Preferred Ford of Grand Haven

Chris and the rest of the sales team are absolutely amazing. They were extremely helpful at every step of the process, answered all my questions, never made me feel pressured and even after my purchase amazing. They were extremely helpful at every step of the process, answered all my questions, never made me feel pressured and even after my purchase has been completed, they continue to help me and take their time teaching me how to use and understand features on my vehicle. For anyone who is looking for a place that goes out of their way to make life long customers, this is the place to go. More

The new car market is difficult currently, but unless you have a previous relationship with the dealership good luck. They will sell it out from under you have a previous relationship with the dealership good luck. They will sell it out from under you More

We worked with Tee to get our tow vehicle truck. He was fantastic. Thanks so much T. fantastic. Thanks so much T. More

Tee in sales did an excellent job helping me with my new truck needs. Thanks Tee. Tim truck needs. Thanks Tee. Tim More

I had the best experience buying a car from here, the salesman was really helpful, he answered all my questions and delivered the car to me. Thanks Chris Swain I would refer you to friends and family to salesman was really helpful, he answered all my questions and delivered the car to me. Thanks Chris Swain I would refer you to friends and family to buy a car from. More

Big Josh is amazing!I have purchased many cars and Big Josh is amazing! I have purchased many cars and trucks over the years. I have to say Big Josh is by far the best I have ever dealt with. THANKS Big Josh is amazing! I have purchased many cars and trucks over the years. I have to say Big Josh is by far the best I have ever dealt with. THANKS BIG JOSH More

Great location, easy to get to. Clean dealership. Chad "Ducky" Gitchell is so friendly. No hard sell. When I finally am going to buy a van for my daughter, I'll be back. The experience was "just ducky". "Ducky" Gitchell is so friendly. No hard sell. When I finally am going to buy a van for my daughter, I'll be back. The experience was "just ducky". More

Big Josh is the best. Very knowledgeable and trustworthy. I highly recommend him as your salesman of choice. I highly recommend him as your salesman of choice. More

I live 3 hours away from the dealership and my car was delivered to me in an unacceptable condition. The alignment was visibly off upon driving and the car had an intense smoke odor. I obtained a report p delivered to me in an unacceptable condition. The alignment was visibly off upon driving and the car had an intense smoke odor. I obtained a report prior to purchasing stating that maintenance and inspection (including a wheel alignment and brake work) had already been performed. However, upon taking the car to my own dealership they stated that most of the report was either inaccurate or completely false. I came out of pocket for repairs and was only reimbursed a third of what I paid. I would not recommend this dealership at all. More

Ford is not my true pick of vehicle as I am a Chevy girl, however, I didn't choose a Chevy as the sales folk were less than tasteful in their tactics at the dealership in Grand Haven. (Pushy to say the least however, I didn't choose a Chevy as the sales folk were less than tasteful in their tactics at the dealership in Grand Haven. (Pushy to say the least). On that note, I took a look at several other vehicles including Mazda, Kia, Toyota, Ford - from this area and surrounding areas. Chad "Ducky" Gitchel was the salesperson I dealt with at Preferred Ford in Grand Haven. He was just awesome! I don't think I've ever met a more helpful and polite salesperson before. He brought vehicles to my home for me to test drive, had paperwork on them for me, worked out numbers and had them all in hand when he arrived with the vehicle. He targeted everything I was looking for in a vehicle that I had requested. I surely cannot say the man is not thorough. In the end, despite all of his hard work, I decided to lease a different car from another dealership. He was supportive of my decision and I truly feel he has the customer's best interest at heart and he will make the best deal for you as he possibly can at all times. He knows the decision is yours, and it is a big one. I guarantee when my lease is up I will be going to visit Ducky first thing. As to a downside, they need to work on parking for customers in their lot. I am disabled and the one time I was there they had new trucks parked so they were blocking all of the handicapped parking spots. More