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Priority Lexus Newport News
Newport News, VA
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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576 Reviews of Priority Lexus Newport News
March 07, 2017
Not impressed - they only care if you want to buy a car At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no response. I then went to the page and initiated a chat but that was only sales (let's you know what they value and what they don't) so they sent my info to the service department... 2 hours later I received a SMS message from them. I relayed my questions and the info I needed from them and she stated that a service adviser would email me. In between all that I filled out a special order form on their website. So count that -4 different ways I've attempted to contact them using THEIR supplied methods of contact and here 8 days after the first attempt and 5 days after the last and nothing. I can only surmise that they are so busy then neither want nor need my business or they are incompetent. Either way they get their wish - I cannot see a reason to go to their dealership. At this point, should I need a dealer item I'll get it online from another dealer and if I need dealer service I'll go to Lexus of Richmond. More
by Mike Brown
Employees Worked With
Kadim Tshiek
March 02, 2017
Sales and Delivery Experience From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He res From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He respectfully and professionally listened to what I said about what I would do and what I would not do. Mr. Antar applied honest and ethical principles during the negotiation process. I traded a 2016 Mercedes Metris Passenger Van and after several expected rounds, I received a mutually agreed upon fair trade in. Plus, I was given a purchasing courtesy that allowed me to complete the trade in and delivery process and finalize the payment in full within a reasonable time. Finally, Mr. Antar provided me with a tutorial of the many features of the vehicle based upon my learning curve and demonstrated a thorough knowledge of those features as he enthusiastically explained the many complexities of the vehicle I purchased. Mr. Antar receives an A+ for far exceeding any past experiences with sales representatives that I can remember. Thank you Mr. Antar. More
by dcavey1
Employees Worked With
Thomas Cahoon, Tony Rutherford, Mohamad Mayassi, Patrick (Frenchie) Antar
February 10, 2017
A relaxed car-buying experience Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every conc Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every concern and answered every question in a straight forward manner. I felt he and the dealership were open and honest from beginning to end of the purchase process. More
by timmartin370
Employees Worked With
Tony Rutherford, Patrick (Frenchie) Antar
January 24, 2017
Great Service My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He took time to determine what we were looking for and recommended a vehicle that was still being prepared for sale in the service department. He had the car ready for us to see the next day and it was the perfect car. The no haggle pricing made for an enjoyable process. A very professional experience from start to finish. More
by Ralph
Employees Worked With
Thomas Cahoon, Tony Rutherford, Angela Hoover, Patrick (Frenchie) Antar
October 08, 2016
Awesome Experience Kadim Tshiek is the best auto salesman I've dealt with and I've dealt with a lot. He took care of us and got my wife exactly what she wanted at the p Kadim Tshiek is the best auto salesman I've dealt with and I've dealt with a lot. He took care of us and got my wife exactly what she wanted at the price she was willing to pay. More
by RenHoek
Employees Worked With
Kadim Tshiek & George
July 25, 2016
Kadim Tshiek was awsome I came in need of a car and the staff there was very friendly Kadim took very good care of me he made me feel at home and did not force a sell on me I came in need of a car and the staff there was very friendly Kadim took very good care of me he made me feel at home and did not force a sell on me he gave exactly what I was looking for in my price range More
by Ella Bella
Employees Worked With
Kadim Tshiek
July 21, 2016
CPT Jay Thomas Review CB Lexus is the best dealership that I have used in 10+ years of car buying. I have owned 10 vehicles over that period, and I can honestly say that RJ CB Lexus is the best dealership that I have used in 10+ years of car buying. I have owned 10 vehicles over that period, and I can honestly say that RJ, Thomas, Tony, and the rest of the CB Lexus crew are by far the most professional, courteous, and all around great group that I have worked with. They were all very friendly and helpful, especially RJ. He is the most amazing salesman that you could ask for. His enthusiasm is intoxicating, and his knowledge of the Lexus product is second to none. I absolutely recommend both RJ and the dealership to any future car buyers, and I hope that I will have the opportunity to work with them again in the future. More
by jaythomas15
Employees Worked With
Rendition Oommen
June 24, 2016
Friendly and Professional Staff I purchased the Lexus ES350. Beautiful car. It was a pleasure working with my sales consultant, Renjitt Oommen. He was available when I called, or I purchased the Lexus ES350. Beautiful car. It was a pleasure working with my sales consultant, Renjitt Oommen. He was available when I called, or if not, he returned my call soon afterwards, and readily responded to any and all questions or concerns I had. Being a friendly and outgoing person, he was easy to work with. I highly recommend him to anyone looking to purchase a vehicle at Charles Barker Lexus. Kevin Morgan was the person who gave me the tutorial on all the dashboard bells and whistles of the Lexus ES350. He was very knowledgeable and thorough. I highly recommend him if you need help in getting acquainted with your dashboard electronics. More
by val
Employees Worked With
Kevin Morgan, Renjit Oommen
June 11, 2016
very professional Renjit was my salesman. He kept in touch and seemed to genuinely care about my satisfaction. Everyone at the dealership was friendly and supportive. D Renjit was my salesman. He kept in touch and seemed to genuinely care about my satisfaction. Everyone at the dealership was friendly and supportive. Definitely would recommend Charles Barker of Newport News. More
by thomas pitkin
Employees Worked With
Tony Rutherford, Renjit Oommen
June 01, 2016
Great Customer Service My sales consultant Renjit Oommen made the sale of my IS 250 smooth as possible. I would definitely purchase another Lexus in the future from this dea My sales consultant Renjit Oommen made the sale of my IS 250 smooth as possible. I would definitely purchase another Lexus in the future from this dealership. More
by Gfelton
Employees Worked With
Robert Speller, Renjit Oommen
