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Penske Toyota

Downey, CA

4.8
1,521 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,521 Reviews of Penske Toyota

May 26, 2023

Thank you Ivan for get my car in and out quickly and service was excellent. I will return to Ivan for future maintenance. Thank you More

by Raulgaribay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
May 28, 2023 -

Penske Toyota responded

Hello, we are pleased to learn that our Service Team could get your vehicle in and out for its service quickly. Thank you so much for this exceptional 5-star review and we look forward to assisting you with your vehicle's future needs here at Penske Toyota.

May 25, 2023

I don't mind driving out of my way to go to Penske Toyota of Downey, because I know ! will get quality service for my Vehicle. More

by Startmire323
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee, Sheila Vasquez
Report | Print
May 26, 2023 -

Penske Toyota responded

Thank you for the great rating and review. We are happy to see our Service Team at Penske Toyota was able to provide quality service for your vehicle. We thank you for your business and don't hesitate to reach out to us if you need anything in the future.

May 24, 2023

I am always met with very nice friendly service and always helpful and I can’t believe how fast the work gets done also. As a woman going to get service on her car I feel like I can always trust them More

by Lalagill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 26, 2023 -

Penske Toyota responded

We are so happy to read about your visit and are proud that you trust our Service Team with your vehicle. Penske Toyota is glad to learn that you received friendly and helpful service. Thank you for your loyal business. We hope to see you back again for any of your automotive needs.

May 23, 2023

Esteban customer service was outstanding, friendly yet professional fast service . Thank you appreciate all your help. More

by Rudy Dorado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
May 24, 2023 -

Penske Toyota responded

Thank you, Rudy, for taking the time to share your excellent 5-star review. It is great to read that our team here at Penske Toyota provided outstanding customer service and a friendly, professional, and fast experience for you. We hope you have a nice day.

May 23, 2023

People is very profetional ,clean place and fast service...I like .....I recomend to other persons. More

by Daniel Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
profetional service Dept.( Isidro )
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May 24, 2023 -

Penske Toyota responded

We appreciate your incredible review and rating, Daniel. It is our pleasure to provide a professional and efficient experience for all of our valued customers. We're glad you enjoyed our cleanliness here at Penske Toyota, and thank you for your kind recommendation. Take care.

May 21, 2023

Excelente service, excelente customer service, very professional service advisor, clean waiting room, good coffee, and location it’s perfect More

by Ricardo Fragoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez 5 starts very professional
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May 22, 2023 -

Penske Toyota responded

Ricardo, Thank you for your fantastic 5-star review! We truly appreciate your feedback and are thrilled to know that you had an excellent experience with us. We see that you appreciated our exceptional customer service, professional service advisor, and clean waiting room. It's great to acknowledge your satisfaction with our location as well. We're glad you enjoyed the good coffee. Your kind words motivate us to continue providing top-notch service. We are grateful for your support and look forward to serving you again soon here at Penske Toyota.

May 20, 2023

Great service and clean and comfortable waiting area. Will definitely bring my car back here. More

by sanjuarez35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
May 21, 2023 -

Penske Toyota responded

Thank you for your kind words. Customer satisfaction is important to us; we're glad you enjoyed our waiting area. Our Service Team will always be here to provide great service anytime you need it, don't hesitate to reach out to us at Penske Toyota.

May 20, 2023

Edgar Naranjo was helping me in the service department, he went above and beyond to help get my car fixed. The price he quoted me was my final price even after that additional parts were required. Nothing More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo, Sean Weaver
Report | Print
May 22, 2023 -

Penske Toyota responded

Thank you for this exceptional review of our Service Team, Jorge. We are thrilled that they went above and beyond to get your car repaired and stayed with the quoted price regardless of the extra parts needed. That is the level of service we always strive to provide our customers at Penske Toyota. Thank you for your business and for trusting us with your car.

May 20, 2023

They are very helpful when they need to explain something about your car and nice . More

by christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
May 21, 2023 -

Penske Toyota responded

Thank you for this 5-star review and for coming to see us at Penske Toyota, Christine. We are happy to see our team was helpful and nice and took the time to explain details about your car. We appreciate your business and hope you continue to choose us for all your automotive needs.

May 19, 2023

On time. Window works perfect. Thomas Arthur has been my service advisor.since I bought my car. Outstanding More

by DonnaE
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
May 19, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your five-star review and for choosing Penske Toyota as your first choice for having your vehicle serviced.

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