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Penske Toyota

Downey, CA

4.8
1,521 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,521 Reviews of Penske Toyota

June 07, 2023

I have been coming to this dealership for years love the service there it’s always five star and Cesar Medina was the one who helped me and he was so helpful and I would recommend him highly he. His service More

by joanie3377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 08, 2023 -

Penske Toyota responded

Hello, we're happy that you left us a five-star review and a recommendation for our services. It makes us happy to learn that our team always provides top-notch service. We appreciate your loyalty and look forward to assisting you again at Penske Toyota. Take care.

June 06, 2023

The wait time just to check in was horrible more than 1 hr do not recommend More

by Jose Aubert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Norsworthy
Report | Print
Jun 06, 2023 -

Penske Toyota responded

Jose, I would like to learn more about your recent visit to our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Toyota and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 05, 2023

Very respectful and his sincerely very helpful in helping me solve my issues of concern More

by ana Eva s Yung
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jun 06, 2023 -

Penske Toyota responded

Ana, thanks for sharing this five-star review with us. We're pleased to know that our respectful team was helpful in addressing your concerns. Customer satisfaction is our main goal here at Penske Toyota, and it pleases us to know that you were happy with our service. Please feel free to reach out if you should need any additional assistance.

June 03, 2023

Our service advisor Thomas offers the best customer service. he makes us feel at home, he is the best, that's why we trust to take our cars to this dealer!! Thanks Thomas we love you!! More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 04, 2023 -

Penske Toyota responded

Hi Glenda. Nothing makes us happier than knowing you always receive the best possible customer service working with our Service Team. Thank you for your great review and for trusting us with your vehicles. Let us know if you need any further assistance, we are always here to help at Penske Toyota.

June 02, 2023

Thomas was professional and kept me informed about my car throughout the process. He worked with me to coordinate a time that would work for both of us. He made sure I had transportation, which I truly appr More

by dshepherd173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 04, 2023 -

Penske Toyota responded

Hello, thank you for your fantastic feedback. We are so glad that you received informative, professional service at Penske Toyota and it would be our pleasure to assist you with anything else.

June 02, 2023

Great job. And the dealer was Luis Rodriguez. He was a great dealer. And my son was very happy. Thank you More

by Eleazar Garibay Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis rodriguez
Report | Print
Jun 02, 2023 -

Penske Toyota responded

Hello Eleazar, thank you so much for your kind feedback! We are happy to see that you had a great experience with our Sales Team and we welcome you back to Penske Toyota anytime.

June 01, 2023

The line was long when i arrived,, the check in process was quick. The service time was well estimated and checking out was quicker than checking in. Friendly & knowledgeable representatives. More

by tony_mariscal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember reps name
Report | Print
Jun 02, 2023 -

Penske Toyota responded

Hello, thank you for sharing your feedback and for leaving us a positive review. We're pleased to know that our Service Team was knowledgeable and friendly during your service. Please keep Penske Toyota in mind for your future automotive needs.

May 31, 2023

Customer service is awesome. I've been a customer for more than 20 years. My advisor is great! Shout out to Thomas A. More

by Jessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur, David Franco
Report | Print
Jun 01, 2023 -

Penske Toyota responded

Hello Jessie, we are glad you enjoyed great customer service working with our Service Team at Penske Toyota. Thank you for your awesome review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

May 29, 2023

Dan was incredibly helpful and got us in the Toyota we wanted and needed. Very grateful for the honesty and how friendly Dan and the team was. Coming back for sure. More

by maxperutz85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan and Sergio.
Report | Print
May 30, 2023 -

Penske Toyota responded

Hello, thanks for sharing this five-star review with us. We're happy to learn that our helpful Sales Team got you into the Toyota that you wanted. Your business is valued and we look forward to seeing you again at Penske Toyota.

May 28, 2023

Very friendly and outgoing sales representative. He was very helpful with my first time at this Toyota Dealer More

by sebastianru26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Report | Print
May 29, 2023 -

Penske Toyota responded

Hello, it makes us thrilled to learn that our Sales Team was friendly and outgoing. We are grateful for your delightful 5-star review and hope that you continue to visit us here at Penske Toyota if you require any future automotive assistance.

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