Performance Toyota Bountiful

My friend & I were driving to Hyrum to attend a friend’s memorial when the red triangle warning light came on. We immediately took the next exit & got to Jiffy Lube where they diagnosed the problem & sent u memorial when the red triangle warning light came on. We immediately took the next exit & got to Jiffy Lube where they diagnosed the problem & sent us to Toyota Bountiful. There Quentin took great care of us, getting us a rental car so we could continue on our trip & updating us periodically on my car. I’m just so glad we broke down where we did (& not in Sardine Canyon!) & that my car was so well cared for. Great service & care & I so appreciated this dealership. More

We had a relatively good experience with Amir at this dealership, but unfortunately our experience with one of the new managers completely changed our impression. We were ready to purchase a vehicle y dealership, but unfortunately our experience with one of the new managers completely changed our impression. We were ready to purchase a vehicle yesterday and even returned a second time to finalize the deal. While Amir was busy helping another customer, this manager made very little effort to assist us. He left us sitting in our vehicle in the sun for more than an hour waiting for him, despite knowing we were there to close the purchase. There was no sense of teamwork, no urgency to help a customer who was ready to buy, and no willingness to work with us on a very reasonable request regarding a set of tires that would have allowed us to finalize the deal. What was most disappointing was the lack of respect shown toward a senior citizen and a veteran. Because of that manager we left feeling that our business was simply not valued. One would hope that shared cultural understanding would lead to greater respect and empathy toward all customers, especially elders and veterans. Instead, we felt ignored, dismissed, and treated as though our time did not matter. I want to recognize Amir for the professionalism and kindness he showed us, but because of this manager’s behavior, we ultimately walked away from the purchase. We were extremely disappointed and saddened by the experience. If you visit this dealership, I strongly recommend working directly with Amir. Respect, customer service, teamwork, and basic courtesy should never be optional. More

Got an awesome deal working with Anthony. Had no presser to buy even in the finance office. Will likely be back on my next vehicle purchase. Had no presser to buy even in the finance office. Will likely be back on my next vehicle purchase. More

My car had several issues to be addressed including struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair price and was able to adjust the total with the best coupon presented. The vehicle drives without the noise previously experienced and is much better to drive. Very pleased with the results. More

Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car. She made me feel like she cared about me and was honest about the needs and recommendations for my car. More

We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously. have serviced all of them there. We’ve always been treated competently and courteously. More

I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop. More

Took my car in to have some detail work done on it and came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood tha came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood that were never there before. They tried to fix them but some were not fixed well. In the end they denied it was their fault. More

They're always pleasant and hustle my service through. They make it worth the drive from Seattle. They make it worth the drive from Seattle. More