Putnam Subaru

Rip Off First of all the website scheduler doesn't work and neither does the email button (if there is a problem click this link). The prices are outrageous, First of all the website scheduler doesn't work and neither does the email button (if there is a problem click this link). The prices are outrageous, I called once to the operator asking her if I could use a 10% of parts & labor, she pretty much laughed in ear and told me to bring it in when I paid the bill. I was so frustrated that when I went in to pay, I forgot to give the coupon....the bill was way of 4k so it would have really helped to have that taken off. When I realized what I did, I emailed and called and got absolutely no response. My last visit, I scheduled a pickup and was told that I could pick up anytime after xyz time to ensure car was put together. Yet when I arrived it wasn't ready. Only time I will ever take a car to the dealership is when its under warranty, and even that is sketchy since conveniently most repairs don't fall under the warranty. I had another major repair and twice I left the dealership thinking my problems were fixed. They weren't yet, it wasn't the responsibility of the mechanics, it was because I have an older car and here is the bill for $165 (again). I could go on and on.....Please work on customer service....all the little things help (offer the coupon, Putnam is making enough money to honor this with no piece of paper)---take lessons from speedy oil and bed, bath and beyond. More

Harry and Peter are amazing. Simply put - Harry and Peter have been taking care of me since I believe 2016-2017. They are both are personable, knowledgeable, and extremely accommo Simply put - Harry and Peter have been taking care of me since I believe 2016-2017. They are both are personable, knowledgeable, and extremely accommodating. More

Timely and professional I was immediately greeted upon arrival with the sign in paper work and was told it would be about two hours to complete the work. I waited in a comfor I was immediately greeted upon arrival with the sign in paper work and was told it would be about two hours to complete the work. I waited in a comfortable waiting room and in two hours was informed that my car was ready. Very smooth operation and a first for me. More

Nice experience Everyone is very friendly and helpful. My wife and I had one of the best experience ever when buying a new car. They went out of there way to ensure Everyone is very friendly and helpful. My wife and I had one of the best experience ever when buying a new car. They went out of there way to ensure we got what we wanted. More

Prompt efficient service I showed up early due to a schedule change, but they were able to accommodate the early arrival with no problem. The truck had its first oil change a I showed up early due to a schedule change, but they were able to accommodate the early arrival with no problem. The truck had its first oil change and tire rotation plus a tire rotation. Very pleased with how the truck looked after it was detailed. More

Gary was great! My husband and I both bought new Mazdas from Gary. He was friendly and approachable, never pushy, and helped us zero in on exactly what we wanted. Gre My husband and I both bought new Mazdas from Gary. He was friendly and approachable, never pushy, and helped us zero in on exactly what we wanted. Great experience! More

Thorough and professional From Ethan to Dan to Steve, Putnam Burlingame is by far the leader in the SF Bay Area. Dan, in particular is outstanding in every facet of sales and f From Ethan to Dan to Steve, Putnam Burlingame is by far the leader in the SF Bay Area. Dan, in particular is outstanding in every facet of sales and follow-up. More

Excellent service and quick turnaround. They are very knowledgable, friendly, and did their best to finish servicing my car asap. I have been coming here for over 7 years and they have alway They are very knowledgable, friendly, and did their best to finish servicing my car asap. I have been coming here for over 7 years and they have always been consistent with their excellent service and honesty when it comes to advice on maintaining my Mazda (with over 250K miles). More

Gary was great, we've used them twice. Gary was a great help in getting our new car. He's very knowledgeable about the product and makes our process go quickly and smoothly. Gary was a great help in getting our new car. He's very knowledgeable about the product and makes our process go quickly and smoothly. More

Best experience Scott was such a good salesmen and help me soo much and I am soo happy that I have the car that I have always wanted I would highly recommend Scott was such a good salesmen and help me soo much and I am soo happy that I have the car that I have always wanted I would highly recommend More