Pohanka Honda

Purchase of Odyssey and CR-V Hillary Patch was a joy to work with on the lease of my wife’s 2019 Odyssey and the purchase of my son’s 2018 CR-V. I grew up in car dealerships in N Hillary Patch was a joy to work with on the lease of my wife’s 2019 Odyssey and the purchase of my son’s 2018 CR-V. I grew up in car dealerships in N.C. and unlike most dealerships in Northern Virginia where it is all about the purchase. We came back after buying a 2015 Odyssey based on selling price and service of this vehicle. Until I move back to N.C. Pohanka is my dealership of choice and Hillary is my salesperson. More

FRED FRY IS A COMPLETE JOKE First things first, this is NOT an “old co-worker” or fake review!! I’ve purchased my 2018 Accord from Pohanka Honda in February, I didn’t have an iss First things first, this is NOT an “old co-worker” or fake review!! I’ve purchased my 2018 Accord from Pohanka Honda in February, I didn’t have an issue with the initial purchase however the car came with no maintenance plan (My Ford Fusion I owned prior came with 2 years free maintenance) but the first oil change was free at 5000 miles, I’m currently at 4000 miles after a little over 6 months (I don’t drive the car often due to working downtown DC. Anywho I take the vehicle to Pohanka to get my first oil change and everything seems good since I took my 2014 Accord for service. However this time I’m being checked in with the service writer that does an extensive walk around of the vehicle and takes several pictures of the vehicle including the rims as if it was being rented to me from Enterprise Rental, keep in mind that the images taken was visible when I signed off on the work to be done via the tablet!! I go and sit in the service lounge for about an hour or two; I was told the vehicle was done and ready. I get to the car and it’s still dirty and I noticed no washer fluid was put in the reservoir, which a wash and all fluids topped off is included in the “oil change” which now I’m not sure if this was done or not! After I get washer fluid and a wash I then proceed to go home with the car still being dirty, I took it to get a real car wash the next day and as I’m shining the tires I see curb like scuff marks on the rims!! No big deal, I proceed to contact the service department to see if I can obtain the pictures that they took and the service employee stated YES they can be obtained however only by the service manager Fred Fry, so she transfers me to his voicemail which he doesn’t return calls or messages. So I decide to take a trip up to the dealership and he magically can’t retrieve the pictures from the device that they used when my car was being serviced and stating they only save the info for 3 days. Working 6+ years in the Government Information Technology Field, I know that such documentation/pictures/information of any sort just don’t get deleted, I gets backed up and or saved. So he proceeded to walk around the vehicle and says that damage couldn’t have been done by the dealership as the vehicle are “backed into the bays” when being serviced. Me working at a car dealership when I was younger know that the vehicles are pulled into the bays with the front of the car facing the tools and diagnostic systems. So lie after lie I hear from this service “manager” just pissed me off even more. Mr. Pohanka needs to get himself a new Service Manager to manage the service department correctly because Mr. Fred Fry isn’t cutting it by a long shot!! I will take my vehicle to Brown’s Honda, Ourisman Honda, Landmark Honda etc. anybody but Pohanka!! FRED FRY IS A COMPLETE JOKE More

Bad consumer service.. It's so bad consumer's service! Don't come there. . . When you purchase car ,they said everything ok, but after that, it's totally different story.. I It's so bad consumer's service! Don't come there. . . When you purchase car ,they said everything ok, but after that, it's totally different story.. I have to wait more than 3months to get my tags. I'm asking them what's wrong, the supervisor just said all mistakes is from sale department , it's not his business.. Right now, he is just telling me the truth, that I need to follow him to do. No any excuse ! ! His sound just likes he is a boss , you gotta follow. So if you want to save money , just go somewhere else. Don't spend money and waitting for them tell what you need to do ... More

The Worst Ever!!! This place is the absolute worst ever. Please do not waste your time. Go someone else if you want to save time and money. Stay Away! This place is the absolute worst ever. Please do not waste your time. Go someone else if you want to save time and money. Stay Away! More

Excellent I finally got my Honda Civic EX thanks to Paul!!! He made sure that I was happy with my purchase and got a good deal! I finally got my Honda Civic EX thanks to Paul!!! He made sure that I was happy with my purchase and got a good deal! More

Go elsewhere for service Took my 2016 top of the line pilot in for service. I bought the car here. It needed a roof molding replaced because it blew off in the wind. Yes, a 20 Took my 2016 top of the line pilot in for service. I bought the car here. It needed a roof molding replaced because it blew off in the wind. Yes, a 2016 with molding just falling off. Advisor said it was not covered by the warranty because I had 38,000 miles, I was 2,000 miles over, but he would order the part. I called 7 days later to check the status and the part had never been ordered. Horrible horrible service. More

Honda boss will rip you off on your trade. I tried to trade my car in for a truck and they wanted to to give me a low very low offer like five thousand under what they could sell it for. I tried to trade my car in for a truck and they wanted to to give me a low very low offer like five thousand under what they could sell it for. More

Amazing service! I had, as always, a great experience with servicing my vehicle today. LaMont was very attentive and made sure my time spent was worthwhile. Thanks I had, as always, a great experience with servicing my vehicle today. LaMont was very attentive and made sure my time spent was worthwhile. Thanks Pohanka! More

lie to customs If you want waste your time go to this dealer, stay away this dealer.they will give you good price on phone and email,but when you get in they will in If you want waste your time go to this dealer, stay away this dealer.they will give you good price on phone and email,but when you get in they will increase the price,ridiculous!!!!!!! i got purchase order revised from Taunya Thompson in email, it is good price.i made appointment to buy it.but when i get in the dealer the manager does not agree the revised. he increase $750 for the out of door price. i question about we already made a out of door price deal.he just said he cant sale to me at that price.waste me 1 and half hours to drive there.STAY AWAY THIS DEALER!!!!!!!!!!!!! More

Great service We always seem to get the same guy at customer service when having our car serviced. Polite, patient, and accomadating. Remembers us and that made my We always seem to get the same guy at customer service when having our car serviced. Polite, patient, and accomadating. Remembers us and that made my wife feel valued. More