problem I have problem with front windows it doesn’t work will the car is moving when I stop and press emergency brakes they work fine and for 3 weeks now the I have problem with front windows it doesn’t work will the car is moving when I stop and press emergency brakes they work fine and for 3 weeks now they couldn’t fix it and always giving me excuses . asked them to check the front brakes they broke the wheel stud and they tried to make me pay 2000 to fix their mistake. I complained to the branch manager and they took care of this on spot. I’ll wait till they fix the windows cause I already paid and will move to another dealership. More

Great routine service Our experience with the service department at Putnam Mazda was excellent. We went in for our 10000 mile routine service. They were friendly, professio Our experience with the service department at Putnam Mazda was excellent. We went in for our 10000 mile routine service. They were friendly, professional, efficient, and honest. They said the car would take 1.5 hours and it was ready as quoted. This was our first time using Putnam Mazda and we will be back! More

Fabulous Service! I know that when I bring my car in for service, I'll be taken care of. They are prompt, communicative, and friendly. Sidino is wonderful! I know that when I bring my car in for service, I'll be taken care of. They are prompt, communicative, and friendly. Sidino is wonderful! More

Arian is the best This review is for Arian only. He went above and beyond when I had issues with the loaner car and genuinely cared about my safety and well-being. He This review is for Arian only. He went above and beyond when I had issues with the loaner car and genuinely cared about my safety and well-being. He was also very responsive with great communication and timely follow-up. He is the reason I will go back to Putman for service. More

Always Outstanding! We have purchased two Suburus at Putnam and are planning to get a third soon. Have always had cars serviced there and love the friendly, efficient an We have purchased two Suburus at Putnam and are planning to get a third soon. Have always had cars serviced there and love the friendly, efficient and very helpful service manager, Melissa, and her assistants. Cars are always ready in a timely manner and have never had to bring a car back for mechanical problems after service. When my husband and I have questions about the newer technology ( we're seniors) they are always so patient and informative. We intend to be doing business here for another 10 years. More

Excellent service Just dropped my vehicle and all is done in 1 hour. The staff was very good and explained everything in detail . Finally got a excellent service done f Just dropped my vehicle and all is done in 1 hour. The staff was very good and explained everything in detail . Finally got a excellent service done for my vehicle More

Excellent service Had to have my jeep towed for service. From start to finish, Jeffrey was wonderful! When I got my jeep back, I had complete confidence in the work t Had to have my jeep towed for service. From start to finish, Jeffrey was wonderful! When I got my jeep back, I had complete confidence in the work that was done. I couldn't be more pleased! More

No customer service. I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate it. I called to see if my car was ready, waited on hold then left a message with my rep., no call back for 2 hours. I don't remember his name. (John I think) By the time he told me my car was ready, it was too late to get there in traffic. More

Good service Harry was very professional and knowledgable. However, one problem was that the technician who worked on my vehicle did not fully charge my Pacifica Harry was very professional and knowledgable. However, one problem was that the technician who worked on my vehicle did not fully charge my Pacifica Hybrid after service even though the service sheet stated it was charged. I suspect he/she was rushing to the next car and thus did not properly finish the electric charge. More