Pohanka Honda

Mr. Marcus was a true professional and helped me and every way i needed to service my vehicle. every way i needed to service my vehicle. More

Don’t go here! Tried to charge me 500$ to replace my trunk latch with 3.23 hours of labor quoted. Ordered a latch from Amazon 37.99, took it to a body shop and put Tried to charge me 500$ to replace my trunk latch with 3.23 hours of labor quoted. Ordered a latch from Amazon 37.99, took it to a body shop and put it on in 5 minutes for 50$! Mind you I had just spent 1200 on other repairs. So you’d think they’d cut me some slack! Nope tried to gouge me for more money, figuring I had it. Pathetic group of greedy people. More

I purchased a 2015 Honda Civic from Pohanka Honda and paid it off. In May of 2024, I received a letter from MVA that the vehicle was a Salvaged Vehicle. I have contacted the dealership regarding this sit paid it off. In May of 2024, I received a letter from MVA that the vehicle was a Salvaged Vehicle. I have contacted the dealership regarding this situation and have not been compensated for the fact that this vehicle was salvaged. It is now September 2024, and the managers have not made any attempt to rectify this situation. I have filed a law suit regarding fraudulent activity by Pohanka and now will take my case to the Attorney Generals Office. I wanted Pohanka to make this situation amicable for both parties however they have refused to reach out to me to right a wrong even though my attorneys office has sent them multiple correspondence and I myself have sent an email to the attorney representing Pohanka. I would discourage anyone fir purchasing a vehicle from them as they are unprofessional, untrustworthy and has demonstrated fraudulent activity regarding the purchase of a vehicle. Buyer Beware!!!! Don't purchase at Pohanka Honda in Capitol Heights, Md. More

Terrible dealership. My niece bought her car from here 5 months ago. 3 weeks ago she had to take it in and they said it would cost her 2k to fix. After she paid them, she My niece bought her car from here 5 months ago. 3 weeks ago she had to take it in and they said it would cost her 2k to fix. After she paid them, she called to check on when it would be ready for pick up and they said they couldnt find it!! how do you lose a car?! eventually they called her back and said it was taken to another shop but it will be ready in 2 days. she picked it up on Friday the 25th and today the 28th! it is not turning on!!! how can a new car have this many issues?! the GM has been very nasty to my niece and they do not care. DO NOT SHOP HERE. More

I brought my dad, Jiame, there almost a year ago to purchase a new vehicle. Since that time, he has had nothing but bad experiences with your service department. Within 24 hours of purchase, the rubber purchase a new vehicle. Since that time, he has had nothing but bad experiences with your service department. Within 24 hours of purchase, the rubber from around his windows began to fall off of a BRAND NEW CAR. Every time, he brings the car in for service, they claim that they are fixing it and it never gets fixed. Today (11.20.23) he dropped his car off for regular service at 8am. At 3:20pm they couldn't find his keys and when they did locate it at 3:35pm, the car had not been serviced all day. All day for an oil change and no service. He works LYFT rideshare full time and lost a day's worth of wages, waiting on nothing. To top it off, he is scheduled to travel to SC for the holiday from Wed-Sun and the car isn't serviced. This is sad to treat a senior in this manner. My name is Gavata (his daughter) Your Customer is Jiame More

If you take value in your car, time, and money DO NOT get your car serviced here. The past week with this place has been a nightmare. The management staff is incompetent and they don’t take ownership in none your car serviced here. The past week with this place has been a nightmare. The management staff is incompetent and they don’t take ownership in none of their mess ups. BEWARE of this place. It’s a straight up Money Pit who like to contact customers and harass them for voicing their concerns. More

Long waits for incomplete information. I called to ask what information was needed, revisited the requirements to sell back the car, came to dealership and was told they could not issue m I called to ask what information was needed, revisited the requirements to sell back the car, came to dealership and was told they could not issue my check. Now I have to come back to Pohanka again. No one will return my call. More

My first, and last, time buying a Honda, thank you to the fine folks at Pohanka Honda. The triple crown of pressure tactics, false advertising and bait-and-switch come together to deliver the quintessential fine folks at Pohanka Honda. The triple crown of pressure tactics, false advertising and bait-and-switch come together to deliver the quintessential 'skeevy Honda dealer' experience that I had often heard of. They advertise a '5 day exchange policy' but when I call back to even discuss it, it is immediately clear they have no intention of honoring that policy. I get the run around for 5 days. When a Sales Consultant says a car is at MSRP and then I call in to discuss, Ed Foster the sales manager says "sales consultants can say whatever they want to get you in the door, but they don't have any authority over the prices" and he offers a $3,000 'market adjustment' on another car on the lot. Refuses to connect me with GSM or GM, says he will have them call me back. I call and text Ivan and Foster for 3 days, and nothing from beyond that level. After not returning my calls for 3 days, when it is day 5 of the 5-day exchange period, Foster says "GSM is not in today, you can come tomorrow, but it will be up to his discretion since it is past 5 days". what a joke... all this to even have a reasonable discussion on what exchange they offer, before we drive 3-hours round-trip to make anything happen... buyers beware More

TERRIBLE, TERRIBLE CUSTOMER SERVICE AND THEY ARE LIARS AND THIEVES!!!!! DON'T TRUST THEM, PLEASE!!!!!! I took my car there for a simple oil change, was told that I needed a transmission fluid change, wh AND THIEVES!!!!! DON'T TRUST THEM, PLEASE!!!!!! I took my car there for a simple oil change, was told that I needed a transmission fluid change, which had already been done by another dealer. I was told that I needed rotors and drums and a wheel alignment - which had already been done somewhere else. Left a message and when I tried to call back, could not get through to the service desk. My wife tried and got a nasty, smart-mouth operator. They performed the oil change, so I hope, and told them I was fine with everything else. After driving my car, it didn't feel right!!!! It just wasn't driving right!!!!! My brakes felt funny and nothing was wrong prior to me taking it to them. They did something to my car because I did not want them to do the work they said I needed and just wanted me to come back to spend more money. They are a bunch of thieves and they need to shut them down. It is a shame that they try to get over on hardworking people. I will travel further to get my car serviced. It is a shame that we have to go to the other dealerships to get good customer service and trust-worthy service on your car. More

TERRIBLE, TERRIBLE CUSTOMER SERVICE. THEY ARE THIEVES AND LIARS. PLEASE, PLEASE DON'T GO THERE. THEY ARE THIEVES AND LIARS. PLEASE, PLEASE DON'T GO THERE. More