Putnam Subaru

Tire and parts Brought my car in because tire had a slow leak. They found the screw and patched it cheaper than the tire store I went to before. I also needed some Brought my car in because tire had a slow leak. They found the screw and patched it cheaper than the tire store I went to before. I also needed some parts, and because they did not have as many as I needed in stock, discounted the remaining units! What great service! More

Saturday morning at Putnam Subaru I was in need of a new car, since my previous car was just repurchased as part of a law suite against Ford. I didn't want to rent a car while waiting I was in need of a new car, since my previous car was just repurchased as part of a law suite against Ford. I didn't want to rent a car while waiting for other Subaru dealers shipment to come in. They all had agreed to match the lowest offer, but none had the color, trim and package combination I wanted. As a last effort, I decided to reach-out to Putnam Subaru. Definitely not the closest to South Bay, but still not too far. Just 45-min up the peninsula got me the exact car I wanted, when I wanted it. And, Daniel was able to match the price. I was elated. I arrived at the dealer shortly after 11AM and was on my way home with my new car shortly after noon. Quickest and the least hassle ever in buying any car I have experienced. When I arrived at the lot Daniel met me outsides as I was approaching. He told me he was overbooked, yet he recognized my desire to be in and out of the purchase process. At no point did I feel like I was waiting for him to get back to me. He handled two customers in parallel seamlessly. I also can't forget to mention Erik in Finance. He guided me through the paperwork and presented me with the available options for pre-paying maintenance and extended warranty. It was also quick and painless. I am always interested in extended warranty, but this time we had decided to opt out of buying the maintenance package, since the dealers have specials all the time. Though, with hind site, I will miss the convenience of driving away without paying for the scheduled maintenance. Overall, I would highly recommend to anyone buying a car to first negotiate the price before showing up at the showroom. Daniel and Erik at Putnam Subaru made that whole process as smooth and flawless as anyone would want. More

Courteous, accessible, and willing to sell me the car I used an aggressive outreach tactic to get a dozen dealerships to bid against each other. From about half of the Subaru dealerships I contacted, the I used an aggressive outreach tactic to get a dozen dealerships to bid against each other. From about half of the Subaru dealerships I contacted, the response was sarcasm or contempt but from Putnam their response was not only the best price proposal, but they were courteous and entirely willing to do business with me. Putnam Subaru is an organized, friendly, and professional environment. They made the otherwise unpleasant experience of buying a new car a breeze. They have repeatedly followed up with me to check in and make sure everything is going perfectly, and thanks to them it all has been. I recommend Putnam Subaru without hesitation. More

Efficient but the communication between customer and service Communication needs to be more timely and more efficient Call customer when there are delays in the delivery of the parts ordered Keep customer post Communication needs to be more timely and more efficient Call customer when there are delays in the delivery of the parts ordered Keep customer posted More

Arian was informative and listen to my needs Arian checked my service record and knew what my CX5 needed. Gave me the cost and the service was completed on time. He also reviewed what done and wh Arian checked my service record and knew what my CX5 needed. Gave me the cost and the service was completed on time. He also reviewed what done and what the car will need in the near future. The service was hassle free!! More

Good customer service but the price seemed a little steep. Regular customers should get a discounted rate for loyalty. Otherwise satisfied with the outcome. The length req but the price seemed a little steep. Regular customers should get a discounted rate for loyalty. Otherwise satisfied with the outcome. The length requirement on this is rediculous. More

Real good dealership Good and friendly service no pressure great deals love this place I will recommend to others Scot Eichenbaum is the man and Finance department is goo Good and friendly service no pressure great deals love this place I will recommend to others Scot Eichenbaum is the man and Finance department is good More

25K Service Customer service is A plus. Service advisor immediately took us in and gave us details as to what the car icon service needs. Also i handed him a coup Customer service is A plus. Service advisor immediately took us in and gave us details as to what the car icon service needs. Also i handed him a coupon from the dealership and he looked where i can save the most. More

No stress, cordial service We were helped without delay. The waiting room was very comfortable. The attendant made it a point to make our hour and a half wait pleasant. We were helped without delay. The waiting room was very comfortable. The attendant made it a point to make our hour and a half wait pleasant. More

Quick & Easy I came in and told Ash who greeted me that I was shopping around for the best lease arrangement for an S60. I showed him the quote I got from another I came in and told Ash who greeted me that I was shopping around for the best lease arrangement for an S60. I showed him the quote I got from another dealer. He showed me some cars and we did a test drive. During the test drive he provided more info about the car. We came back and I asked how long it would take to do the paperwork because I had a dinner date. Ash was very personable with no pressure. Great experience overall! More