Pohanka Toyota of Salisbury

What a pleasure working with Caleb Kline. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. More

I had the pleasure of working with Ryan for my oil change service. He made sure to have my car in and out in no time! Along with very good prices. Will definitely be back to Pohanka Toyota for my services. service. He made sure to have my car in and out in no time! Along with very good prices. Will definitely be back to Pohanka Toyota for my services. More

I was going to get a car here but needed more time to fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few ot fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few other things- so the sales manager let us put the car ON HOLD to think about it a bit until the following day, he told us it is FULLY refundable, and told us we are NOT obligated anything if we wish to not continue with the contract/purchase. They are taking forever with the refund. They told us a refund was issued at like, the start of this month, how long will it take? Until the end? Next month??? Not to mention it felt like constant pressuring there, especially when we returned the following day to let them know we won't, and cant, continue the purchase, kept asking why why why, kept showing other cars, had other people join in the conversation, yall dont know what NO is? Yall never had deals fall through? A part from the huge pressuring feeling of the second day (and Lil of first) I truly hope the refund is actually underway and its just taking a bit to process in their system and return to us. It was cash, and it is a lot. Maybe..stay away from here- Oh and like to mention there seems to be miscommunication here, this one person was a bit rude. More

This dealership likes to trick people and con them out of their money. don't trust them. their money. don't trust them. More

Worst service experience of my life! The communication from the service advisors was horrible. I have dealt with Toyota, in Salisbury, for over a decade and after this fiasco, and I wi The communication from the service advisors was horrible. I have dealt with Toyota, in Salisbury, for over a decade and after this fiasco, and I will never go back, neither will any of my family, friends, or co-workers seeing what I had gone through. A clutch replacement is not a small job, I realize that, but it took 2 months for the the job. I had to constantly call for updates and when I did, I would either be hung up on, sent to voicemail, or just plain disregarded. Yes, I got a loaner but being responsible for a vehicle that wasn't mine, for 7 weeks, just made me uneasy. I spoke with the service director, after a week of lack of communication, and was told the service manager would contact me, he never did. The one service advisor was pleasant enough, but clueless. The other was just rude and dismissive from day one. Funny thing was, when I was in the service center, after two weeks, to get answers, there were 2 other customers complaining about the lack of communication. As a manager myself, I would never treat any customer the way I was treated from service center. More

Called the service department with questions regarding my 2016 Tacoma and was put on hold for 35 minutes. With no one once checking in with me to let me know what was going on or that they were still resear 2016 Tacoma and was put on hold for 35 minutes. With no one once checking in with me to let me know what was going on or that they were still researching my questions. Terrible customer service. Would not recommend. More

On or about 7/23/2025 I traded my 2016 jeep Sarah in on a Toyota tacoma 2023 FINANCIALED BY DELONE. MY CITI CUSTOMER CASH CARD WITH 9K LIEN WAS PAID OFF WITH ABOUT 4K SENT TO ME IN THE MAIL.. ON OR ABOUT Toyota tacoma 2023 FINANCIALED BY DELONE. MY CITI CUSTOMER CASH CARD WITH 9K LIEN WAS PAID OFF WITH ABOUT 4K SENT TO ME IN THE MAIL.. ON OR ABOUT 7/25/2025 I was RECONTACTED not WITH Delone but with LANGLEY. SOME HOW MY CITI CUSTOM CASH CARD WAS REFINANCED TO THE ORGINAL LOAN WITHOUT THE CAR LIEN? IN OTHERWORDS THE LIEN ON MY JEEP WAS REPLACED WITH 4K LOAN? Meaning the 4k received in the mail was taken away and place back on my credit card and my Jeep was stolen? Or words to that effect... More

Just make sure you shop around before you make a deal. My quoted price was $4000 higher than another dealer that I bought a car from. My quoted price was $4000 higher than another dealer that I bought a car from. More

🚫 Unethical treatment and dishonest handling of my signed offer. I came to this Toyota dealership to sell my vehicle, and I was previously given a written, signed offer of $25,000 by one of their s signed offer. I came to this Toyota dealership to sell my vehicle, and I was previously given a written, signed offer of $25,000 by one of their salespeople. I returned with that signed offer and handed it to another rep, who gave it to the manager. Without warning, the manager confiscated and shredded the document — claiming it “belonged to them” and that I should have never received it. When I asked the manager for his name and phone number, he told me he was “Rob Paul” and gave me a number—only for me to later discover his real name is “Ryan DeVage” (Sales Manager) and that the contact info he provided was false. I was stunned — not only was this offer issued to me voluntarily, but I had every legal and ethical right to retain it. When I calmly asked for an explanation, I was met with dismissiveness and borderline hostility. The manager repeatedly insisted it was “their paper” and “their policy,” refusing to acknowledge my rights as a customer. I had to escalate to a higher manager “Kaleb Cline” (General Sales Manager) across the street, who eventually told me to go back and retrieve the document — which, at that point, they claimed had already been destroyed. Only after pressure was I finally handed the paper back. The entire situation was unprofessional, unethical, and deeply concerning. This dealership’s behavior toward me — a serious, respectful customer — shows a total disregard for consumer rights and transparent business practices. Unless management takes accountability and addresses this issue directly, I will be filing complaints with the Maryland Motor Vehicle Administration (MVA) and the Maryland Attorney General’s Consumer Protection Division. Customers deserve honesty, not manipulation, especially from a Toyota-branded dealership. More

Stay away! Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect me and insult my intelligence. Save your time and go to a reputable dealer. Brian Shirey Seaford, Delaware More