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Priority Lexus Newport News
Newport News, VA
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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576 Reviews of Priority Lexus Newport News
August 23, 2017
Thrilled that I went to Charles Barker Lexus - Newport News. From the moment I walked in I was greeted by Patrick (Frenchy) Antar. Warm, friendly, professional and knowledgeable about the Venza I was seeking! Ne From the moment I walked in I was greeted by Patrick (Frenchy) Antar. Warm, friendly, professional and knowledgeable about the Venza I was seeking! Never pushed me or pressured me. He explained how the process worked and we made a deal that was agreeable to each of us! 100% satisfied. I have not bought a car at a dealership in more than 20 years. I would definitely repeat this experience.!! In and out in less tha 3 hours. Impressive place!! More
by Pastor Phillip
Employees Worked With
Tony Rutherford, Patrick (Frenchie) Antar
August 01, 2017
Quick and easy car purchase I knew what I wanted before I arrived and Frenchy definitely understood that. This was the best car purchasing experience ever and the Best automobile I knew what I wanted before I arrived and Frenchy definitely understood that. This was the best car purchasing experience ever and the Best automobile I've brought. I walked in and drove off in my Lexus an hour later. Quality service all around .....I'm happy!!! More
by gemeni22
Employees Worked With
Patrick (Frenchie) Antar
July 06, 2017
Buying a car "Frenchie" was our salesman and he could not have done any more for us. We went to look at cars and ended up coming home with a new one. He was grea "Frenchie" was our salesman and he could not have done any more for us. We went to look at cars and ended up coming home with a new one. He was great to work with and answered all of our questions. More
by marie
Employees Worked With
Patrick (Frenchie) Antar
June 30, 2017
Exactly what you would expect from a first class Lexus deale Charles Barker Lexus is exactly what you expect from a 5-star Lexus dealership. Our sales person, Frenchy was the perfect blend of professionalism an Charles Barker Lexus is exactly what you expect from a 5-star Lexus dealership. Our sales person, Frenchy was the perfect blend of professionalism and a down-to-earth, nice person. The no pressure sale is very refreshing from a car dealer. Frenchy even told us what champagne to buy to celebrate our new Lexus. If we could have scored them 10 stars we would have. More
by Art
Employees Worked With
Patrick (Frenchie) Antar
May 31, 2017
My new 2017 RX350 Once again I had a great experience driving a couple of your SUV's and leased the RX350. Ted Townsley made it very easy and fun for me. I've had a lot Once again I had a great experience driving a couple of your SUV's and leased the RX350. Ted Townsley made it very easy and fun for me. I've had a lot of CB Lexus' over the years and will keep coming back. More
by edwardshugrue
Employees Worked With
Teddy Townsley
April 13, 2017
New Lexus Owner Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer ser Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer service from everyone we engaged. Tim Zayakosky knew every detail of the RX 350 and its equipment. He walked my wife through all the technology and safety features as if it was his own car. His expertise and knowledge far exceeded our expectations. Thank you Tim for taking care of us! More
by Rob Whitaker
Employees Worked With
Tony Rutherford, Tim Zayakosky
March 30, 2017
Repeat Customer--Enjoyable Car Purchasing Experience Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He is Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He is very professional and knowledgeable and really seems to do his research when it comes to finding the perfect vehicle to fit your family needs. He genuinely seems to love what he does and it shows. He takes care of you from start to finish. Thank you Ted! More
by Katy Negroni
Employees Worked With
Teddy Townsley
March 27, 2017
Rapid service on the spur-of-the-moment A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fi A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fit me in", although it was a busy day. Within 5 minutes of arrival, my car was up on a rack, inspected and reassurance given to me that it was, indeed, just the air conditioner. Stellar service!!!!! More
by 1ernurse
Employees Worked With
Teresa Blount
March 19, 2017
Satisfied customer While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested in w While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested in what I was looking for and helped lead me to the perfect car after I had been searching for 3 weeks on my own. He worked with the dealership to get me the best possible price and also was instrumental in getting this vehicle prepared for me. He did big things with the price and vehicle and these little things that for us that made the purchase even sweeter. He's a great salesman and real good guy. Thanks Charles Barker Lexus Newport News for the experience. More
by Lincoln
Employees Worked With
Patrick (Frenchie) Antar
March 17, 2017
A Christmas Lexus (2016 Purchase - 2017 Model) I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine and he was attentive to my comments to the point I got the vehicle I wanted, but ... the follow-up was slow, incomplete, and full of promises that took over a month to resolve. The car was delivered (22 Dec 16) as planned. I didn't realize until later that the "maintenance kit" for the Auto Armor was not present. The temporary (30-day) registration was present and I was assured the permanent registration would arrive in the mail long before the temporary expired. I currently live in SC, so going by the dealership for the permanent one was out-of-the-question. As time on the temporary registration was running out, I noted the issue of no "maintenance kit" being delivered and that the registration was almost expired. "We'll get right on this and have it 'over-nighted' to you." It expired and I spent the next ten (10) days in communication with all levels of management to get the replacement registration and the kit. I was not able to drive the car for nine (9) days, because the replacement registration did not arrive. Not surprising, the finger-pointing happened, where they blamed the mishandling of the documentation on their "contractor" that handles these transactions. Obviously, there is no oversight, follow-up, and/or quality review on performance. To avoid an epistle, I'll not detail the complications I experienced regarding proof of insurance, except to say they made a minor debacle on this documentation, too, that just required them reading what was in front of them. Ultimately, in February, I was back on the road and have a maintenance kit to show for my $795 Auto Armor. Previously, my purchases of Lexus vehicles have been at Lindsay Lexus/Aaron Taylor in Alexandria (VA), and I would recommend them to the fullest. More
by WGLT
Employees Worked With
GM Tim Rayfield, Thomas Cahoon, Tony Rutherford, Mohamad Mayassi
