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Penske Toyota

Downey, CA

4.8
1,525 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,525 Reviews of Penske Toyota

February 04, 2023

First time visit and use this rating site. Not sure my last input was complete or not. Anyway helpful tech advisor, Steven, you can trust. I’m happy with the service! More

by KC Huntington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Feb 05, 2023 -

Penske Toyota responded

KC, we sincerely appreciate you taking the time to leave us this fantastic 5-star review. We are pleased that you chose Penske Toyota for your automotive needs. Should you need assistance with anything else, please reach out to us anytime. Have a wonderful rest of your day.

February 01, 2023

Dealer service is good. Richard Tee has been my service advisor and is always helpful as well as cheerful More

by abeschloss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Feb 01, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Penske Toyota for all of your automotive needs. Take care.

January 31, 2023

Ive been there 2 times and both times the staff was very helpful and paciente. The guy that works with the banks always tries to give you the best deal, they even work with you downpayment. More

by Gil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan and Yu
Report | Print
Jan 31, 2023 -

Penske Toyota responded

Hi Gil, thank you for taking the time to leave a positive rating and review for us at Penske Toyota. We're happy our Sales Team could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2023

Absolutely great service! ! I was updated constantly about the status of my car. My advisor Steve Caballero had great customer service More

by bruce01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Report | Print
Jan 31, 2023 -

Penske Toyota responded

We strive to give all of our customers informative and efficient, 5-star service on every visit. We are delighted to see you received exactly that! Thank you for taking the time to share this great review. If you have any further automotive needs, please let us at Penske Toyota know.

January 30, 2023

Been here for last 10 years. Service has been excellent. Richard Tee was great in helping me understand the issue and why it costs that much. More

by priyanka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jan 31, 2023 -

Penske Toyota responded

Receiving reviews like yours is what our Service Team strives for here at Penske Toyota. Our Service Team is thankful for your kind words and your 5-star rating. Thank you so much for letting us know that we could provide a professional service experience for you at your service appointment that exceeded your expectations. We are pleased to see that we are your go-to Service Department. Your business is genuinely appreciated. Feel free to let us know if we can help with anything else. Have a wonderful day.

January 29, 2023

Great customer service. Fast maintenance The person who helped me was excellent Alex Ramirez. Very detailed More

by oramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex ramirez
Report | Print
Jan 30, 2023 -

Penske Toyota responded

We're glad to see from your positive review that the friendly team of Penske Toyota delivered a great experience. If there's anything further we can do for you, please let us know.

January 27, 2023

Good fast, amazing service! Go to Esteban Arias great customer service. And will leave satisfied(: More

by ashleygsanchez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Jan 27, 2023 -

Penske Toyota responded

Hello Ashleygsanchez23, we are glad you enjoyed great customer service experience working with our Service Team at Penske Toyota. Thank you for your amazing review. We are here if you need any further assistance.

January 27, 2023

No me revisaron el líquido de power Steering ni la de los frenos … es mi sucia da ves que llevo mi tacoma y no le hicieron la Ratacion de llantas mala Esperiencia con ustedes creo que si tuviera la oportunid More

by marvinr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jan 27, 2023 -

Penske Toyota responded

Hola, Gracias por los comentarios. Nuestros clientes son muy importantes para nosotros y me gustaría hablar con usted más sobre su experiencia. ¿Puedes enviarme tu información de contacto a mi correo electrónico o llamarme directamente? Gracias, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com General/All

Jan 28, 2023 -

marvinr217 responded

Mi número es (323) 317-3651

Jan 28, 2023 -

Penske Toyota responded

Hello, Thank you for sharing your feedback with us. Customer satisfaction is important to us and I would like the opportunity to speak with you about your overall service experiences. Can you email me your preferred contact information or reach out to me directly by phone to discuss this further? Thank you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

January 27, 2023

Excellent customer service and employees are polite and helpful, and facility are all clean. Caters customers without appointment. More

by javiba@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jan 28, 2023 -

Penske Toyota responded

It is wonderful to know that we provided you with such a positive experience here at Penske Toyota! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

January 27, 2023

Edger was great explaining the repairs needed for my car. Car was returned and repaired in a prompt manner. More

by laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo 5 stars
Report | Print
Jan 28, 2023 -

Penske Toyota responded

Thanks for rating and reviewing us 5 stars, Laura. We're pleased to learn that our Service Team continues to be great at what they do. Have a wonderful day from all of us at Penske Toyota.

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