Emily Lance

the fact that the downpayment was reimbursable was the reason we choose Performance Toyota!!! even if there were closer Toyota dealers. Ashley was learning about the RAV4, we knew we could always go back reason we choose Performance Toyota!!! even if there were closer Toyota dealers. Ashley was learning about the RAV4, we knew we could always go back for more instructions if needed. But the most important part for us was that after Ashley to us on how fragile the windshields are, how the crack, rock chip is a star burst immediately, how easy for it to happen on these new windshields, we took her advise and got the windshield insurance. ..Service was very friendly, and knowledgeable, they always found the answer for us. thank you again More

by Leeann Verified Customer Verified Customer

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All the people we worked with were professional and easy to work with. I was especially pleased that there were no changes, surprises, or last-minute juggling with the price. What was advertised was exactly to work with. I was especially pleased that there were no changes, surprises, or last-minute juggling with the price. What was advertised was exactly what I paid. I trust this dealer and would definitely buy from them again! More

by mtjuneaubishop Verified Customer Verified Customer

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I had a poor experience with an employee of Bountiful Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the pr Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the problem, asking us to give them a second chance, and promising that the experience would not be repeated. We took him up on his offer. This time, an amazing salesman named Trevor, did everything in his power to make sure our test drive and overall experience was perfect. There was no hard sale, no pressure, and every effort to help us get into the used car we wanted. Trevor also arranged for our current car to have some recall work done, before we gave it to a relative. We asked for several items that the used car did not come with. The Accessories manager, Jeremy, was incredibly helpful and worked to find exactly what we needed, and escorted us to the various locations where we needed to go to place orders. They were able to supply most of the items, or get them for us at a reduced price. We were finally introduced to Emily, in finance, who led us through our options, explained things clearly, and also pointed out one option we should ignore because we have insurance from a company that made it unnecessary. K.C. came in towards the end of the process to make sure that we were happy, and offered further assistance. What makes this so unusual is that we were buying a used car, we will probably not buy another car for 10 years, and we are not influential or well known people. The people that we worked with were people that I would love to work with anywhere. They clearly enjoyed their jobs, and were working to do them in the best possible way. This is a dealership that I will go back to for everything I need, because they will do things right, and if a mistake is made, they will bend over backwards to make it right! More

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