Priority Lexus Newport News

Awesome, very quick This dealership was very helpful and delivered the ultimate first car buying experience. Rj helped me get threw the process very quickly and painless. This dealership was very helpful and delivered the ultimate first car buying experience. Rj helped me get threw the process very quickly and painless. On the other hand Kevin was very helpful in the process of learning the car. Thanks so much guys for making this experience memorable More

Great friendly dealership. I had a great experience purchasing a 2012 Lexus LS460 from Charles Barker Lexus in Newport News, VA. All of the employees were very friendly and hel I had a great experience purchasing a 2012 Lexus LS460 from Charles Barker Lexus in Newport News, VA. All of the employees were very friendly and helpful. Our car salesman, Mohamad Mayassi, was very service oriented and didn't try to pressure us at all. He is very people oriented and listens to what your issued are. Tony, the finance manager explained all of our options but said none of them were a good match for our situation. He then suggested that we consider leasing the next time we are in the market for another Lexus. Kevin the technology specialist explained all of the new technology that was different from our 2009 LS460 and programed our cell phones to work with the Lexus Bluetooth. He also helped us program our garage door opener to work with the LS460's buttons. So, if you are in the neighborhood looking to buy a new or used Lexus, don't hesitate to shop at Charles Barker Lexus. You won't be sorry. More

My new car buying experience. It was fun! The best automobile dealership in Hampton Roads, Virginia! Charles Barker Lexus, Newport News, Viginia. If you hate going to buy a new or used car, i The best automobile dealership in Hampton Roads, Virginia! Charles Barker Lexus, Newport News, Viginia. If you hate going to buy a new or used car, if you hate the haggling, if you hate being pressured, etc.; this is the place to go! Tim, our car salesman, is prompt, courteous, professional, informative and educative. It is obvious he and the entire staff care about their customers. They accommodate you, they work with you, and they realize this is more important than the business side of car selling. That's not to say they're not a well-run business just that they have the priorities in place to take care of their customers first and foremost. Tony, our finance manager, explained the Lexus financial, extended warranty and extended service plans available to us and their costs. We carefully reviewed all the extra products and declined. We had our own financing through our credit union. Tony did not try to pressure us into buying anything. Kevin, our technology specialist, taught us how to personalize the numerous electronic settings (navigation, climate, door locks, lights, etc.) that came with our navigation system. It is simply amazing all the things the system can do to include playing a DVD movie! The dealership is clean and beautifully decorated with many very interesting and unique items displayed throughout. They also use the latest state-of-art equipment and procedures in the service department. We bought a new 2015 Lexus RX450h. Bottom line - our car buying experience was actually fun! We ride with Charles! More

I'd have bought a new car even if I didn't need one Thomas Cahoon, Mohamad Mayassi, Kevin Morgan and Tony Rutherford just helped me purchase my first Lexus. I didn't know that buying a new car could b Thomas Cahoon, Mohamad Mayassi, Kevin Morgan and Tony Rutherford just helped me purchase my first Lexus. I didn't know that buying a new car could be such an enjoyable experience. This is a first class dealership because the people you deal with are extremely professional. They all seem to really care about my comfort. I have really never seen anything quite like it, I wish everything could be this easy. I love my new car and everything about the experience was .....perfect! Thank you. JW More

Lexus Customer for Life I bought my first vehicle from CB Lexus in Dec 2013. They made me feel comfortable and responded pleasantly to all my questions and concerns. Due to t I bought my first vehicle from CB Lexus in Dec 2013. They made me feel comfortable and responded pleasantly to all my questions and concerns. Due to the great experience I had with them before, I purchased another vehicle from CB Lexus in July 2014. The salesman was fairly new but still handled everything with true professionalism. I recently ran into the salesman about a week ago and he still remembered me despite it being a year later. He even remembered the exact car I traded in. Talk about the comfort of familiarity. I truly have nothing but good things to say about the folks and culture of exemplified over at the Charles Barker NNews Lexus dealership. I honestly believe that the 2 purchases I made at that dealership made me a Lexus customer for life. If I ever move to a different location I can only hope that the other Lexus dealerships follow suit. More

My buying experience Mohamad was a pleasure to deal with. He listened to what I wanted & delivered on his promises. I would highly recommend him to anyone who is looking t Mohamad was a pleasure to deal with. He listened to what I wanted & delivered on his promises. I would highly recommend him to anyone who is looking to buy a new or used Lexus. More

Charles Barker Lexus and Mohamad Mayassi are simply the best Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in ou Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in our experience. We worked with Mohamad Mayassi during our recent purchase - his courtesy, patience, knowledge and exuberance are amazing. He has earned our complete trust and our respect. He is indeed an outstanding ambassador for Charles Barker Lexus. We also worked with Kevin Morgan who is truly an expert in the exceptional technolory provided by Lexus, as well as Thomas Cahoon, Tony Rutherford, and Nancy Van Kylen. We are new to Lexus but we will be back - with product, service and people like this, there is simply no other option. Thank you Mohamad and everyone at Charles Barker! More

Service that not just meets your expectations---surpasses!! Purchased a NX 200t, June 8....my sales consultant, Renjit Oommen , made my day! Having been in retail management and buying, I was so impressed wit Purchased a NX 200t, June 8....my sales consultant, Renjit Oommen , made my day! Having been in retail management and buying, I was so impressed with his customer service skills...very informative, and professional. He bent over backwards to make our shopping experience enjoyable and informative. I would have loved to have had a sales associate like him.on my sales force.!!!!! Have told my neighbors and family members to go see him , when they are in the market for a car. THANKS FOR MAKING MY DAY!!!!!! Would like to thank Kevin Morgan for all his patients and assistance in getting me started..... (:) Everyone in the dealership greets you with a smile and friendly exchanges...when they see you they go out of their to make you comfortable...even in pasting.....atmosphere in dealership is friendly and warm....left dealership not only with a vehicle but a feeling that I have meet some exceptional people. More

Buying a Lexus from Charles Barker is a good experience Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions - The 'extras' that we want; e.g. paint protection, pre-paid maintenance - Staff listen to needs and values - Staff values our presence - Professional treatment and no gimmicks Starts with Mohamad who has been working with us for months as we got ready and made up our mind. Feel like he would turn Lexus upside down to find what we want and give us a straight offer. Tony finishes the sale with a degree of no-gimmick/professional approach that was appreciated and refreshing. Kevin adds the post-sale instruction with a friendly and effective manner. Add all this to the kind of service treatment ("They always make me feel like a queen." says my wife) we get we get from Lilly and its no wonder we are repeat customers. See y'all for number 4...many years in the future: too bad Lexus is such a reliable car. More

Kevin Morgan Kevin was extremely helpful for my wife and I. He answered all our questions and helped me understand the new Lexus and especially the updated Apps. Kevin was extremely helpful for my wife and I. He answered all our questions and helped me understand the new Lexus and especially the updated Apps. He is one of the best. More