Priority Lexus Newport News

Great buying experience for our first Lexus! My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later when we drove our new car away, everyone was wonderful to work with, especially our superb sales rep, Mo Mayassi! Mo constantly strived to work every issue and answer every question and concern we had along the way and made us feel comfortable in the process—he is a consummate professional who puts people first and is the epitome of the definition of customer service – in fact, I looked up “customer service” in the dictionary and found Mo’s picture there:) Absolutely top-notch !! Mo was our main man but he had a great set of team mates helping him and us make the process flow smoothly: Kevin Morgan did a great job explaining all the technology and vehicle operations and he followed up with me yesterday on a few questions he promised to get back to me on—again, spot-on customer service! Tony Rutherford made the financial/business end of the experience a smooth process and was great explaining terms and conditions as well as service plans and other options/questions we had to wrestle with, in the easily understandable style of a seasoned pro – yet with the humor to (almost) make it a pleasure to sign our lives away :) ! Finally, Thomas Cahoon, provided the final touches that helped make all of your folk’s efforts come to fruition – everyone was not only extremely knowledgeable but had a warm sense of humor and made us feel at home --- as if we were part of a family instead of just working with a dealership – and that is a differentiator not lost on a customer and it especially made a very positive impact on my wife and me. Thanks again and look forward to continuing the relationship throughout our ownership of a great car from a five-star dealership family! Rich & Bunnie Gibaldi More

Great Experience at Dealership Thanks to MR Renjit Oommen me and my wife had a GREAT first time experience at Charles Barker LEXUS our purchase was at a great price very clean fac Thanks to MR Renjit Oommen me and my wife had a GREAT first time experience at Charles Barker LEXUS our purchase was at a great price very clean facility and great coffee nice expensive coffee machine. great staff helped us from beginning to end. More

Loved the whole experience! This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had de This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had dealing with Mohamad!!! Not once did he make us feel pressured or persuaded. He was very courteous, knowledgeable and professional. I would definitely purchase from this dealer again. More

New car purchase I love the way the people atCharles Barker Lexus in NN, VA work to satisfy customers. This is the second time I have bought from them. they gave me a I love the way the people atCharles Barker Lexus in NN, VA work to satisfy customers. This is the second time I have bought from them. they gave me a fair trade for my Venza and worked with the USAA buying service. I will be back, but not for a long, long time. I kept my last Lexus for 120,000 miles and it still looked new. Charles Barker is selling a great product and their service dept. is great. More

Outstanding Service I would like to praise MOHAMAD T. MAYASSI for his outstanding service. Since November 2014 I have purchased THREE Lexus vehicles from Mr. Mayassi. H I would like to praise MOHAMAD T. MAYASSI for his outstanding service. Since November 2014 I have purchased THREE Lexus vehicles from Mr. Mayassi. He has been extremely helpful and very professional in my dealings with him. He is friendly and seems to know exactly the vehicle I want. When I stopped by the dealership yesterday I had no intention of purchasing another Lexus.. He showed me a convertible and I bought it! He knows his customers and he knows how to make them feel important. Charles Barker is extremely lucky to have him. More

The "Mayassi Touch" Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combinatio Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combination. The principles surface from the second you encounter him. He assesses your needs: work, personal other sometimes special needs...e.g. transporting a disabled parent. The, customer interests, what does he/she want for these purposes, or needs: a "G" class or RX, maybe a sedan. Finally, what can the customer prudently sustain by way of financial burden: cash, loan, lease? Nothing pushed your way; he subtly lets the customer analyze his options, a choice made, he'll comment on it, maybe even suggest something else. I commend Charles barker for adding these talents to its Salesforce. Bob Lockwood Customer, May 2105 More

Valentino is fantastic! They have a large selection of cars and made the car buying experience very easy. This is a great dealership that offers you fair prices on fixed up u They have a large selection of cars and made the car buying experience very easy. This is a great dealership that offers you fair prices on fixed up used cars and new cars. I highly reccomend it. More

Sales and service Renjit Oommen did a great job helping us purchasing our car. He explained the process very well and answered all of our questions. He represented t Renjit Oommen did a great job helping us purchasing our car. He explained the process very well and answered all of our questions. He represented the company well. I would recommend him to others. We are already looking to buy our next vehicle from Lexus. More

Great customer service! Renjit made purchasing a car an enjoyable experience. The customer service provided was outstanding! Also thanks Tony you were GREAT! Take a moment to Renjit made purchasing a car an enjoyable experience. The customer service provided was outstanding! Also thanks Tony you were GREAT! Take a moment to stop by, you just may leave with a new car. More

Awesome sales/service I have purchased 5 cars in my lifetime and never has the customer service been as excellent as it is at Charles Barker Lexus, Renjit Oommen was my sal I have purchased 5 cars in my lifetime and never has the customer service been as excellent as it is at Charles Barker Lexus, Renjit Oommen was my sales associate and if u are looking for anyone that has your best interest at heart you should go down to Lexus and ask for him you will not be disappointed! Tell him Sherita sent you! :) More