Premier Volvo Cars Overland Park

Internet experience was excellent My wife was very interested in a new XC90, so we stopped by on a Sunday afternoon to check out some cars. After seeing what the various trim packages My wife was very interested in a new XC90, so we stopped by on a Sunday afternoon to check out some cars. After seeing what the various trim packages and looked like in person, she went online and "built" her perfect car. Turns out, that car just happened to be available in St. Louis. We called the dealer in St. Louis and that vehicle turned out to be a demo. Not the end of the world, but not ideal. My wife decided she wanted that car as it was exactly what she wanted as far as color and equipment. I received a follow-up from Premier and let them know she found the exact car she wanted in St. Louis, it was a demo, and she decided she was going to purchase there. At that point Premier stepped up on a car with significantly more equipment, and my wife saw the value in it compared to the demo so she decided to purchase one locally. The entire transaction was handled online, and professionally. And, she is now driving her new XC90 from Premier. More

Wonderful Service Devin Barr provided excellent service when I took my 04 S60 in recently. He went above and beyond for me finding coupons. I highly recommend. Devin Barr provided excellent service when I took my 04 S60 in recently. He went above and beyond for me finding coupons. I highly recommend. More

70,000 mike check Premier Volvo has very courteous employees. Ry does a great job of informing us what services are needed. He also does an excellent job of keeping u Premier Volvo has very courteous employees. Ry does a great job of informing us what services are needed. He also does an excellent job of keeping us informed of any issues and when our car will be ready to pick up. More

I received the best service Zack was really nice . I dropped off my car for oil change and I needed a ride back to work. He made sure that I got a ride to work and later sent som Zack was really nice . I dropped off my car for oil change and I needed a ride back to work. He made sure that I got a ride to work and later sent someone to pick me up. Both drivers were very professional and I must say I was impressed. After the oil change they washed my car and vacuumed the inside!! This was just amazing. I left there a very happy customer. Thank you Zack and your team! Keep up the excellent work. More

If they owe you a refund or rebate...look out! For two and one half months Premier Volvo has owed me a refund on the extended warranty for my trade-in, and despite my best efforts, I have not r For two and one half months Premier Volvo has owed me a refund on the extended warranty for my trade-in, and despite my best efforts, I have not received it. On June 10, 2019, I traded in my S60 PoleStar for an S90. I was told by the salesman that I would receive a refund on the S60 warranty of around $1000. As we completed the paperwork for the trade, the finance manager also said I would be receiving a refund in approximately the same amount, but the exact figure was unknown, and he would have to work on it. For four weeks after the purchase, I called numerous times, and went in to see the finance manager in person twice. During one in-person visits he provided a written estimate of $1200+. After not receiving a call from him for several days, I called in and was told “he no longer works here”. I then went in to see the general manager, Jimmy Loveland. This was a little more than six weeks ago. He said he was temporarily handling finance, so I gave him copies of all relevant paperwork, and to the best of my knowledge he was taking care of it. It’s been more than two and one half months, I have received zero calls, and have no idea why I cannot get the refund. This is not the first negative experience I’ve had with this dealership. In February 2017, I bought an XC90 and the S60 PoleStar at the same time. I rolled taxes/tags/title money into the payments for the S60, and the dealer (Overland Park Volvo) was to cut me a check for that amount. Shortly after buying the 2 cars I was told the dealership had changed hands and was now Premier Volvo. For several weeks I called and went to the dealership to have the finance manager take care of this, but in the end, as I had heard nothing, I called in and was told “he no longer works here”. I went in to see the new general manager, Jimmy Loveland. Eventually, I did receive the money I was owed. At the time, although aggravated, I chalked the whole thing up to the changeover of dealerships. I could not have been more wrong. I had a great relationship with the salesman in 2017, Norbert Love. He was a gentleman and low pressure salesman. Stan Stewart was the salesman in 2019, and he appeared to be a good person. Zack Stone in the service department has also been excellent for all scheduled maintenance and repairs. I have bought three Volvos at this dealership (if you include when it was OP). I have no idea why a dealership would sacrifice future sales by acting this way. Not only will they lose my business in the future, they will also lose everyone I know, and anyone who comes up and says “great car…where did you get it!?” I cannot in good conscience send anyone there. More

Awesome/seamless The Premier Volvo team’s professionalism and the personal attention they give each customer is unparalleled. They are patient and accommodating and wa The Premier Volvo team’s professionalism and the personal attention they give each customer is unparalleled. They are patient and accommodating and want to give you the best deal they can! I highly recommend!!!! More

Good old car My Volvo has been low maintenance all the years I have owned it. I can rely on Premier Volvo to maintain it well. My Volvo does not require frequent My Volvo has been low maintenance all the years I have owned it. I can rely on Premier Volvo to maintain it well. My Volvo does not require frequent repairs. It is a joy to own and nice to know there is a good service dealer nearby. More

Excellent staff at Premeir Volvo & great place to find a car We were looking for a cross over SUV and came to Premier. Ron G was awesome and showed us several vehicles to help make decision. When it came to to We were looking for a cross over SUV and came to Premier. Ron G was awesome and showed us several vehicles to help make decision. When it came to to purchase there was no pressure and delivery went smooth. We found a great Volvo and will enjoy for years to come. More

Meaningful Connections Matter The service provided is well above average. The remodel of the complex is a long awaited plus. Stan the salesman in the Overland Park location h The service provided is well above average. The remodel of the complex is a long awaited plus. Stan the salesman in the Overland Park location has been a part of my family’s car buying journey for over 15 years. Meaningful Connections Matter! More

On-time Follow Up Devin kept me informed throughout my service process, even remembering my travel schedule so that my car would be ready when I arrived from my weekly Devin kept me informed throughout my service process, even remembering my travel schedule so that my car would be ready when I arrived from my weekly work travel! I’ve owned a Volvo since 1996 and it is the consistent service experience that makes me return. I also appreciate the rest of the service team—always friendly and helpful to who ever comes into the area. More