Pohanka Toyota of Salisbury

Outstanding sales experience. From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recom From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recommend her highly to any new or existing Pohanka customer More

Marcus and Hunter were first class! I'll keep coming back to Pohanka because of if this team. I'll keep coming back to Pohanka because of if this team. More

Worst car buying experience I could have possibly imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat th imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat that at 11%. I decided to finance through them because they beat the APR I acquired already. But then come time to set put payments it's 13.14% apr not the 11% I was told. They then messed up my credit by running a hard inquiry with out my permission. I asked why is hasn't been taken care of and the reply I got from Kevin C in finance that "the letter has been "drafted" but that doesn't mean it's been sent. If he was a true customer service driven person this situation shouldnt have happened in the 1st place. and i get people make mistakes but i would have taken care of it IMMEDIATELY if I was in his shoes. That's just finance... it was a mess from salesman conner up to their boss kevin More

Jimmy was the best! ! He got me into the 4RUNNER I love. The whole team was great!! ! He got me into the 4RUNNER I love. The whole team was great!! More

Arron my sales person told me he would get me second key he didn’t and doesn’t respond to my calls sorry my next cat won’t be bought at Pohanka toyota he didn’t and doesn’t respond to my calls sorry my next cat won’t be bought at Pohanka toyota More

Lied the whole process. I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about inter I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about interest rate. Then I called I paid 27 I owe that where’s the 12000 I paid still more then anywhere else. And I was family… don’t do it! Then said they lost money , I wanted to leave and they insisted on shipping this van I didn’t like it, they wanted the sale by any cost all for 100. Horrible con artists don’t believe one word. Every day is a new story oh and it’s completely normal to buy a car and get no paperwork it’s been months this is normal they marked up the price of the man and they pocket it to $10,000. It’s not rockin science. I was riding a bicycle they saw I was kind of desperate vulnerable a woman and they got me . More

I bought my truck from there, since Toyota has amazing cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl cou cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl couldn’t even sit up in her chair to talk to us. They said my wife needed a new tire and they couldn’t find the leak when I showed them where the nail was. They checked everything was great in my truck but in 60,000 miles they had not changed an air filter or cabin air filter , I had a slack tire, and one of my windshield wipers were stripped but they check it was all ok. They said my sister denied a test due to her check engine light which was a lie the girl said the manager said she didn’t need that test just nothing but a bunch of liars. They let some unqualified kid work on my truck and unqualified was their words not even mine More

Collison center work is good but dealing with their management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spo management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spoken to unprofessionally and quite rude. Despite that we sent another vehicle to be fixed. I tried their complaint hotline but honestly it was worthless and the manger never called me back as I was told they would. It must have gotten through to the person because I received a fairly scathing email telling me to "feel free to find another collision company." That's exactly what I'm going to do. More

Terrible customer service. They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what the tech broke. 25 year customer and they treated me like xxxx. This place has changed and not for the good. More

Horrible customer service with Mari in the Service department. She is absolutely rude and very negative to deal with. department. She is absolutely rude and very negative to deal with. More