Priority Lexus Newport News

Great Sales Experience Sherwood Eure introduced himself to us while we were looking at Lexus 350 SUVs in the outside lot. He was polite, unobtrusive, and made us feel comfo Sherwood Eure introduced himself to us while we were looking at Lexus 350 SUVs in the outside lot. He was polite, unobtrusive, and made us feel comfortable right from the start. When we were ready to ask questions, Sherwood answered them. It was immediatly apparent that Sherwood was highly knowledgeable. Subsequently, the finance and dealership managers made us feel comfortable, and they also were highly knowledgeable. We felt that we were in the hands of professionals who could be trusted to provide top notch service. The sales process was a breeze, the price was excellent, we love the Lexus SUV 350, and although it sounds crazy, my wife is looking forward to returning to the dealership for the 5,000 mile service. I would expect a quality dealership of this caliber to have excellent sales representatives, but from experience I know that if you can work with Sherwood, you will not be disappointed. More

Professional, Friendly and Attentive Bought a pre-owned ES 350. My sales person, Renjit, listened to my needs and help me find the car that was right for me. This was the best car buyin Bought a pre-owned ES 350. My sales person, Renjit, listened to my needs and help me find the car that was right for me. This was the best car buying experience I've ever had. More

Professionally staffed, attentive, and responsive Renjit Oommen was very helpful and accommodating. He was knowledgeable, engaging, and enthusiastic. The rest of the management staff worked hard to Renjit Oommen was very helpful and accommodating. He was knowledgeable, engaging, and enthusiastic. The rest of the management staff worked hard to satisfy our needs and budget. Successfuly so. I highly recommend Renjit and Charles Barker Lexus. More

Very happy Renjit helped me a retired Airmen trade my old Honda in for my NX straight of the truck. I loved getting a military discount on my lease and live my Renjit helped me a retired Airmen trade my old Honda in for my NX straight of the truck. I loved getting a military discount on my lease and live my first real luxury car, felt great driving off their lot More

Friendly, professional, no hard sell Bought a used Subaru Forester here last night, and it was one of the most pleasant car buying experiences I've had, and I've bought a lot of cars. All Bought a used Subaru Forester here last night, and it was one of the most pleasant car buying experiences I've had, and I've bought a lot of cars. All of the staff I dealt with was friendly, low key and professional. They asked a fair price on my Subaru, and gave me a fair price on my trade in. The sales rep, Renjit Oommen, was friendly and helpful, and never used a hard sell approach. The finance guy, Tony Rutherford, was knowledgeable, helpful and very pleasant to deal with. I would come here again, and would recommend them to friends and family. More

Outstanding in every way! 1.29.2015 Dear Sir and Madame Charles Barker Lexus in Newport News is the third Lexus dealership I have done business wit 1.29.2015 Dear Sir and Madame Charles Barker Lexus in Newport News is the third Lexus dealership I have done business with and, by far, the best. Charles Barker personnel are pleasant, courteous and professional. I have used the service department to maintain my Lexus and purchased a second previously Lexus several years ago. Throughout my ten-year relationship with Charles Barker Lexus, I have been always received first-class professional service. I have especially enjoyed working with two employees, Lillie Stanfield and John Ketch. Lillie has been my service advisor and her support has been outstanding. She is a very conscientious young lady, who always performs in a low-key but professional manner. She understands customer service and is a joy to deal with. Her pleasant demeanor and ability to get along with the customer make service visits less stressful. John was my salesman when purchasing a used Lexus. He was personable, professional and thoroughly knowledgeable of his product line. He made the purchase easy and I have returned several times with questions about the equipment or how to use the navigation system, as examples. His knowledge and ability to make complex systems easier to understand was a great help Lillie and John are fine examples of the dedicated employees of Charles Barker Lexus. I will continue to have my Lexus serviced at the dealership and I would not hesitate to purchase another car from Charles Barker Lexus in Newport News. Regards Paige Via More

Nice, friendly experience! Bought a used Honda Accord at a great price. Great overall experience. Thanks to Guy Meyer! Was only disappointed that they don't offer free lifetime Bought a used Honda Accord at a great price. Great overall experience. Thanks to Guy Meyer! Was only disappointed that they don't offer free lifetime state inspections and oil changes with used car purchases as other local dealers do. More

Wonderful Experience Everyone at Charles Barker Lexus went out of their way to make sure I had a great experience. Very friendly and helpful on every level. I love my car Everyone at Charles Barker Lexus went out of their way to make sure I had a great experience. Very friendly and helpful on every level. I love my car and would recommend the dealership to everyone. More

Excellent Lexus Purchase Experience My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealer My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealership. The emails I sent to Virginia Beach and Newport News were ignored for some reason. However once I contacted Mark Davis at the Newport News dealership he made things happen. Then I had the opportunity to work with Mohamad T. Mayassi to close the deal on the purchase of a Certified Preowned 2011 Lexus ES 350. Working with these two gentlemen and acquiring this vehicle was my dream come true. Other folks I spoke to while at the dealership were also friendly and warm. Charles Barker Lexus has a class dealership in Newport News. More

A great car buying experience My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and de My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and detailed. Guy Meyers could NOT have done a better job. He listened, he was responsive, asked good follow up questions and again listened to our needs. Guy even responded on his day off, truly a professional. Nicely done! More