Platinum Auto Mall

I bought the car in December. The price was great and it was The exact car I wanted. Every person I encountered here was very nice, and usually friendly. They also seemed professional. These I bought the ca was The exact car I wanted. Every person I encountered here was very nice, and usually friendly. They also seemed professional. These I bought the car in December. The price was great and it was The exact car I wanted. the only good things to say here... The process took much longer than expected 1and longer than it had when I bought 2 cars previously at other dealerships. A week after, my check engine light came on and my automatic car stalled TWICE- literally as I was driving In the city. This is not only frustrating, but unsafe! I took it back, and it was "fixed." Check engine light came on again and it was fixed again. The Inspection sticker was replaced then (I'm not sure why but that's not an issue). A few weeks later, I realized on my own that my temporary registration had EXPIRED. They didn't mail me a new one, In fact they had not even sent the paperwork to the DMV. They gave me a new temporary registration that expires February 30- THERE IS NEVER at 30th of February. They did not even begin the process for this until February - I know this because this is when my insurance company notified me. The guy who does the financing was also professional and helpful. But there is a typo on my finance contract- A TYPO. instead of subtracting my down payment it was added so it looks like I will ultimately pay 5k more than I actually will on the car UNBELIEVABLE. I'm not even mad this is so ridiculous. I will be happy to NEVER go back... After I pick up my registration from them. Again. More

I Purchased my car here a year and a half ago and needed to finance I was a little reluctant to go back to them because my first interest rate was a bit high, than again my credit at the time was kind of lo to finance I was a little reluctant to go back to them because my first interest rate was a bit high, than again my credit at the time was kind of low. Anyway when I went back there were a couple of familiar faces and new ones exactly where it counts. The financers seemed to change, extremely more hospitable and my new rate is super low. Good job guys I really apppreciate it More

I actually just purchased my second passat from here, first was for my wife I decided to by a used one for my daughter. Its in great condition perfect for my daughter , she is very excited and I am very first was for my wife I decided to by a used one for my daughter. Its in great condition perfect for my daughter , she is very excited and I am very pleased with the service. Im happy with the service and think the service contract is perfect. I am seriously considering trading in my old BMW and trading up after I get my tax refund. More

Absolutely love my new lexus IS 350- thanks to this dealership! they were very helpful and were able to give me the best deal. I'm the most happy about my low payments. The staff is very friendly, espe dealership! they were very helpful and were able to give me the best deal. I'm the most happy about my low payments. The staff is very friendly, especially yousef, and i would recommend them to anyone looking for a car. More

What a fantastic experience! Dimitri is the best car What a fantastic experience! Dimitri is the best car selesperson i have ever dealt with- He was efficient, Kind with a great sense of humor! he pull What a fantastic experience! Dimitri is the best car selesperson i have ever dealt with- He was efficient, Kind with a great sense of humor! he pulls the red carpet out for his customers and understand the value of taking care of customers long term. We will definitely go back to him and recommend him to anyone looking to purchase a used Car. Dimitri , we wish you the best! you are a fantastic guy! More

Based on my previous experiences with car dealers, if you ever said to me that I would recommend a car salesman to anyone, I would have called you crazy. But here I find myself today, all in credit to a wond ever said to me that I would recommend a car salesman to anyone, I would have called you crazy. But here I find myself today, all in credit to a wonderful experience with my sales person GEO and the store manager yousef... Love my new bmw 6series... Yousef is the perfect person to buy a car from if you don't want to be pressured into buying. He will take your needs into consideration and will work to make sure you have the best deal possible. More

Beware Go to this place if you have lot of money to be Beware Go to this place if you have lot of money to be donated for Charity. This is how they operate:- The price they quote in Internet, is not the Beware Go to this place if you have lot of money to be donated for Charity. This is how they operate:- The price they quote in Internet, is not the price they see, so dont get fooled/carried away by that. The moment you reach there, they add $3000 as certification charges to that price. If you think that’s it then there is more to come. In case you don’t have insurance then they try to sell you a policy which is 3 times the premium you can get from Market. The guy there was trying to sell me a policy and when I showed him the premium at which I was getting the deal, his face reddened and he started talking to me in a completely unpolite manner. Still I thought that the price works out to be cheap, so I held my seats. Later when I was to finance the vehicle, I was offered a rate which was like 21% whereas I was getting a rate of 8% in DCU. Then it was told to me that if I buy the vehicle with my Finance guy then they will charge me the retail price and not the internet price. Still I was in my seat when I decided to go with them, with 21% interest rate. But they charge 1250 as Finance one time charge. This time I fell off my seat and I called off the deal. To my surprise, they had charged my credit card for the insurance policy that I did not take and debit card with 4000$ which they said they will deduct 10% of entire CAR value, if I walk away. OMG. But there was a guy called Yousuf who spoke to me later and helped me in getting the money back. I thank him for that. And for that one person I give one star for the review. So pls beware before you go and dont give any money upfront or card details unless you finalise the deal. they have kept pretty looking girls in front desk, so dont get trapped by that. its not worth extra 4-5k for that. Wastage of 6 hrs of Weekend :( More

I couldn't believe some of the negative reviews that some people have written for this dealership when my experience there was quite the opposite. The staff was more then helpful and made me and my husb some people have written for this dealership when my experience there was quite the opposite. The staff was more then helpful and made me and my husband feel like if we where with family. Their manager Marlon was beyond more then professional and helpful. He assist us with all our questions and made us feel comfortable. I recommended this dealership to my friends and family or any one who are looking to purchasing a vehicle. When me and my husband get our second vehicle it will be from there too. I could express my gratuities for dealership. I could say all honesty say I'm truly satisfied and so is my husband who loves his new car. More

Basically they tried getting me with the typical "Bait and switch" .I called up asking if they had a BMW 328xi in stock which they had listed on auto trader for about $3000 below market value.When I "Bait and switch" .I called up asking if they had a BMW 328xi in stock which they had listed on auto trader for about $3000 below market value.When I came in too test drive the car they had two cars identical to the one listed on line.I qui ally noted the VIN number on the car and matched it the supposed one online,however they claimed the cheaper car was recently sold and the car I checked out was a different one.This dealership should and will be reported! STAY AWAY More

The sales people were friendly and wanted to help us out. We were trading in our older Infiniti for a newer Acura.The only thing that made me nervous was they asked for the down-payment up front even though We were trading in our older Infiniti for a newer Acura.The only thing that made me nervous was they asked for the down-payment up front even though we weren't sure we were buying the car yet. In order to get the best price you must use their bank and add their warranty. In the end my husband and I felt it was worth it, especially for a used car where anything can happen. We are very happy with our "new" car and lower payments. More