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Puente Hills Volkswagen
City Of Industry, CA
54 Reviews
At Puente Hills Volkswagen we see customers as our guests. Guest satisfaction is not just a catch phrase it's what we live by. Our strength at Puente Hills Volkswagen is our product knowledge. You see our staff are not just VW sales service and parts people they are VW owners as well. Who better to serve you than a person who drives a Volkswagen themselves.
Our main concern in the sales department is your needs. By going the extra mile for our guests we achieve higher customer satisfaction and create lifetime guests. Our sales department is staffed with long-time Volkswagen certified salespeople managers and finance professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 54 reviews
January 25, 2026
Had a great experience with Miguel and the rest of the staff. Thank you all. staff. Thank you all. More
by Montxo1975
Employees Worked With
January 16, 2026
Miguel was extremely helpful and professional throughout the process of getting a quote for a Tiguan SE. He was responsive, transparent, and took the time to clearly explain pricing and options without any the process of getting a quote for a Tiguan SE. He was responsive, transparent, and took the time to clearly explain pricing and options without any pressure. Even when I decided to pursue a more local option, he remained courteous and supportive. I really appreciated his honesty and customer-first approach, and I wouldn’t hesitate to recommend him to anyone shopping for a Volkswagen. More
by aadler
January 10, 2026
The whole process with Puente Hills VW could not have been any easier or better. Miguel, Anthony, and Lina were all great. They are genuinely friendly, professional and good people. It was a fantastic de been any easier or better. Miguel, Anthony, and Lina were all great. They are genuinely friendly, professional and good people. It was a fantastic dealership experience all around. I will use them again and will recommend them to anyone shopping for a car. More
by Justins
December 31, 2025
Miguel Pedroza is my sales consultant; I don't have any negative comment about him. He delivered my car in heavy rain to my door step. Thank you Miguel for your excellent service I never forget! negative comment about him. He delivered my car in heavy rain to my door step. Thank you Miguel for your excellent service I never forget! More
by sombat4u
Employees Worked With
December 13, 2025
Easy deal no haggling straight forward and honest sales person and was positive with my request person and was positive with my request More
by Irene.quimiro
Employees Worked With
December 06, 2025
Miguel made the leasing experience seamless and overall great time. Thank you for all your help. great time. Thank you for all your help. More
by macariosanchez1323
Employees Worked With
September 14, 2025
Fantastic service! While this is not my regular dealership I got a tire pressure warning light while on a nearby freeway so I pulled off and did a search for Volkswago While this is not my regular dealership I got a tire pressure warning light while on a nearby freeway so I pulled off and did a search for Volkswagon service. Even though they were very busy the service representative came out and checked my tires, showed me how to re-set my tire pressure indicator and even gave me a VW tire pressure gauge! Highly recommend! More
by chriswadman57
Employees Worked With
I don't know his name
January 05, 2025
Bought a certified pre owned ‘24 Jetta with 16k miles on it and got 4.09% APR. The price was $21,470 before tax and dmv fees. The whole experience lasted five painful hours. If we were in a position to wait it and got 4.09% APR. The price was $21,470 before tax and dmv fees. The whole experience lasted five painful hours. If we were in a position to wait a little longer we would have bought somewhere else. I recommend buying elsewhere or at least clarifying hidden fees over the phone. About 20min into the conversation they told us we needed to purchase two features that we did not want: some kind of coating for the paint and an anti theft device. The mandatory “upgrades” were $1k each. The actual price came out to $23,470. After about two hours of back and forth they lowered it by $300. The price still seemed fair even though they added hidden fees so they ultimately got what they wanted and we mostly did. We spoke with three salespeople and didn’t really feel comfortable with any of them. They all spoke negatively about each other. Weird vibes. Only giving this a two star review because the finance guy was awesome. Promote that man. More
by david_brunelle
Employees Worked With
Don’t remember
December 20, 2024
I traded in my car to them. They resold the car. The dealer did not do the DMV paperwork. The person who they sole the car to did not do the DMV paperwork. This person who has t They resold the car. The dealer did not do the DMV paperwork. The person who they sole the car to did not do the DMV paperwork. This person who has the car now is running around breaking all kinds of laws in Southern Cali. The police came to my door saying the car was in a high speed chase. No the car is in Northern Cali breaking laws there now. They need to be investigated but DMV or anyone else will listen. I call them many many times and nothing. They can not be trusted to do the right thing More
by blakejs
Employees Worked With
lee
August 18, 2024
I bought my car from this dealership in April. I had a problem with them right away about a backup camera that was not installed correctly. It took about six weeks for them to reimburse me to co I had a problem with them right away about a backup camera that was not installed correctly. It took about six weeks for them to reimburse me to correct the problem that another dealership had to fix. . And that was after numerous emails and texts. They kept denying the problem until I gave them a bad review Now I have a new problem that i realized about a month after buying the car. The front bumper is loose and coming off. I pushed it back on and it stayed on temporarily. It’s become more frequent so i took it to a body shop. There is a part that’s broken off and it doesn’t stay on. The body shop found it was held on with zip ties. It was listed on car fax as to never being in an accident but the dealership must have seen the zip ties when it was brought to them. It has the same scrapes on the bottom of the bumper as any other sedan, but this is excessive if the bumper is coming off! Now it’s costing me an extra $1000 to replace the bumper. Don’t trust this dealership or anything they say to you. They will lie to you with a smile! Yes I should have done more homework and checked out the dealership besides checking out the car! More
by Robbie
Employees Worked With
Mahdi
