Putnam Subaru

Stay away from the service center if you care about your car Keep your car away from this service department if you care about your car. Came in for them to diagnose a steering concern. My steering wheel was pu Keep your car away from this service department if you care about your car. Came in for them to diagnose a steering concern. My steering wheel was pulling in the opposite direction as I made turns. 1st visit and they tell me my tires have abnormal outer shoulder wear and advised I change tires. $900 later and a new set of tires and the problem still exists. 2nd visit they perform an alignment. I instructed to have them make my alignment even on both sides. I get the car back with -.11 toe on the driver side, and .10 toe on the passenger side. The service adviser tells me he had his shop foreman do the work and ensures me that this is even although both values are literally at the end of the recommended values (one wheel is toe in, and the other is toe out.) I end up leaving and on the freeway, I notice the car is pulling hard to the left. I get home to find that my passenger right tire was 10 psi over-inflated. Isn't the first step to a proper alignment checking the tire pressure? In fact, the paperwork they provided me says they are required by California law to inflate all tires to the manufacturers specified tire pressure. Brought my car to an independent shop a week later, had a proper alignment done, and all my issues are now resolved... and at less than half the cost of the dealership. I've since cancelled my maintenance plan as I do not plan on allowing these techs to touch my car... Don't bother trying to send feedback on Putnam Subaru's "general comment and feedback" on their website. My e-mail keeps going to a man named Cesar who says this is the sales department. More

Rip Off First of all the website scheduler doesn't work and neither does the email button (if there is a problem click this link). The prices are outrageous, First of all the website scheduler doesn't work and neither does the email button (if there is a problem click this link). The prices are outrageous, I called once to the operator asking her if I could use a 10% of parts & labor, she pretty much laughed in ear and told me to bring it in when I paid the bill. I was so frustrated that when I went in to pay, I forgot to give the coupon....the bill was way of 4k so it would have really helped to have that taken off. When I realized what I did, I emailed and called and got absolutely no response. My last visit, I scheduled a pickup and was told that I could pick up anytime after xyz time to ensure car was put together. Yet when I arrived it wasn't ready. Only time I will ever take a car to the dealership is when its under warranty, and even that is sketchy since conveniently most repairs don't fall under the warranty. I had another major repair and twice I left the dealership thinking my problems were fixed. They weren't yet, it wasn't the responsibility of the mechanics, it was because I have an older car and here is the bill for $165 (again). I could go on and on.....Please work on customer service....all the little things help (offer the coupon, Putnam is making enough money to honor this with no piece of paper)---take lessons from speedy oil and bed, bath and beyond. More

Harry and Peter are amazing. Simply put - Harry and Peter have been taking care of me since I believe 2016-2017. They are both are personable, knowledgeable, and extremely accommo Simply put - Harry and Peter have been taking care of me since I believe 2016-2017. They are both are personable, knowledgeable, and extremely accommodating. More

Timely and professional I was immediately greeted upon arrival with the sign in paper work and was told it would be about two hours to complete the work. I waited in a comfor I was immediately greeted upon arrival with the sign in paper work and was told it would be about two hours to complete the work. I waited in a comfortable waiting room and in two hours was informed that my car was ready. Very smooth operation and a first for me. More

Nice experience Everyone is very friendly and helpful. My wife and I had one of the best experience ever when buying a new car. They went out of there way to ensure Everyone is very friendly and helpful. My wife and I had one of the best experience ever when buying a new car. They went out of there way to ensure we got what we wanted. More

Prompt efficient service I showed up early due to a schedule change, but they were able to accommodate the early arrival with no problem. The truck had its first oil change a I showed up early due to a schedule change, but they were able to accommodate the early arrival with no problem. The truck had its first oil change and tire rotation plus a tire rotation. Very pleased with how the truck looked after it was detailed. More

Gary was great! My husband and I both bought new Mazdas from Gary. He was friendly and approachable, never pushy, and helped us zero in on exactly what we wanted. Gre My husband and I both bought new Mazdas from Gary. He was friendly and approachable, never pushy, and helped us zero in on exactly what we wanted. Great experience! More

Thorough and professional From Ethan to Dan to Steve, Putnam Burlingame is by far the leader in the SF Bay Area. Dan, in particular is outstanding in every facet of sales and f From Ethan to Dan to Steve, Putnam Burlingame is by far the leader in the SF Bay Area. Dan, in particular is outstanding in every facet of sales and follow-up. More

Excellent service and quick turnaround. They are very knowledgable, friendly, and did their best to finish servicing my car asap. I have been coming here for over 7 years and they have alway They are very knowledgable, friendly, and did their best to finish servicing my car asap. I have been coming here for over 7 years and they have always been consistent with their excellent service and honesty when it comes to advice on maintaining my Mazda (with over 250K miles). More

Gary was great, we've used them twice. Gary was a great help in getting our new car. He's very knowledgeable about the product and makes our process go quickly and smoothly. Gary was a great help in getting our new car. He's very knowledgeable about the product and makes our process go quickly and smoothly. More