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Penske Toyota

Downey, CA

4.8
1,535 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,535 Reviews of Penske Toyota

July 18, 2022

I like that fact that they keep communication to either give you updates or get authorization. I also like the waiting area. More

by mestrada0710
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Jul 19, 2022 -

Penske Toyota responded

Hello, Communication is something that we strive towards. We appreciate your business and positive review. All the best from us at Penske Toyota.

July 18, 2022

It's always consistent. Customer service is on point, legit & I feel they care. The amenities are always clean and comfortable. More

by N.L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
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Jul 19, 2022 -

Penske Toyota responded

Hello dear customer, we are so pleased to learn that you had a wonderful experience with us. Here at Penske Toyota, we do care about you very much and want to provide you the very best experience every time. Thank you for taking the time to leave us such a great review.

July 16, 2022

Wonderful service quick and very respectful fast with all rest the clients very proud of give you this review More

by Flormejia46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Romero
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Jul 19, 2022 -

Penske Toyota responded

Dear customer, thank you for the wonderful review, we are very proud of it here at Penske Toyota. We are so thrilled you received a very respectful and fast experience.

July 15, 2022

Service with Yesenia was wonderful. She was kind, responsive and informed me of anything recommendations. Will definitely be coming back to see her. More

by jemjewels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Soto
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Jul 18, 2022 -

Penske Toyota responded

Our Service Team thanks you for the five-star review! We are happy to have been able to provide you with informed recommendations on your service. Thank you for stopping by at Penske Toyota.

July 14, 2022

We came in on time for an appointment to install or activate the sensor alarm but unfortunately, the service department doesn’t know what to do with my car. I explained everything and gave the flash dr More

by lina.lu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Medina, Cesar
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Jul 14, 2022 -

Penske Toyota responded

Thank you for taking the time to leave us your feedback regarding your servicing experience here at Penske Toyota. Our Service Department would be delighted to assist you again with your future automotive needs.

July 11, 2022

The service advisor communicated well with me. The car runs better with a new oil change. The price for a synthetic oil change $112.00 on a V6 seems above average but my only major complaint was a More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jul 13, 2022 -

Penske Toyota responded

Anthony, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss your wait time after your vehicle's service was completed. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

July 11, 2022

Excellent, knowledgeable, great customer service. Follow up on with answers to my questions. Clean facility More

by dennislynda37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Jul 13, 2022 -

Penske Toyota responded

Hello! Thanks for taking the time to acknowledge our team's knowledgeable and excellent customer service skills. We are thrilled to have you as a valued customer here at Penske Toyota and will always be ready to answer any questions you may have.

July 10, 2022

The customer service was excellent and the price was very reasonable. Great experience!!! We give 5 🌟 More

by danny.horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jul 13, 2022 -

Penske Toyota responded

Danny, thank you for taking the time to share your five-star review, it means a lot. Our job at Penske Toyota is making sure our customers have the best experience possible and leave with a smile on their face. We are always here for you. Don't hesitate to reach out to us in the future.

July 08, 2022

I am pleased with the service I receive when my car's oil change was made. More

by soraya.mejia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jul 08, 2022 -

Penske Toyota responded

Thank you for your great star rating in regards to your car's oil change. We look forward to having the opportunity to serve you again in the future at Penske Toyota.

July 07, 2022

Car was finished on time and they have a great waiting area. Very clean and well maintained. More

by gveisaga3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jul 12, 2022 -

Penske Toyota responded

Hello! We want to thank you for taking the time to write a review and share your positive experience with our Service Department. We hope you'll think of Penske Toyota next time your vehicle requires service.

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