Pohanka Toyota of Salisbury

Scam Artist This has to be by far one of the worst dealerships I've ever dealt with and I'm so thankful that I didn't purchase from them. Here's my story...I sta This has to be by far one of the worst dealerships I've ever dealt with and I'm so thankful that I didn't purchase from them. Here's my story...I started talking with my sales guy over the phone about a vehicle that I was interested in purchasing. We ended up discussed pricing over the phone since I really didn't want to drive 3 hours for nothing. The good news was we agreed on a price of the vehicle quickly but the bad news was we didn't agree on the trade in value. I informed him that CarMax had offered me 1k more than they did ( appraisal in hand) which his boss who agreed to match. At this point I'm back to being very interested in purchasing this vehicle. As I'm getting ready to start my journey, I call my sales guy to let him know that I'm on the way. No answer and no call back...I called him again when I'm an hour out and nothing. Traffic ended up being a mess so unfortunately I had to turn around as I wouldn't make it before the dealership closed. Next morning I call him a few times to confirm pricing and no answer, no call back. Finally demanding that I speak with my sales guy before the long drive, he picks up the phone and informs me that the vehicle price went up $800 since my vehicle trade in value went up $1000. I said that's not at all what you told me over the phone yesterday and we had an agreement. He came back with " sorry someone is here to buy the truck as we speak but If the deal falls through, I can let you know". Needless to say, this dealership is crooked and I highly recommend you purchase from a reliable place, not these SCAM ARTIST More

Three Strikes! I have had nothing but issues with Pohanka from the beginning. When I made the decision to buy my 2015 Toyota Carolla, the dealer who was selling me t I have had nothing but issues with Pohanka from the beginning. When I made the decision to buy my 2015 Toyota Carolla, the dealer who was selling me the car said "just between us girls, why don't you look at this other car". I was annoyed but kindly told him no thank you. After I went through the purchasing process, I was ready to leave and noticed that there was no license plate on the front of the car. The dealer told me that MD has a new law that if there is no bracket, there is no need to put one on the car. Two days later, I was cruising with my two boys (4 and 1 at the time) and I was pulled over by the police for not having my plate on the front of my car (strike 1). Months later, I get a notice in the mail that the bank was going to put a lien on my car because Pohanka did not put them as the loan holder on the title (strike 2). On Saturday, I took my car in to get an oil change. I was irritated that they did a tire rotation without asking me and then charged me for it anyway. On top of that they had a laundry list of random things that they "recommend" me have done. I declined everything but an air filter and the oil change (but still not mention of rotating my tires). The next day when I drove my son to the doctors, my wheels were vibrating so badly I couldn't hear him talking to me from my back seat. So, I took it back in and asked them to take a look. After waiting an hour, I was told that essentially I needed four new tires. I was furious! I explained that my car wasn't doing that when I brought it in and it had to be something they did to make the tires vibrate like they were and that I was absolutely NOT going to buy four new tires. He told me that they would put the tires back the way they were before they touched them on Saturday. I allowed them to do it even though in the back of my mind I didn't know what difference it would make if they were SO bad! When he came out to give me my keys I asked him if he was going to refund my money from the original rotation, since I didn't ask for it to be done. He smiled and told me that he had to charge me and that I was lucky he wasn't charging me for the "unrotation". I couldn't believe what he was saying and at this point I had, had enough. I said "Well, that certainly is nice of you....but I won't be coming back!" My suggestion, don't buy from them and don't go to their service department. They will find any way to rip you off! More

Purchase of used vehicle I purchased my FJ Cruiser from Pohanka Toyota last month. It was a great experience!! Patrick Branon was wonderful. I told him what I wanted and nee I purchased my FJ Cruiser from Pohanka Toyota last month. It was a great experience!! Patrick Branon was wonderful. I told him what I wanted and needed in a vehicle. I wanted something I could go on the beach with, and a bit rugged for me and my dogs. He helped me pick out the perfect car, he didn't try to sell me something I didn't want. He was very easy and pleasant to work with. He knew all the features on the car and even set my Bluetooth. The manager Thurman gave me an Excellent deal. There was none of the usual back and forth business, he offered me a fare deal right out of the gate. The finance manager Rachel was very knowledgeable, fast and efficient. The process was less then 2 hours from start to finish. I would definitely recommend this dealerships!! More

