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Pete Franklin's Best Cars KC

Kansas City, KS

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176 Reviews

6801 State Ave

Kansas City, KS

66102

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176 Reviews of Pete Franklin's Best Cars KC

May 14, 2014

awesome dealership Very friendly staff. Went in worried about low payment and down payment but they made it possible. We will definitely be back to purchase more cars fr More

by lacyarnold09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Neal
May 08, 2014

purchase of a Ford Truck Purchased a Ford Truck from Pete Franklin and I feel the staff was very courteous and tried to meet our needs. I would let anyone know the experience More

by litehouse7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Blevins
May 06, 2014

DEALERSHIP DOES NOT FIX RECALLS BEFORE SELLING THEM Bought a car from here that I had no idea had 6 OPEN recalls; one of them being classified as URGENT - accelorator pedal sticking which could cause ac More

by AnonymousMe
Quality Of Work
Recommend Dealer
No
Employees Worked With
OTHER
May 19, 2014 -

Pete Franklin's Best Cars KC responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Our service department tries to keep up on manufacturer's recall but sometimes they are missed. There are hundreds of manufacturer recalls each and every year. Please know that we sell lots of different makes of vehicles, making it even more difficult to keep up on every make's recalls. Also, it is important to note that these recalls are fixed at the corresponding dealerships and are not fixed at our service department. Over the years, we have sent many vehicles out to have the recalls fixed but we, obviously, we miss some too. As you stated, it is not mandatory by Federal or State law. I'm sorry you had to have a near collision to discover your recall and I'm glad that you were okay and no one was hurt. I hope you accept our sincere apologies. It would help us all if the cars were assembled at the manufacturers correctly, from the start, rather then making it the next buyer's responsibility to figure it out. Thank you for your comment and bringing this to our attention. We will strive to keep up on our current car's recalls, and fix them before we sell them. Our customer's safety is a main concern and we will try better to ensure their complete satisfaction. Please do not hesitate to let me know if there is anything I can do to ease your mind about your experience at Pete Franklin's Best Cars KC.

May 05, 2014

Thanks Pete Franklin And Staff. The crew at Pete Franklin in the Northland area is top notch... Shout out to my sales lady Fabiola Vasquez thank you once again great job.... More

by 415fusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabiola Vasquez
April 28, 2014

Great Experience! The sales team guided me in making the wisest purchase for my situation. I am thoroughly satisfied with my Nissan Altima and I have no doubt it will b More

by KyleGrady
Friendliness
Quality Of Work
Recommend Dealer
Yes
April 25, 2014

Lots of issues...but all were resolved I bought a 2010 4 Runner from them and had several issues. I wanted a sunroof put in and it was not a problem. The porter hit a pole, the sun roof p More

by SusieCarBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gharst, Ryan Blevins
April 15, 2014

Great Initial Encounter So far I am very pleased with my purchase. I am enjoying my new 2012 Nissan Altima. Everyone at the dealership was very nice and accomodating. More

by lucianalewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon
April 14, 2014

Great Buying Experience I found Great Cars KC online, and decided to go check out the inventory. Ryan B. was very friendly and helped me find the perfect used car for me. He More

by Raiders33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gharst, Rob Stevenson, Ryan Blevins
April 11, 2014

Continued great service I have purchased two vehicles from this dealership as well as refinanced one of them. I also sent both my mother and father there who purchased vehicl More

by elishamyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 07, 2014

Couldn't be happier with my new purchase of a auto. Everyone at Pete franklins went above and beyond to meet my needs . Both personally and financially. I won't recommend or shop anywhere else !!!! More

by BigTroy1845
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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