Pohanka Honda

Honest suggestion, please choose some other dealer They sold this 2016 Accord that had a small dent on the back(i didn't notice when i picked up the car, coz it was raining and night), when asked about They sold this 2016 Accord that had a small dent on the back(i didn't notice when i picked up the car, coz it was raining and night), when asked about the same, manager and sales person without even thinking for a second told me, I did the dent, i just drove straight to my home, and called them next morning abt the same, strange thing was that they took the carpets out of the car, who does stupid things like that... Thought of referring this dealer to couple of my friends who are interested in buying honda cars, suggested them to look for some other dealer. More

Very Poor I really wanted to buy from this dealer since it was close to home but the service was rude and unprofessional. I started working with one person and I really wanted to buy from this dealer since it was close to home but the service was rude and unprofessional. I started working with one person and then given to another who could not answer any questions or took 20 minutes or more to find the answer to a simple question. The manager insisted that Honda would not finance me under any circumstances, they offered a high interest rate and really no deals. They picked me up at home and then would not offer to drop me off after I decided to not buy. I was without a coat and it was cold outside. I went to another dealer the same day and got finance via Honda and with great interest rate and this dealer offered to pay for my taxi to shop at their dealer. I really hope Pohanka starts investing in customer service training. More

UNPROFESSIONAL AND RUDE Initially, Wayne(the sales guy) was super responsive. He called me, sent me reminder texts etc. I felt good that I was going to this place. The only r Initially, Wayne(the sales guy) was super responsive. He called me, sent me reminder texts etc. I felt good that I was going to this place. The only reason I chose this place was because there were some good reviews and it made me think may be these guys are genuine. But I was wrong which the reason why I am writing this review. Wayne was not very nice. He is not genuine. He spoke all shallow crap which had no importance to me at all. I know about honda cars. Just a word of suggestion, be very attentive if you are dealing with him. The KBB price of the car that I looked online and the price on the printout he brought were different. He started showing some other things on internet and tried to make me feel that the actual price of the car was very high and that I am paying a very low price. But, I knew the facts. I knew exactly how much the car is worth. So, if you are going there, do your research. Otherwise, he is going to rip you off. After showing the car, when the time to make the deal has arrived, from then on he became a different person. He made up all random costs and showed me the final cost. Then he brought a person who was introduced to me as his boss and this guy is very rude. He doesn't even care to say hello. He makes fun of the car that I was going to trade in. I was trying to make a deal, and he replies "may be you should look at a cheaper car". Is this the response you expect these people? The price of the trade in was unbelievably low. After the deal was over, Wayne didn't care about me anymore. I had to sit there for 2 hours waiting to write the check. He just left the place. I got frustrated and called him. He said he is getting my car ready, but he appeared with his kid after two hours. How unprofessional of him to take care of personal business while making a customer wait for hours and when I call, he just bluntly lied. I had to wait for two hours and find the finance department myself to pay the bill. Then there were a couple of repairs which they promised. And that wasnt a smooth process either. And Wayne told me he will help me setup the appointments for the repairs but after the deal was over, he never cared nor helped nor responded. I send him a text, no response. THEN THE NEXT DAY, SOME LADY CALLED ASKING FOR A REVIEW ON THE PURCHASE. THE ONLY REASON(WAYNE I HOPE YOU ARE READING THIS) WHY I DIDN'T GIVE BAD RATING, WAS BECAUSE I READ IN SOME REVIEWS THAT IT WILL AFFECT YOUR BONUS/INCREMENTS. OTHERWISE, I WOULD GIVE YOU A 2/5 RATING FOR THE WAY YOU AND YOUR BOSS TREATED ME. Small suggestion to everyone going to this place: Talk to them well in advance about the other fees that they are going to charge. RECONDITIONAL FEE of 1500$ was charged for a 1.5 yr old car(he says he can charge me upto 2500$). And the worst part is, all these made up fees wont even appear in the final bill order. It was all made up crap. So, better get the final purchase price decided over the phone before you meet them in person because THAT IS THE ONLY TIME THEY WILL BE NICE TO YOU. More

GREAT SERVICE I worked with Raymond! He was the absolute BEST! I was discouraged about actually being able to get a new car but they made it happen for me!! I appre I worked with Raymond! He was the absolute BEST! I was discouraged about actually being able to get a new car but they made it happen for me!! I appreciate all the hard work!!! More

Glad with the service I was really pleased with the service i had when i got my 2014 Sonata. Raymond was excellent in his service. Best place to go. I was really pleased with the service i had when i got my 2014 Sonata. Raymond was excellent in his service. Best place to go. More

Great Experience This was my first car buying experience. I went in wanting to learn more about a used 2011 Honda Civic, but when we saw that the car I was interested This was my first car buying experience. I went in wanting to learn more about a used 2011 Honda Civic, but when we saw that the car I was interested in had some body damage, we reassessed. We figured that a new car could be worked into my budget, and I went with the 2014 Honda Civic instead. I will admit that there were times throughout the process that I felt like the newer car was being pushed on me, and I know that I probably could have talked them down a little more on the price. However, like I said this was my first car buying experience. I walked away with a new car, and a little insight on how to do it better when it comes time for my next purchase. The staff were friendly, the building itself was clean and upbeat, and I genuinely felt like the staff wanted to make me as comfortable as possible throughout the process. More

Ernest Clover Don, is a great person and worked hard for us. When our temp tags were stolen we called him and he made sure to help us out. Don, is a great person and worked hard for us. When our temp tags were stolen we called him and he made sure to help us out. More

Happy Owner of a Brand-New Hyundai Sonata I recently purchased a fine new Sonata from Pohanka in Capitol Heights and want other prospective buyers to know what a good experience I had. My fir I recently purchased a fine new Sonata from Pohanka in Capitol Heights and want other prospective buyers to know what a good experience I had. My first impression upon driving up to a corner of the world wholly owned by Pohanka was of an ocean of new cars spreading out before my eyes. It was easy to find my top choice of vehicle. My sales consultant, Danny Pena, worked with me extensively to put together the perfect package of car choice, price and financing. He was gracious and hospitable throughout – and patient…I was kind of a difficult customer… The sales and financial managers provided full support and we settled on a great deal. Danny is an expert in the Pohanka product line and procedures, and a car expert as well. The car has a lot of features and he took the time to explain them all. He popped the vehicle through the car wash and sent me off the lot happy. More

Review Mr. Raymond Walford and Ms. Terri Norris were great. Will be back to buy my next car in a few years. Will recommend friends to this dealership Mr. Raymond Walford and Ms. Terri Norris were great. Will be back to buy my next car in a few years. Will recommend friends to this dealership More

Ronda went the extra mile! I contacted Ronda via the Exit 13 (Capitol Heights, MD) Pohanka Honda website to discuss purchasing a used vehicle, financing, and set up an appointme I contacted Ronda via the Exit 13 (Capitol Heights, MD) Pohanka Honda website to discuss purchasing a used vehicle, financing, and set up an appointment for the next morning. Ronda helpfully walked me through the process on the phone. The next morning she spent a good deal of time personally (and patiently!) walking me through a number of used vehicles on the lot that would best suit me. Having worked in retail myself, I can recognize good customer service when I see it. Ronda is the sort of no-pressure, straight-talking salesperson we all hope to have when car shopping! I would definitely recommend her to anyone looking for a car! More