Pohanka Toyota of Salisbury

Collison center work is good but dealing with their management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spo management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spoken to unprofessionally and quite rude. Despite that we sent another vehicle to be fixed. I tried their complaint hotline but honestly it was worthless and the manger never called me back as I was told they would. It must have gotten through to the person because I received a fairly scathing email telling me to "feel free to find another collision company." That's exactly what I'm going to do. More

Terrible customer service. They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what the tech broke. 25 year customer and they treated me like xxxx. This place has changed and not for the good. More

Horrible customer service with Mari in the Service department. She is absolutely rude and very negative to deal with. department. She is absolutely rude and very negative to deal with. More

Had the worst experience of customer service at Pohanka Toyota of Salisbury.I called the Corporate number spoke with the General Manager of Pohanka Toyota of Salisbury.I wrote a review .The response to the Toyota of Salisbury.I called the Corporate number spoke with the General Manager of Pohanka Toyota of Salisbury.I wrote a review .The response to the review was a email That was provided below. I responded to the email. With no reply. When you try to tell them your concerns first they’re rude and nasty then they ignore the situation.Please read through the reviews before doing business with Pohanka Toyota of Salisbury. More

Just recently leased a 2021 Toyota Camry which I am already in love with. My salesman, Gary Herr, was absolutely amazing and helpful through the process. I live in Ohio and have worked with Pohanka T already in love with. My salesman, Gary Herr, was absolutely amazing and helpful through the process. I live in Ohio and have worked with Pohanka Toyota of Salisbuy for my last two vehicles. When I say they made it easy, I really mean it. I completed the paperwork and had my new car delivered within 5 days. More

just bought a c-r-v. J. sAnduski was patient and knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this More

on. Brought the car to local dealer. Found tires were new from "Ironman" which they never heard of. Decided to replace with new tires by Dunlop and reset TPMS sign. Dealer found there was no TPMS in all 4 wh from "Ironman" which they never heard of. Decided to replace with new tires by Dunlop and reset TPMS sign. Dealer found there was no TPMS in all 4 wheels which cost me $880 plus tax. Only 1 key delivered without any explanation. Paid $450 for new key. Interior door trim has sign of damage and repair also not heard when I asked. Sales manager promised a gift card for the TPMS but not received until now. He blocked my number and not responding my email. Worst dealer. I would never do business with this dealer. More

Just purchased a 2021 tundra limited on 12/14/20 from Pohanka Toyota Best car buying experience I’ve had. Alex B made sure all was in order and walked me through the entire procedure showed me all the Pohanka Toyota Best car buying experience I’ve had. Alex B made sure all was in order and walked me through the entire procedure showed me all the paper work no surprises throughout the entire process Very satisfied with pohanka and especially with Alex B. I would definitely recommend your dealership. Thank you again More

Great sales approach! I worked with Kaleb strictly on the phone, text and email. He understood what I was looking for and worked hard to find it. I made it clear to Kaleb I worked with Kaleb strictly on the phone, text and email. He understood what I was looking for and worked hard to find it. I made it clear to Kaleb what I wanted to pay and he worked hard to meet me - close! Kaleb was no pressure, just someone who worked with, and for me! More

My sister and I took my elderly mother’s Toyota Tacoma to Pohanka for a check of her breaks while we were in town since she is too old to drive the 50 mins to get there. Dawn in the service department greet Pohanka for a check of her breaks while we were in town since she is too old to drive the 50 mins to get there. Dawn in the service department greeted us immediately with a smile. She was so helpful and gave us 5 star service. We were in and out in no time. I highly recommend the service team there. More