Pohanka Honda

Horrid misrepresentation of quote; knew driving over an hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $ hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $790 processing fee, where most dealerships are in $450-$600 range. DECEPTIVE! Get quote in writing with all related fees and taxes. More

Bait and switch Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that to him. He agreed to that price and came in to finalize the transaction. Upon arrive we were 80-90 percent into the transaction, including our trade-in which he low balled. After some discussion he kept us waiting for about 20 minutes and the came back and said he was sorry, he could not honor that price. He shuffled papers back and force and said he was sorry he could not honor that price. He did not know how they came up with price, this is coming from the “sales manager he should know his product and the price”. Here is the bait and switch for which they are known for, now he wanted not to honor that price and to say we had to pay much more for the vehicle. At this time we called him out and left. During this time he tried to get us to stay by by trying to up our trade in price, which he already low balled. Bottom line, stay, they will try to rip you off. You have been warned. More

purchase of a new Honda odyssey minivan the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased and attended by this high quality staff More

Experience with Service Department About two weeks ago, I had my car serviced for the routine maintenance. When I picked up my car, the light for the tires came on. I took the car bac About two weeks ago, I had my car serviced for the routine maintenance. When I picked up my car, the light for the tires came on. I took the car back the next day to explain to them that I had just had my car serviced and the light for the tire was on. I was told in order for my car to be seen, I had to wait 3 hours just for them to look at my tire. I explained that I was on my lunch break and didn't have time and I would bring the car back. I bought the car back today and Marcus from the service department examined my tire and asked me a few questions regarding the tire and I tried to answer the questions. He was VERY RUDE towards me and wouldn't let me get some of my answers out to the questions. Marcus, PLEASE STOP SAYING YOU ARE GOING TO GIVE PEOPLE A DEAL, BECAUSE THAT ISN'T TRUE!! I asked to speak with a manager. The manager came out and I explained the situation to him. He facial expression and body language showed me that he was interested in what I had to say. He told me he would have to go and look in the computer to see what was going on. He left me standing outside for 20 minutes and NEVER RETURNED. I thought that was so unprofessional. I was never told that the dealership doesn't have warranties on tires. I will NEVER GIVE POHANKA HONDA, CAPITOL HEIGHTS my business again. More

Great Customer Service! Larry Fields and Larry Elam were very helpful. They both were patient and got me what I wanted in my vehicle. Thank you very much for your service! Larry Fields and Larry Elam were very helpful. They both were patient and got me what I wanted in my vehicle. Thank you very much for your service! More

Love my new Honda Larry Fields was awesome excellent customer service everything I wanted I got in my new car. Please with my purchase definitely great buy. Come visit Larry Fields was awesome excellent customer service everything I wanted I got in my new car. Please with my purchase definitely great buy. Come visit Larry More

Horrible Customer Service I checked online to see what time the Pohanka Honda Service Center closes and their website advertises service Monday-Friday from 8AM – 8PM. I arrived I checked online to see what time the Pohanka Honda Service Center closes and their website advertises service Monday-Friday from 8AM – 8PM. I arrived at the Ricthie Marlboro Rd location at about 6:50 PM and pulled into the Service Lane and waited in my car as instucted by the overhead sign. After sitting patiently in my car for roughly 10 minutes and Sales personnel came out to deal with other vehicle but never stopping to inquire about my desired service, I went into the Service dept to talk to a service rep at the counter. After a couple of minutes after trying to ignore me, one of the Reps with great indignation asked how could they help me. I indictated I wanted to get the oil changed in my Honda Pilot and he promptly asked was I planning to leave it overnight because they quit taking cars after 6:00 PM. I explained to him that I had driven 30 minutes out of my way because the website indicates that no appointment was needed at the Service Dept and is open until 8:00 PM. He indicated that on a busy day they always quit taken cars at 6:00 PM and there was nothing he could do for me. I am sharing this as I believe this is false advertisment, decpetive business practice, and horrible customer service. It is a factual statement that if a business quit taking customers at 6:00 PM they cannot legitimately claimed to be open for service until 8:00 PM. I am sharing this so that this Website can update the information provided to the Public to accurately reflect the Company’s hours of providing service so they can avoid wasting their precious time and resources unecessarily. More

WORST SALES AND CUSTOMER SERVICE This dealership is filled with BS. NEVER go to TONY the sales manager for a car. They give you inaccurate info with false accusations of the car and e This dealership is filled with BS. NEVER go to TONY the sales manager for a car. They give you inaccurate info with false accusations of the car and empty promises for warranties that can’t even exist, to just get you to sign the car. As soon as something comes up like a repair and they see that the warranty papers that were signed were a mistake, not only they will not pay the consequences, they will take the car you already signed and love away because they can’t find a way to cancel the warranty. Even the general manager STEVE brings on other excuses to just cancel the entire deal because they didn’t think when they were giving empty promises for a non-existent warranty. They make the decisions for you and tell you that they are taking your car without you having a say in it. I even had my personal belongings in the car, and they didn’t notify me of it, so I had to call myself. WORST CUSTOMER AND FOLLOW-UP SERVICE IN DEALRSHIPS EVER. They take years to call you back. I bought the car, was the owner for 3 weeks, had the car for 5 days, then it went to the shop to get fixed for a problem they said it would take 3 days, it took them 2 weeks to just keep giving me the run around. WORST SERVICE. And I had to waste my time driving 1-2 hours to go to such a dealership. There’s a 2010 RED VOLKSWAGEN GTI that has to have a first hand $1600 repair for oil leakage and so many problems with the interior ceiling. They are gonna tell you that it has passed 150 maryland inspection, but that doesn’t mean anything. More

WORST PROFESSIONALISM, LIAR, THE SALES MANAGER MR. LOMINY RANG ME IN THE MORNING AND OFFERED ME GOOD OVER THE PHONE FOR HONDA CR V, I HAD MADE INQUIRY ABOUT. WHEN I REACHED TO POH THE SALES MANAGER MR. LOMINY RANG ME IN THE MORNING AND OFFERED ME GOOD OVER THE PHONE FOR HONDA CR V, I HAD MADE INQUIRY ABOUT. WHEN I REACHED TO POHANKA, HE TOLD ME HE LIED ABOUT THE PRICE. I OFFERED YOU LOW PRICE SO THAT YOU YOU VISIT HERE.HE WAS ASKING TO ME INCREASE THE PRICE FROM WHAT HE HAD OFFERED ME. THEN HIS SENIOR SALES MANAGER MR. ERIC CAME , STARTED ILLOGICAL CONVERSATION, HE WAS ASKING ME WHAT IS MY PROFESSION..its non of his business. they WASTED my TIME.... I HATE THEIR WAY TO CALL CUSTOMERS TO POHANKA AND ATTITUDE. More

Parts Department I ordered several large accessory parts for my new vehicle online and picked them up yesterday. I was very happy with the service I received from the I ordered several large accessory parts for my new vehicle online and picked them up yesterday. I was very happy with the service I received from their parts department. More