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Penske Toyota

Downey, CA

4.8
1,521 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,521 Reviews of Penske Toyota

May 18, 2023

I always service my car in the Downey Toyota dealer, I love their environment and free coffee, their employees are very nice and respectful, their prices are not to high, and they give me a year warranty More

by ANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
May 19, 2023 -

Penske Toyota responded

Hello, thank you so much for your kind review. It is an honor to be your choice at Penske Toyota and we are happy to know that you continue to have comfortable, efficient service experiences with our staff. Please feel free to let us know if there is anything else we can do for you.

May 18, 2023

My service advisor Yesenia Rios was very helpful and professional! Highly recommend her if your coming in for service! More

by aadan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia rios
May 18, 2023 -

Penske Toyota responded

We take our reviews to heart and are delighted to learn about your visit with us here. Please let us know if you have any further questions about the service on your vehicle and thank you again for choosing Penske Toyota.

May 16, 2023

The Service Department is always great and polite. I never have any complaints about them. More

by juliebz81
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
May 16, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Penske Toyota for all of your automotive needs. Take care.

May 16, 2023

Excellent customer service support. Will come again and again. I always feel at home to visit your dealership. Unbelievable,excellent services. Enjoy your sales department. Excellent cu More

by Fredeliza7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ramires/Douglas lim/Francisco
May 17, 2023 -

Penske Toyota responded

Hello and thank you for giving our teams such a highly-rated review. We appreciate your business at Penske Toyota and welcome you back anytime.

May 17, 2023 -

Fredeliza7 responded

Your welcome my pleasure blessings.

May 16, 2023

Penske is the only Place I trust taking my car too. My family does too. I’ve been coming here for years. I’m a female and sometimes dealership like to take advantage of that. Not here at Toyota of Down More

by Snowndirt84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane B
May 17, 2023 -

Penske Toyota responded

To deliver the best experience possible, we try to set high expectations for ourselves here at Penske Toyota. We're so glad to receive your positive review. Our Service Department is available should you require any extra help in the future.

May 15, 2023

It would be great if you guys can bring back the shuttle service. Covid is over!! More

by Juanlopez68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 29, 2023 -

Penske Toyota responded

Hello, Thank you for taking the time to leave your feedback for us at Penske Toyota. We strive to provide our guests with the best experience possible and would like to discuss the feedback you've shared. If you would like to discuss this further, please reach out to me. Best regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

May 15, 2023

Linh made the entire car buying process easy, seamless, and fun! From finding the exact found vehicle I wanted, working with a trade in, and Toyota Financing, Linh went above and beyond! Thank you so much, More

by HappyCustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Vu
May 16, 2023 -

Penske Toyota responded

Hello. Thank you for the positive review and for recommending our services. It makes us happy to learn that our Sales Team ensured you had an easy, fun buying experience. Your business is valued and we hope you continue to always choose Penske Toyota.

May 14, 2023

The person who help me was very helpful and nice. I would recommend this dealership to friends and family. More

by Lunajose2738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
May 19, 2023 -

Penske Toyota responded

Hello, thank you for your kind words of recommendation. We are so very pleased to know that you had a pleasant experience with our staff during your visit at Penske Toyota and it would be an honor to assist you with anything else.

May 11, 2023

Good customer service and with good accommodating clean facility and acceptable waiting period with regards to maintenance process. More

by javiba@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 08, 2023

I am very satisfied with the service of Penske Toyota in Downey. They are very professional and always take good care of my car. More

by Susana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
May 20, 2023 -

Penske Toyota responded

We're glad to read that our Service team took good care of your vehicle and were professional during you visit to Penske Toyota, Susana. Thank you for trusting us with your vehicle, and please don't hesitate to reach out with any questions or concerns.

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