5 Star lost ground to 3 star on title work and tags. Our salesperson Trevor Howard treated us very well and we were happy with our deal on a used 2015 Highlander. Our problems began when our temp MD ta Our salesperson Trevor Howard treated us very well and we were happy with our deal on a used 2015 Highlander. Our problems began when our temp MD tags were to run out in 5 days. I called Tyreas Ballard and was told they needed a check for the special DE tags. I took off work to resolve issue. I informed her, no check was needed for Reg tags, She assured me they could walk thru and overnight my special order tags ( Same number but Black and white stainless) and I would have them Friday, THEY NEVER ARRIVED. On Monday I called DMV and was told Pohanka did title work and had my Reg tags in hand on THURSDAY, THEY NEVER CALLED TO GIVE ME THE OPTION OF PICKING THEM UP!! When I called on Monday I was told they were in the mail THIS IS THE 4th DAY VEHICAL CANNOT BE DRIVEN So i have a 2015 highlander sitting in my driveway that we can't drive, and it seems no one cares... More

Nice looking place but they jerked me around a bit. I saw my dream car(red 2012 TT FJ Cruiser) on their website in February of 2015 on a Friday and was there the next day to hopefully get it. The salesp I saw my dream car(red 2012 TT FJ Cruiser) on their website in February of 2015 on a Friday and was there the next day to hopefully get it. The salesperson,Suzanne although very nice seemed like she was a newbie and struggled with answering some basic questions which I can't really blame her for inexperience. Overall I was treated quite nicely but they offered a laughable amount for my trade-in which we finally came to an agreed price and as all dealerships do they tried to tack on extras that I really didn't need and promptly refused. After doing research the price I paid was very fair considering it was a very limited edition with relatively low mileage for an FJ. I would recommend them but like all car dealerships keep your eyes wide open and your BS meter on high gear. More

Worst place to ever buy a car!!! Everyone and i mean everyone there is rude with ZERO communication to clients! I puchased a defected car from them 10days ago i have been in there 3times, to have it eas everyone there is rude with ZERO communication to clients! I puchased a defected car from them 10days ago i have been in there 3times, to have it easily repaired! Everytime im there my wait time is 3-6 hours!!! Plus, i have a 2 yr old with me! And they dont tell me whats going on! xxx!!! They are all lazy & rude people! I am ready to return the xxxx car and tell them to shove it! There are better places out there to puchase a car. Very untrustworthy dealership! They cant buy my trust back. I am very discouraged. More

My name is Robert Kenney and I just want to say that My name is Robert Kenney and I just want to say that after numerous car purchases over the years I have found a dealership for life. I had the bes My name is Robert Kenney and I just want to say that after numerous car purchases over the years I have found a dealership for life. I had the best experience at Pohanka Toyota of Salisbury. The complete professionalism of my experience was great. My salesperson went far beyond their duties to get me the best price for my trade and found me the perfect new car for my needs. Even while waiting to complete my deal was a first class experience in the show room that has all the comforts of home. Everyone involved in my purchase made this a wonderful painless fast experience. Highly recommend this auto group to anyone looking for a new or used car. More

I had a new battery installed in my 2009 Venza. What I am about to say might seem very minor to you but I am a detail person and I always check the work performed. The technician did n0t take the time to cle about to say might seem very minor to you but I am a detail person and I always check the work performed. The technician did n0t take the time to clean off the battery acid from the old battery off the hold down clamp of the battery. This might seem minor,but not to me. For the price of $99.00,this should have been done. This is why I did not rate this experience as "GREAT" More

Today's visit and every visit are excellent. Always greeted with a smile, always kind and pleasant. The waiting area is always clean and offers refreshments. Pohanka's employees are always kind and ple greeted with a smile, always kind and pleasant. The waiting area is always clean and offers refreshments. Pohanka's employees are always kind and pleasant. More

The service is great and everybody is very friendly and helpful. I'll be back for my next service in about four month. Till then, Trudy J. helpful. I'll be back for my next service in about four month. Till then, Trudy J. More