Pohanka Toyota of Salisbury

Excellent customer service, Cody shupe was a great salesman and got us exactly what we were looking for. salesman and got us exactly what we were looking for. More

Bought my second vehicle from James Turner in October 2025 best experience every 5 stars hands down..If you wanna ride pull up and ask for Mr Turner... 2025 best experience every 5 stars hands down..If you wanna ride pull up and ask for Mr Turner... More

Great experience on both purchases in a years time. .James Turner 5 star all day .James Turner 5 star all day More

Sold me a bmw that should have had a software update warranty was run out basically they sold they knew nothing about cause it would have been done prior to sale and management does not want to own up t warranty was run out basically they sold they knew nothing about cause it would have been done prior to sale and management does not want to own up to it DO NOT BUY A CAR THERE HORRIBLE EXPERIENCE! More

Great service. Got me a loaner car so didn’t miss work. Insured work was done in timely manner and didn’t try to pressure me into getting things that were jnnecessa Got me a loaner car so didn’t miss work. Insured work was done in timely manner and didn’t try to pressure me into getting things that were jnnecessary More

What a pleasure working with Caleb Kline. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. More

I had the pleasure of working with Ryan for my oil change service. He made sure to have my car in and out in no time! Along with very good prices. Will definitely be back to Pohanka Toyota for my services. service. He made sure to have my car in and out in no time! Along with very good prices. Will definitely be back to Pohanka Toyota for my services. More

I was going to get a car here but needed more time to fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few ot fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few other things- so the sales manager let us put the car ON HOLD to think about it a bit until the following day, he told us it is FULLY refundable, and told us we are NOT obligated anything if we wish to not continue with the contract/purchase. They are taking forever with the refund. They told us a refund was issued at like, the start of this month, how long will it take? Until the end? Next month??? Not to mention it felt like constant pressuring there, especially when we returned the following day to let them know we won't, and cant, continue the purchase, kept asking why why why, kept showing other cars, had other people join in the conversation, yall dont know what NO is? Yall never had deals fall through? A part from the huge pressuring feeling of the second day (and Lil of first) I truly hope the refund is actually underway and its just taking a bit to process in their system and return to us. It was cash, and it is a lot. Maybe..stay away from here- Oh and like to mention there seems to be miscommunication here, this one person was a bit rude. More

This dealership likes to trick people and con them out of their money. don't trust them. their money. don't trust them. More

Worst service experience of my life! The communication from the service advisors was horrible. I have dealt with Toyota, in Salisbury, for over a decade and after this fiasco, and I wi The communication from the service advisors was horrible. I have dealt with Toyota, in Salisbury, for over a decade and after this fiasco, and I will never go back, neither will any of my family, friends, or co-workers seeing what I had gone through. A clutch replacement is not a small job, I realize that, but it took 2 months for the the job. I had to constantly call for updates and when I did, I would either be hung up on, sent to voicemail, or just plain disregarded. Yes, I got a loaner but being responsible for a vehicle that wasn't mine, for 7 weeks, just made me uneasy. I spoke with the service director, after a week of lack of communication, and was told the service manager would contact me, he never did. The one service advisor was pleasant enough, but clueless. The other was just rude and dismissive from day one. Funny thing was, when I was in the service center, after two weeks, to get answers, there were 2 other customers complaining about the lack of communication. As a manager myself, I would never treat any customer the way I was treated from service center. More