This dealership likes to trick people and con them out of their money. don't trust them.

I was going to get a car here but needed more time to fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few other things- so the sales manager let us put the car ON HOLD to think about it a bit until the following day, he told us it is FULLY refundable, and told us we are NOT obligated anything if we wish to not continue with the contract/purchase. They are taking forever with the refund. They told us a refund was issued at like, the start of this month, how long will it take? Until the end? Next month??? Not to mention it felt like constant pressuring there, especially when we returned the following day to let them know we won't, and cant, continue the purchase, kept asking why why why, kept showing other cars, had other people join in the conversation, yall dont know what NO is? Yall never had deals fall through? A part from the huge pressuring feeling of the second day (and Lil of first) I truly hope the refund is actually underway and its just taking a bit to process in their system and return to us. It was cash, and it is a lot. Maybe..stay away from here- Oh and like to mention there seems to be miscommunication here, this one person was a bit rude.

Worst service experience of my life! The communication from the service advisors was horrible. I have dealt with Toyota, in Salisbury, for over a decade and after this fiasco, and I will never go back, neither will any of my family, friends, or co-workers seeing what I had gone through. A clutch replacement is not a small job, I realize that, but it took 2 months for the the job. I had to constantly call for updates and when I did, I would either be hung up on, sent to voicemail, or just plain disregarded. Yes, I got a loaner but being responsible for a vehicle that wasn't mine, for 7 weeks, just made me uneasy. I spoke with the service director, after a week of lack of communication, and was told the service manager would contact me, he never did. The one service advisor was pleasant enough, but clueless. The other was just rude and dismissive from day one. Funny thing was, when I was in the service center, after two weeks, to get answers, there were 2 other customers complaining about the lack of communication. As a manager myself, I would never treat any customer the way I was treated from service center.

Called the service department with questions regarding my 2016 Tacoma and was put on hold for 35 minutes. With no one once checking in with me to let me know what was going on or that they were still researching my questions. Terrible customer service. Would not recommend.

On or about 7/23/2025 I traded my 2016 jeep Sarah in on a Toyota tacoma 2023 FINANCIALED BY DELONE. MY CITI CUSTOMER CASH CARD WITH 9K LIEN WAS PAID OFF WITH ABOUT 4K SENT TO ME IN THE MAIL.. ON OR ABOUT 7/25/2025 I was RECONTACTED not WITH Delone but with LANGLEY. SOME HOW MY CITI CUSTOM CASH CARD WAS REFINANCED TO THE ORGINAL LOAN WITHOUT THE CAR LIEN? IN OTHERWORDS THE LIEN ON MY JEEP WAS REPLACED WITH 4K LOAN? Meaning the 4k received in the mail was taken away and place back on my credit card and my Jeep was stolen? Or words to that effect...

Just make sure you shop around before you make a deal. My quoted price was $4000 higher than another dealer that I bought a car from.