Pohanka Toyota of Salisbury

I will forever share my horrible experiences with Pohanka Toyota and their management. In particular William (Fraud Scheme) Toadvine. This particular manager of Toyota has on more than one occasion been invo Toyota and their management. In particular William (Fraud Scheme) Toadvine. This particular manager of Toyota has on more than one occasion been involved in Fraud schemes including defrauding banks, credit unions, and innocent consumers. Yet Sandy Fitzgerald (the owner) continues to employ this individual in the same space he continues to prey on even knowing the type of person she employs. Widely stated because he owes her quite a bit of money from his joint venture with Pohanka known as "Dream Cars" in Delmar Maryland. So not only did this individual get investigated by the FBI numerous years ago in SC, he then came to Maryland area doing the same thing. Selling vehicles with no title, causing ppl financial ruins. His practices at Toyota and the way customers get treated by him are disgusting. Yesterday I was verbally assault And cursed at over the phone and management thinks it’s actually ok. There is no accountability in that store. There is no way I’d ever do business with this store again. I wouldn’t let them change the air in my zero turn! Go elsewhere. Beware! Just look up William Toadvine and if you’re a local the name Dream Cars should be very familiar. STAY AWAY! I will be reaching out to the licensing agencies for the state that govern the licenses for sales that allow the way they conduct business in regards to financial transactions done by the individual while holding the back ground that he does . More

Tried to purchase a car from out-of-state and could NOT get answers to the simplest questions. 1) how much is shipping? 2) do you collect sales taxes for TX? Kevin Estes is WORTHLESS as a salesman & th get answers to the simplest questions. 1) how much is shipping? 2) do you collect sales taxes for TX? Kevin Estes is WORTHLESS as a salesman & then Issac took over who wasn’t much better. OVER TWO WEEKS JACKING WITH THESE GUYS, found out car had sold & Issac promised to use his resources to find another one. NOPE! JUST AVOID & go somewhere else! More

Sales people were great. Purchase was quick and easy. Will do business again. Highly recommend. Purchase was quick and easy. Will do business again. Highly recommend. More

Outstanding sales experience. From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recom From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recommend her highly to any new or existing Pohanka customer More

Marcus and Hunter were first class! I'll keep coming back to Pohanka because of if this team. I'll keep coming back to Pohanka because of if this team. More

Worst car buying experience I could have possibly imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat th imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat that at 11%. I decided to finance through them because they beat the APR I acquired already. But then come time to set put payments it's 13.14% apr not the 11% I was told. They then messed up my credit by running a hard inquiry with out my permission. I asked why is hasn't been taken care of and the reply I got from Kevin C in finance that "the letter has been "drafted" but that doesn't mean it's been sent. If he was a true customer service driven person this situation shouldnt have happened in the 1st place. and i get people make mistakes but i would have taken care of it IMMEDIATELY if I was in his shoes. That's just finance... it was a mess from salesman conner up to their boss kevin More

Jimmy was the best! ! He got me into the 4RUNNER I love. The whole team was great!! ! He got me into the 4RUNNER I love. The whole team was great!! More

Arron my sales person told me he would get me second key he didn’t and doesn’t respond to my calls sorry my next cat won’t be bought at Pohanka toyota he didn’t and doesn’t respond to my calls sorry my next cat won’t be bought at Pohanka toyota More

Lied the whole process. I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about inter I gave 10000 down and they are not 31,000 anywhere but claim I got their price. Across street newer and 23000. Never got paperwork. Lied about interest rate. Then I called I paid 27 I owe that where’s the 12000 I paid still more then anywhere else. And I was family… don’t do it! Then said they lost money , I wanted to leave and they insisted on shipping this van I didn’t like it, they wanted the sale by any cost all for 100. Horrible con artists don’t believe one word. Every day is a new story oh and it’s completely normal to buy a car and get no paperwork it’s been months this is normal they marked up the price of the man and they pocket it to $10,000. It’s not rockin science. I was riding a bicycle they saw I was kind of desperate vulnerable a woman and they got me . More

I bought my truck from there, since Toyota has amazing cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl cou cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl couldn’t even sit up in her chair to talk to us. They said my wife needed a new tire and they couldn’t find the leak when I showed them where the nail was. They checked everything was great in my truck but in 60,000 miles they had not changed an air filter or cabin air filter , I had a slack tire, and one of my windshield wipers were stripped but they check it was all ok. They said my sister denied a test due to her check engine light which was a lie the girl said the manager said she didn’t need that test just nothing but a bunch of liars. They let some unqualified kid work on my truck and unqualified was their words not even mine More